Smart Image Dry Cleaning, Laundry in Norwich

Reviews

1. Jeremy Chitsiga ★☆☆☆☆

   Caused extensive damage to an expensive cashmere wool coat from Boss. Tried to blame Boss for providing incorrect dry cleaning instructions, and then accused me of buying the coat from a charity shop. Owners accept no responsibility for the damage they’ve caused, and react with impunity - not the sort of company I’m willing to do business with anymore, and I shall be taking them to small claims court for the damage caused.

   almost 10 months ago
2. Hannah Winter ★☆☆☆☆

   The worst customer service I’ve ever experienced in Norwich in 20 years. Duvet a week late, couldn’t find it, duvets stacked on the floor of window of shop with no covering. No communication or phone call about delay even though making a trip especially to pick it up, then it wasn’t ready. THEY gave me the pick up day - so as a business, you must ensure you can meet that deadline or call to say it’s delayed. £37.50! Lady on phone talked over me, was rude and told me I had never been a customer here before. I have been coming here for years. If you can’t deal with issues respectfully then please don’t run a business or employ someone else to deal with customer service problems. Not impressed - I do not recommend. Please do not reply with a lengthy message - a sorry is sufficient.

   1 year ago
3. Morgan and Gary Powers ★★★★★

   We have been using Smart Image Dry Cleaners for a couple of months now, and could not be happier! Our clothes are returned In perfect condition, picked up and delivered to my home which is super convenient! Wendy is fantastic and a pleasure to deal with on the phone. If you are looking for a dry cleaners I would 100% recommend Smart Image.

   1 year ago

1. eesa yousaf ★★★★★

   I’ve been a regular customer of Smart Image for a few months now, and I have to say, I’m consistently impressed with their service. I usually take in my work clothes—shirts, suits, and the occasional sweater—and they always come back looking fresh and perfectly pressed. What stands out to me the most is how carefully they handle everything. I once had a jacket that had some delicate embroidery, and I was a little worried it might get damaged. The team at Smart Image handled it beautifully, with no issues at all. The turnaround time is always quick, and I never feel like I’m waiting around too long. Plus, their prices are reasonable for the quality of service they provide. Everyone I’ve dealt with has been friendly and professional, and they always make me feel welcome. I’ve also used them to clean some home items like duvets and blankets, and again, the quality is fantastic. Overall, I can confidently say that Smart Image is my go-to for dry cleaning. They’re reliable, attentive, and genuinely care about providing top-notch service. Highly recommend!

   1 year ago
2. Rafik ★★★★★

   I had a fantastic experience at Smart Image Dry Cleaners. The service was top-notch from start to finish. The staff were not only efficient and professional, but also incredibly polite and welcoming. It's rare to find such genuine customer care these days, and it made a big difference. My items were cleaned perfectly and ready on time. I highly recommend them for anyone looking for reliable service with a personal touch.

   1 year ago
3. David Richardson ★☆☆☆☆

   Promised delivery of bedding in 1 week as visitors staying. Failed to do so and said it would be 4 days late. My complaint was met with aggression and absolutely no apology. They obviously could not care less ( see other one star reviews here ).No excuse, pathetic service.

   almost 4 years ago

1. lisa mckenna ★☆☆☆☆

   I took my door curtain for dry cleaning. I have the curtain leaned every five years when the room is decorated. This is the third time the curtain has been dry cleaned but the first time with Smart Image. I was appalled at the service. Every time the curtain had been cleaned previously it had come back clean. This time however, curtain came back looking as though it had not been cleaned at all. Also it had shrunk by four inches and was no longer fit for purpose as a door curtain! When I took it in to complain about the shrinkage and that no stains had been tackled I was met with rudeness and not even an apology. I was so shocked at the poor customer service I asked to complain to the manager. I was directed to make a complaint through the website where there is no function to lodge any communication with the manager at all. I was just fobbed off and am even more keen to put an official complaint in. My door curtain is no longer fit for purpose. I wish to make an official complaint and am seeking a full refund. Dreadful service.

   almost 4 years ago
2. Camwaarr 95 ★☆☆☆☆

   Took a coat here couple months back to be dry cleaned, when I went to collect I realised it was damaged and the coat was no longer wearable, I understand this wouldn’t of been done purposely and wanted to come to an agreement with the business, instead they were quite rude and abrupt not wanting to take any blame or responsibility for this damage, this is nearly a £400 coat I’m no longer able to use. I have used this business prior to this and will admit they done a good job, but the fact is they won’t accept or take any responsibility for the damage when it was left in there hands made me realise this is not a business I will use again.

   almost 4 years ago
3. Emma Smith ★★★★★

   My wedding dress had been living in a wardrobe for 9 years. My parents brought it here to be cleaned and box and just WOW. My dress looks brand new. Gone are the grass stains and it’s so immaculately presented. I can’t thank you all enough for the fantastic service. Thank you so much

   almost 4 years ago

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