📍 Melbourne, Derby DE73 8EN
📍 Address: Melbourne, Derby DE73 8EN, United Kingdom
Lovely venue, but wrong choice for a Xmas party, as lots of small nooks and rooms, making it impossible to mingle, with a small bar area and uneven floors throughout. Pizza was lovely however.
Utterly appalling experience – the worst customer service I have ever encountered. We only ordered from The Brewhouse because the other vendors had run out of food. We were with a group of friends and placed our orders one after the other, within moments of each other. Everyone else’s food arrived without issue, but after half an hour ours still hadn’t appeared. When we asked a member of staff how long it would be, we were told it would “probably be a while” and that it was because we had ordered separately – a completely ridiculous excuse considering how quickly our friends’ food had come. We waited even longer before asking again, only to be told they would “check.” A friend then overheard staff at the bar discussing our order and implying that we had already had our food. My friend immediately corrected them, explaining that two of us were still waiting. It was only then they admitted our order had been completely missed off and said they would sort it. The waitress came over to reassure us but bizarrely decided to tell us she was just having crisps for dinner – while eating them in front of us! At this point, we had already been waiting over an hour and a half. When the food finally arrived, it was wrong. I had ordered a large chickpea curry with a samosa and was given a tiny portion. When I questioned this, I was bluntly told they “don’t do large portions” – despite the fact it’s clearly listed on their menu. I refused to wait any longer and asked for the refund difference. The waitress walked off, returned a few minutes later, and threw a £10 note at me without a single apology before walking away. The whole experience was beyond disappointing – it was infuriating. The staff are clearly untrained in even basic customer service, the kitchen can’t handle the volume of orders they take, and the prices are outrageous for what you actually get. Avoid this place at all costs.
First time visit to the brewhouse, it's tucked away at the back of the old courtyard in a very quaint setting. Visited early evening on a weekday and wasn't very busy. They have a selection of ales on tap, various IPAs. The seating and layout is pretty unusual, with old cattle stores used as booths. The menu is simple, pizzas and sharing boards and all reasonably priced. The staff were friendly, albeit a little understaffed as it got busier. I would have given 5 stars, but where we were seat, next to the patio doors, is where all the food comes in from the kitchen, which is across the courtyard. It was like an artic wind blew in every time the staff came in. I'm sure that's no issue in the summer, but not the best setup for winter. That said would highly recommend a visit.
Cannot state how amazing our experience was today. There was a mix up regards our booking and rather than cancel us, they opened up early. Food was freshly prepared and beautiful. A large and diverse selection of ales. Roger was very welcoming and knowledgeable host. Will return
Went along to try the new menu from Momma Bains. Service as well as the food was very good. What's even better, we could have our doggies with us. Managed to get a pic with the main guys as well.
Had a great night, staff are brilliant. One of the best open mike sessions I've been to
Lovely bar Beautiful surrounds staff really friendly and helpful
Absolutely fantastic Sunday roast platter (although I could say exactly the same about their Pinsa’s too, but I don’t have any photos to hand… separate review to follow)! Smashing service also accompanied by great beer. Couldn’t recommend highly enough!
Fabulous lunch for 4 at the Brewhouse yesterday - excellent food, drink and service by Ian and his colleagues. Would highly recommend
The Brewhouse Melbourne Hall is located at Melbourne, Derby DE73 8EN, United Kingdom
You can find directions to The Brewhouse Melbourne Hall by following this map link
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