📍 13 Waldeck Road, Luton LU1 1HG, United Kingdom
📍 Address: 13 Waldeck Road, Luton LU1 1HG, United Kingdom
📞 Phone: +44 1582 876122
The female staff member at DHL provided outstanding support. She was polite, patient, and explained everything clearly. Her professionalism made the whole process easy and stress-free. Truly excellent service — highly appreciated!
Excellent service from the lady, she was very friendly & experienced. Will try next time.
I go there whenever I want to post a package via DHL, the lady there is super friendly, very courteous and renders excellent service any time I go there
Best Travel agent in luton. They have got various service like cargo, DHL, money transfer, air tickets. Their nice behaviour make me to go to then again & again.
Avoid this place! Extremely poor and rude customer service provided to my father who suffers from Dementia. The travel agent requires extensive training on basic Dementia awareness and how to treat customers who suffer from Dementia. My father visited with my self twice to enquire about Hajj tickets. On one visit the travel agent ignored my father and refused to respond to his query. I informed him on a piece of paper discreetly that my father has Dementia. The travel agent responded with: "yes I know", in a rude manner and then said "I'm busy". I immediately took my father away from this negative environment. After a few months, my father wanted me to take him again to attempt to book Hajj again. I had researched online and can see that UK citizens are now able to book Hajj for 2022. So I revisited this travel agent, to ask about the process and how to book Hajj. As we were entering, the agent shouted out "we are closed." Although, the door was open and we could not see the CLOSED sign displayed anywhere. My dad said hello any way and asked about Hajj bookings. The same male travel agent again ignored my father, as if my father has lost total mental capacity and does not deserve to be acknowledged. Regardless, of someones level of mental capacity, people and specially customers, do not deserve to be treated like they don't exist. I stepped in and asked if he could explain the Hajj process to my father and booking requirements. The agent responded with " Hajj is closed and the ministry of Hajj are not allowing people from the UK to perform Hajj." This information was totally inaccurate and purposely given to get rid of my father. Prior to visiting this travel agency I read the latest announcements, that Hajj has re-opened for 2022. The Agent then asked me why I brought my dad here, there is no need to bring him to the travel agency. I asked him what he meant by that as my dad is entitled to go out and about and socialise and communicate with the community. He then responded with I am busy now and next time don't bring your father here, just call us. I certainly won't be visiting this poorly managed agency again, where they mistreat customers with health issues such as Dementia. He requires further training on basic etiquettes of customer service. I was patient on both occasions and gave the man the benefit of the doubt however, after the second encounter of such discriminatory behaviour, I decided never to use their services again. While dementia does affect mental health, it is not a mental illness, but a disorder of the brain that causes memory loss and trouble with communicating. Therefore, businesses like Samad overseas travel should educate themselves with the Dementia disease to avoid such discrimination. I wrote this review as I am disgusted and saddened by the way someone with dementia was treated by this travel agency. After this incident, I found a much nicer dementia friendly travel agency who we have booked Hajj with instead. This proves that there are still nice people out there. Therefore, Samad Overseas travel should cease operation, if they are incapable of understanding basic customer service.
Avoid this place! Extremely poor and rude customer service provided to my father who suffers from Dementia. The travel agent requires extensive training on basic Dementia awareness and how to treat customers who suffer from Dementia. My father visited with my self twice to enquire about Hajj tickets. On one visit the travel agent ignored my father and refused to respond to his query. I informed him on a piece of paper discreetly that my father has Dementia. The travel agent responded with: "yes I know", in a rude manner and then said "I'm busy". I immediately took my father away from this negative environment. After a few months, my father wanted me to take him again to attempt to book Hajj again. I had researched online and can see that UK citizens are now able to book Hajj for 2022. So I revisited this travel agent, to ask about the process and how to book Hajj. As we were entering, the agent shouted out "we are closed." Although, the door was open and we could not see the CLOSED sign displayed anywhere. My dad said hello any way and asked about Hajj bookings. The same male travel agent again ignored my father, as if my father has lost total mental capacity and does not deserve to be acknowledged. Regardless, of someones level of mental capacity, people and specially customers, do not deserve to be treated like they don't exist. I stepped in and asked if he could explain the Hajj process to my father and booking requirements. The agent responded with " Hajj is closed and the ministry of Hajj are not allowing people from the UK to perform Hajj." This information was totally inaccurate and purposely given to get rid of my father. Prior to visiting this travel agency I read the latest announcements, that Hajj has re-opened for 2022. The Agent then asked me why I brought my dad here, there is no need to bring him to the travel agency. I asked him what he meant by that as my dad is entitled to go out and about and socialise and communicate with the community. He then responded with I am busy now and next time don't bring your father here, just call us. I certainly won't be visiting this poorly managed agency again, where they mistreat customers with health issues such as Dementia. He requires further training on basic etiquettes of customer service. I was patient on both occasions and gave the man the benefit of the doubt however, after the second encounter of such discriminatory behaviour, I decided never to use their services again. While dementia does affect mental health, it is not a mental illness, but a disorder of the brain that causes memory loss and trouble with communicating. Therefore, businesses like Samad overseas travel should educate themselves with the Dementia disease to avoid such discrimination. I wrote this review as I am disgusted and saddened by the way someone with dementia was treated by this travel agency. After this incident, I found a much nicer dementia friendly travel agency who we have booked Hajj with instead. This proves that there are still nice people out there. Therefore, Samad Overseas travel should cease operation, if they are incapable of understanding basic customer service.
Fantastic service, even cheaper then anywhere else.really appreciate them and recommend everybody to use them.
It was good and people are very professional
Very competitive with ticket prices,not to mention exceptional customer service, Because I have used them twice in the past and I am using them again Many thanks Afsar bai
Very professional nice people great service close to bury park masjid Thank you
Samad Overseas Service is located at 13 Waldeck Road, Luton LU1 1HG, United Kingdom
You can contact Samad Overseas Service at +44 1582 876122
You can find directions to Samad Overseas Service by following this map link
Buckingham MK18 3LA, United Kingdom
Barton Road, Barton Seagrave, Kettering NN15 6RU, United Kingdom
Park Walk, Brigstock, Kettering NN14 3HH, United Kingdom
Woburn, Milton Keynes MK17 9PZ, United Kingdom
Holdenby, Northampton NN6 8DJ, United Kingdom
Castle Ashby, Northampton NN7 1LF, United Kingdom