📍 13 Gatelodge Close, Round Spinney Industrial Estate, Northampton NN3 8RJ
📍 Address: 13 Gatelodge Close, Round Spinney Industrial Estate, Northampton NN3 8RJ, United Kingdom
📞 Phone: +44 1604 673030
🌐 Website: fitness-superstore.co.uk
Wow, such a great variety of equipment and great prices. We received very good advice and assistance from our salesman, Josh.
Very poor after sale care. Contacted within a couple of days of purchasing a studio exercise bike and had zero accountability or support in resolving the problem. we had to figure out our own way to find a solution. I would not purchase from this company again.
Very mixed experience last year. The Sales Advisor, Hugh Kelly, was excellent. However, the delivery process was truly awful. Their delivery company, Panther, was a complete joke. Their delivery dates were all over the place eg they confirmed a delivery first thing in a morning, then suddenly cancelled it 17 minutes later. They were then supposed to deliver the next day and did not. Then they delivered at the exact time that I told them NOT to because I was on an international conference call. The Lanther manager, Elliott, did not have the backbone even to take my call. They are in a Service Industry. For clarity, I spent 2.5 hours carefully documenting this problem, at the request of Hugh Kelly, but have heard NOTHING back in over 12 months. For me, a true test of a company is not when things go well, but when they go wrong. From Fitness Superstore’s total lack of response, they do not care. How sad.
Wanted to buy a treadmill, this store has a huge variety of makes and models amd you can try them all out. Knowledgeable friendly staff let us get on with playing when we wanted to but also gave us lots of their time and shared knowledge and advice when we had questions
Terrible experience. Placed an order, emailed to change delivery as I had an emergency dental appointment. They ignored me, then tried to charge me an extra £50. Not interested in customer service, said they would ‘request’ a call from the manager. Nothing. Avoid
Great place and helpful staff. Lots of different gym/fitness equipment to suit whatever level you're at. They also have most of their stock in a show room, so you can try before you buy. Iv used them a few times over the years and always had great service their.
We went to the store with a bit of trepidation as we are gym novices but we were very pleasantly surprised. The staff let us browse and then Jordan came over and was very helpful and accommodating. It was not intimidating at all, relaxed, no pressure and excellent tailored advice - would recommend to anyone interested in getting a bit fitter
I ordered hex dumbbells, 10 and 12.5kg. Three of them were fine but one had a horrible slit/chunk at the edge. I expected them to arrive in all new condition as that's what I paid for. I understand accidents happen. The boxes were squashed up when they arrived so I assume they have been thrown about. I have left them an email almost 2 days ago for a slight refund or a replacement dumbbell but still no reply. I'm not happy someone hasn't reached out yet hence the 1 star Review. So a week after my my original review, after emailing them back and forwards I still can't get them to send me a new Dumbbell. They said they would replace the Dumbbell but have not followed through with it and are now not replying to me. You would think customer service is important as 1 star reviews are not a good look for a business. I also said in my original review I would update and change to a 5 star review should they sort my issue but they clearly do not care. Buy from these lot at your own peril!!! Shocking customer service, they are very argumentative and simply don't care about there customer or at least trying to retain them. Just awful!
Appalling company with regard to website accuracy regarding postage and shipping. I ordered a Body Power Compact Smith Machine, at a cost of £283.50. Website and invoice say: Delivery - Standard (Delivery typically in 3 to 5 working days)...oh you think!!!!! Rang after 3 days to see where it might be, and was told that 'its delayed as we are working through Black Friday orders'...OK, I can appreciate that. Then rang after 5 days as I had been sent NO dispatch notice. This time I was told 'as you chose free delivery, it can take up to 5 days to dispatch the item'....????? Erm, NO, your website says: Delivery - Standard (Delivery typically in 3 to 5 working days)...at no point in your delivery statement, does it say 'Dispatch' will be 3 to 5 working days...it says DELIVERY. As I explained to the lady I spoke to, 'if your website had pointed this out, I would have happily paid a little extra, to receive my item when I NEEDED IT!!!!'. Well here I am 9...YES 9 days later with no item, STILL!!!!!!!!! Thank you Fitness Superstore, you are utterly useless. I would advise avoiding these clowns, and buy from a company that does not give BS excuses for their poor service.
I seen finesse superstore online and noticed there was a branch in Northampton, When I got there I meet Jordan who was unbelievable helpful, I will definitely be going back again and already made a few purchases, thanks Jordan for making it easy and you was very helpful
Fitness Superstore is located at 13 Gatelodge Close, Round Spinney Industrial Estate, Northampton NN3 8RJ, United Kingdom
You can contact Fitness Superstore at +44 1604 673030
You can find directions to Fitness Superstore by following this map link
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