📍 Unit 11 Wesley Walk, Basingstoke RG21 7BE
📍 Address: Unit 11 Wesley Walk, Basingstoke RG21 7BE, United Kingdom
📞 Phone: +44 1256 321683
🌐 Website: moss.co.uk
Splendid service from Matthew. Visited the shop late on Friday afternoon to buy a shirt. Matthew went to no end of trouble to steam it in order to get it ready for immediate wear at no extra cost. Really appreciated - thank you so much.
I have just had the absolute pleasure of visiting Moss Bros in Festival Place, Basingstoke and being looked after by the wonderful Macaulay. Before going, this was something that frankly I was dreading; having to buy three tuxedos for myself and family for a forthcoming wedding. I thought it was going to be a nightmare. How wrong I was. Macaulay made the whole experience for us, from introductions and explanations, to fittings and purchase just incredible. Nothing was too much trouble, and everything was thought of. We are over the moon. Thank you so much.
Manager (guy in green jumper) forgot to order suit jacket in on first visit. 2 weeks later ordered again and after a second visit we finally found it. Loads of young staff with no clue what they’re doing. No customer service and no people skills. Buying a wedding suit is meant to be an enjoyable experience but this was far from it. Awful staff that need re training or a different vocation. We weren’t even asked if the Jacket was okay or we liked it, any advice with alterations. Just awful from start to finish and having used Moss before it’s a stark contrast to their usual standards. AVOID at all costs.
Ordered in a hire suit for a wedding for one of the groomsman. Measured by the staff at Moss Basingstoke who then put in the wrong order (if I hadn’t gone back in to add to my order I wouldn’t have known) and then when I received the suit they’d also put through the wrong size as well (by 8 inches!). Customer service at this Moss is consistently pretty poor, although some of the staff are fine. When I took my wedding suit to the tailor he wasn’t very complimentary of this store either. I would recommend going to any other Moss store over this one. If you need a suit for a special occasion I would suggest you go somewhere else, too risky to use this place and definitely not worth the stress.
I had a great experience in-store today; I'm really pleased with everything that I purchased. Matt was very helpful, he helped me to find a well-fitting suit, and was on hand to advise on fit and style when needed.
Paid for the fitting service for four of us for a wedding party (the others were up North) to find that none of the suits fitted. Trousers far too small, agreed for replacements to be delivered on Wednesday as we were travelling up North to the wedding on the Thursday. Arrived to collect to be told that the date had been changed to the Thursday when we would be travelling, but agreed that the suits would be delivered to the Trafford centre store so we could collect on the way. Thursday arrives and we receive a call to say they are ready to collect in Basingstoke! Huge delays to our 250 mile journey up North for the wedding, trousers ultimately still far too small. Incredibly frustrated at the lack of service, misleading dates and poor measurements - what is the point of paying for a measurement service when they are ALL wrong? Avoid at all costs, added significant stress and pressure to what was already a stressful time.
Went to the store yesterday looking for three suits one fitted for an unexpected funeral and two tailored wedding suits in a few month's time, i will admit I was in very casual wear ie smart tracksuit bottoms and a t-shirt. lady covering the store first couldn't find a tape measure, wanted so let me try a suit on by eye, fitted fine for the needed situation but wasn't interested at all in tailoring two more suits and moved straight onto the next customer, will go elsewhere. Was looking at a 1-2k budget so Moss you missed out because of your judgmental staff!
Been here twice looking for items for my wedding day. Both times served by a young gentleman called Robert who was knowledgeable and extremely helpful. Thank you!
Robert assisted me in selecting a suit by making accessory suggestions and assisting with fitting. I loved a suit but wanted to check out other places in case there was something else, so I notified him. After checking out other stores, I returned to Moss Bros to try on some other suits in various sizes (assisted by Robert). After about an hour of mixing and matching suits, I selected my perfect one and bought it right away. Robert was really patient with me and seemed to be interested in my needs, which was great to see. I cannot recommend Robert or this store highly enough; there is a fantastic assortment of suits, wonderful service, and incredible quality. The reason for four stars rather than five is the expense of the products; although the quality appears to be excellent, I spent £350 on one suit with a tie and socks but no shirt purchased. That being said, if I need another suit and am willing to pay more for higher quality, I will definitely return to this store.
As the owner of a middle-aged Dad bod and in need of a dinner suit (that fits) in a hurry! Rob served me, had me trying on jackets and trousers for fit and offered recommendations and within 3 days it arrived, great service, helpful and not patronising. Very impressed, I'll be back for a custom fit suit in spring that's for sure.
Moss Bros Basingstoke is located at Unit 11 Wesley Walk, Basingstoke RG21 7BE, United Kingdom
You can contact Moss Bros Basingstoke at +44 1256 321683
You can find directions to Moss Bros Basingstoke by following this map link
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