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Reviews

1. Ria Hayward ★★★★★

   Great staff, super helpful, lots of stock available and easy to order into store to collect, ample parking within the shopping centre too.

   almost 3 months ago
2. Anthony Lagmay ★★★★★

   Went into Bracknell Next yesterday and met Sarah! She was fantastic! Very helpful and made our purchase easy! Knew the local area very well and gave some good advice! Thank you Sarah!

   almost 6 months ago
3. John Clifford ★☆☆☆☆

   Usually a good store with a Costa coffee. However for a number of weeks the escalator has been out of order and frequently the lift also. My friend who walks with a stick then has to use the stairs. We will be giving the store a miss until everything is working again

   almost 6 months ago

1. Paula Herbert ★★★★★

   Went in to collect an online order and was really impressed by the swift service to collect my parcel. I then needed to find an item in the shop I’d seen online and asked for help with that which the staff knew where to find immediately. I nice clean and well laid out store.

   almost 9 months ago
2. Spirit Light ★☆☆☆☆

   Appalling customer service, the guy with the red flower shirt and girl were too busy having their own personal conversation.. eventually when they stopped, asked for a different size pair of trousers and was told to go to the til and ask there...because clearly he was too busy faffing around!! Very poor for next!

   almost 10 months ago
3. Samuel Carroll ★☆☆☆☆

   Customer service is appalling to the manager of the store should be ashamed. I waited patiently for someone to serve me to buy a suit 3 staff members ignored me twice while I waited to pay. I walked downstairs as I wanted to pay and leave saw another 3 staff standing talking while I finally got someone at the till to help she was as miserable as they come. Really won't bother again

   almost 3 years ago

1. Tom ★★☆☆☆

   Chaos! Suit pieces scattered around store (it's like trying to go on a treasure hunt to find each piece - if you're lucky you might have a matching suit in the end!) Felt sorry for the sole person on checkout who was juggling between in-store and collection orders whilst other colleagues ignored her and left her to it. They also ignored the long queue that was forming whilst continuing to stack belts and socks. After all that, she ended up folding up my suit like a T-shirt! Store management ought to take a look at theirselves and ask if they're doing enough to train and staff people in right areas.

   almost 3 years ago
2. Laurence Davies ★★★★★

   I had a brilliant experience at this location. The staff are very friendly, but in particular Holly who is an asset to the company, who helped me with my visit. I would definitely recommend this location to anyone.

   almost 4 years ago
3. Maggie Blanshard ★★☆☆☆

   Staff member at check out wouldn't make eye contact and pretended that I didn't exist. May as well have been invisible. It was at the check out. I wanted to pay for something. In the end I just left item on the counter and walked out. There are plenty of other shops in The Lexicon. I will shop there instead.

   almost 4 years ago

1. Amina Boulassel ★☆☆☆☆

   I visited the store few days ago (on the 21st of Jan I guess). I had bought a suit for 129£ and went to the shop to claim VAT free along with my dad who lives outside the EU. We have been told that we had to do it on the day itself and that they can’t do it. I asked for manager (Gabby) she came and repeated the same sentence as the sales member (Meghan). I asked her then to retune it and to sell me a new one of that helps (I was the one trying to find solution and the manager went upstairs again), they didn’t bother to help me find a similar one and finally ended up finding one plus we made extra shopping at the shop and went to pay again. Meghan was struggling with the vat (probably this was her first time doing it) she had to call the manager few times but mrs Gabby decided to make us wait for long time until she called Meghan and passed her the pin so she can apply the VAT discount but she had to scan all the items once again. Overall we had to wait for a very long time for a small thing which they could solve quickly if they had a willingness to help their customers. I was extremely annoyed, I would have left everything there if the shopping was for me but unfortunately my dad liked the suit. Very sad to see such a behaviour especially from a so called manager. I had to share this experience and I hope things will change there.

   more 6 years ago

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