Northwood - Lettings Agents Newport Pagnell Newport Pagnell

Reviews

1. Liam ★★★★★

   Michael took over managing our property when the previous manager left and looked after us when we vacated the property, he walked us through the process behind recovering our deposit and fairly reviewed our property allowing us full deposit to be returned. He helped reassure us the process and left us feeling confident of our position and is a great reflection of Northwood.

   almost 8 months ago
2. Adx Green ★★☆☆☆

   Very disappointed with Northwood. I’ve had no heating or hot water for weeks, and despite raising the issue multiple times since September, there’s still no permanent fix. My child is unwell due to the cold, and the lack of urgency or proper response is unacceptable. Poor service and no concern for tenants’ basic living needs.

   almost 9 months ago
3. Scott Matthews ★★★★★

   We couldn’t have asked for a better estate agent than Graham. From our very first viewing right through to completion, he was professional, approachable, and always quick to respond to any questions. Buying a house can feel overwhelming at times, but Graham kept us updated at every stage and made the whole process feel much less stressful. What stood out most was his genuine care and attention – nothing ever felt like too much trouble. He chased things up promptly, explained everything clearly, and made sure we always knew where we stood. Thanks to his effort, we felt confident and well looked after throughout. I’d happily recommend Graham to anyone looking to buy or sell a home – he really goes the extra mile.

   almost 9 months ago

1. Paul Browning ★☆☆☆☆

   LANDLORDS BEWARE We went with Northwood in 2012 because were were moving to Australia and wanted the rent guarantee and peace of mind. It all looked very appealing when they came over with the glossy brochures but when the tenants came to view Northwood forgot to turn up so we had to show them around ourselves. The first couple of tenants were lovely but one later told me that she left because they wouldn't respond to her messages asking for small fixes or requests and then put the rent up with very short notice. We came back to the UK for visits over the next few years. The first time we noticed that the property was falling into disrepair such as the decking starting to rot. We pointed out that this needs to be picked up on inspections so we can get it protected before it's too late. We had complaints from neighbours that the tenants were smoking drugs outside the street and then there was a loud party with teenagers running drunk in the street and the police had to attend. We came back a few years later and the new tenants had basically trashed the property. It stank of urine and was covered in mold because they had disabled the extractor fans in all bathrooms. They had repainted without asking, drilled in huge holes into the walls and glued wood to the wall with no nails. Their pets had damaged our wooden floor and carpets. The garden was covered in over 15 dog turds. We sent a very long email telling Northwood how upset we were and the entire team ignored us completely. Davina, Louise and Graham refused to reply. Eventually Graham sent a message saying that they can't tell tenants how to live. We were very upset because this wasn't just untidy but causing damage and this was our family home for years. After 13 years with Northwood and very poor service we decided to give them notice. Their so called tradespeople continually did sub standard work meaning we had to pay for the same job to be done many times over costing us thousands in rotted decking and doors. They replaced bathroom taps and just threw the old taps under the bath. Carpet door strips were nailed on top of old strips and never matched. When we collected the keys nobody bothered to say thanks for using them for all this time. Everybody in the office just ignored me despite me dealing with them over all this time. They said they had done an exit inspection and that the house might just need another tidy up. I went into the house and discovered a disgusting filthy mess which took months and over 40 thousand pounds and four months in lost rent to put right. - House painted without asking and it covered everything including skirting boards and cornice - Wood no nailed so they could hang curtain poles and it tore off the plaster in huge chunks - Carpets infested with fleas from their cat - Custom shelving half painted with gloss but then given up - Filthy scum all inside the oven and kitchen units. Oven dirty beyond repair. - Missing and broken bespoke light fittings - Garage door severely damaged - Plastic cable conduit glued to the walls - Padlock clasps screwed into bedroom doors - Huge crack in bath panel - Argos curtains and blinds left up and ours throw into the loft - Holes drilled and rawl plugs left in but half filled in with Polyfilla I had to pay decorators, electricians, landscapers, carpet fitters to repair and replace everything so it was rentable again. Even the kitchen has to be ripped out because the insides had been used to store something black and it was completely stained. Everything was covered in dog and cat hair as as I said above, infested with fleas. Northwood are a disgrace to rental agents and I would never use them again. Please see photos attached for the state they let the property get into.

   1 year ago
2. Marc Stewart ★☆☆☆☆

   LANDLORDS BEWARE! I STRONGLY URGE YOU TO RUN A MILE FROM THIS AGENCY. I handed over an extremely well maintained property to Northwood and 2.5 years later I got back a filthy, mould ridden, damaged property and a garden pushed to the brink of extinction. An impressive sales pitch from Davinia Taylor and Graham Hill to win my business was the only thing Northwood did competently in the 2.5 years I had the displeasure of working with them. See attached example - I handed over a lush green lawn, here's what I got back (which Northwood deemed 'Fair' in their checkout report). 1. Their vetting and referencing process of tenants is completely unfit for purpose and they will happily place difficult tenants in your property. I quickly began to receive complaints from neighbours about my tenant. When the tenant eventually moved on to rent another property from Northwood, I was not asked to provide a reference (I guess that says a lot about the due diligence they invest in their referencing process). 2. They are unresponsive (it was not uncommon for me to wait three days for an email response) and they are often abrupt when they do communicate. 3. They are completely incompetent at overseeing even the most basic property maintenance - ironically forgetting about some key tasks and in other cases duplicating them (they serviced my boiler twice in 6 months, and billed me for it, of course). I never received an inspection report unless I requested it. The catalogue of errors and incompetence is too lengthy to list here, but know that after 2.5 years I estimate I spent 90+ hours either dealing with Northwood's errors, chasing them for responses or completing remediation on my property as a result of the tenant they placed. Ironically for the pleasure of this service they will charge you around 50% more than other local agencies. I have since come to learn from other landlords that there are some trustworthy, reputable local agencies based in Newport Pagnell. Do yourself a favour, learn from my mistakes and run a mile from this chaotic and stress inducing operation.

   1 year ago
3. Kieran Grant ★☆☆☆☆

   I was a tenant in a property managed by Northwood and it was an awful experience. Very poor communication. Did not respond when I reported damp and mold in the property multiple times. Staff were very rude when I was not available on the day they had arranged delivery of a washing machine without asking me. Finally they have withheld part of my deposit to fix items I did not break. I would avoid using Northwood at all costs!

   almost 3 years ago

1. Emma Hughes ★★★★★

   I have been renting through Northwoods since 2011. Have always had positive interactions and they are always helpful and understanding. Highly recommended

   almost 3 years ago
2. Lauren Devlin ★☆☆☆☆

   i would completely avoid using this company. we had a viewing with Blake who could not have been less interested if he tried. he could not answer simple questions about the property and the process. we then dealt with Anita who i have never been spoken to so rudely then i was by her. she spoke to me as if i was dirt on the bottom of her shoe. she was so hard to get hold of as "she was always on the phone" or "out of office". we received no updates about our application unless we phoned. every time we did phone for an update i was spoken to as if i was nothing by Anita. we was told the wrong information about different things. i think its totally unacceptable how they let there staff doing viewing with no knowledge or at least a personality and the way they let there staff talk and treat people!!

   almost 3 years ago
3. Luke Frere ★☆☆☆☆

   WARNING ***Do Not Use These Unscrupulous Agents*** I urge anybody considering using Northwood to run a mile!! I rented with Northwood for nearly 6 years. Throughout the tenancy they were completely incompetent. Terrible communication, not fixing and resolving repairs in a reasonable timeframe or not at all, and just unprofessional in all aspects of a letting agent. I decorated the property we rented myself to a high standard, because they were unwilling (see above). I spent my money and time doing this. When we moved into the property it was absolutely filthy. The landlord decided to sell the property this year (Probably because we had decorated it and it looked so nice). Luckily enough we were buying our first property anyway. When we vacated the property, we made sure to leave it in good condition throughout, however, Northwood tried to take 95% of our deposit for unjustifiable reasons. Thankfully our money was protected by the DPS and luckily they went with the FACTS and evidence I provided and not Northwoods erroneous and incompetent effort to steal our money. So please, trust me when I say, avoid these swindlers, there are far more capable letting agents out there.

   almost 3 years ago

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