Quiz Clothing Clothing Store in Bracknell

Reviews

1. Lethabo Ntswane ★☆☆☆☆

   Slowest costumer service, a small amount of fitting rooms..1 person working absolute horror

   almost 9 months ago
2. kieran perfect ★☆☆☆☆

   Me and my partner visited the store today, in search for a dress for her for an event we have coming up, a day she has been looking forward to spending together, and myself too- to treat my partner on our day out. Disappointingly we were both, mostly myself very rudely spoken to by members of staff, in particular a lady with brown hair up in a pony tail and grey jumper (didn’t catch name), I helped my partner take the clothes she wanted to try on into a changing room that was free (no one else around) and stood to one side to wait and see the garments she chose to try on, I was told to come out with no explanation as to why, I did so- confused as to what the issue was as it was just myself and my partner, My partner then asked for my help to move into the bigger changing room which was free to have more space and I stayed in there with her, a little while later the member of staff pointed out above stood outside the changing room which made my partner feel very uncomfortable as she was getting in and out of clothes, and told me to leave, when asked why as I was in a singular changing room with just myself and partner, I was told that a customer had complained they didn’t feel comfortable with a male being in the changing area (this is completely fair) however they’re were no other people in the changing room at this time, and I’m really unsure how someone would know I was in there with my partner other than the members of staff as, as I said above (no other customers were in the changing rooms when myself and my partner was. My partner asked if it would be ok for me to stay with her but a comment was made “teenage girls use this changing room” … and nothing else, I’m unsure what this member of staff was trying to suggest but it made us both feel so uncomfortable and so unwelcome, I just left the changing room to prevent any more discomfort for myself and partner. I was then given constant dirty looks from each member of staff and the same when my partner left the changing room. Myself and partner both didn’t wish to spend our money here and left promptly after being made to feel so uncomfortable and unwelcome for absolutely no reason. The comments made were unnecessary in both our opinion. As said above we would understand if I was standing outside and other females were wanting to use the mirrors or whatever but my intention was for my partner to try on dresses and help her / look at the outfits with her, however absolutely no one else was in the changing room whilst we were. I’d also like to point out myself and my partner have been together for 8 + years and are almost 30, we both felt as though we were treated like defiant children. When we were only trying to peacefully go about our day / plans. We both felt singled out and judged by the members of staff. And judging by some other reviews now doesn’t seem as though we’re the only ones. Also going by the indeed reviews seems like an absolutely awful establishment to work for. What a shame.

   almost 10 months ago
3. Rebecca Wise ★★★★★

   Had a great experience in store today really helpful and happy bunch of girls. Leah was incredible and went above and beyond. Will definitely be shopping in store more often.

   1 year ago

1. Jacky Hewson ★★★★★

   My daughter has been hunting for dresses EVERYWHERE! And quiz had the most beautiful satin dresses ever. They fitted her perfectly and we are so glad we went there

   1 year ago
2. Maria Inês Fernandes ★☆☆☆☆

   I visited the store with my parents on Saturday 24th May. I picked up a couple of things and went to try on a dress in the fitting room area. There were no signs or notices in the fitting room area, and since I did not see any staff nearby, I chose an available fitting room. After trying on the item, I asked my father to come to the fitting room area and see it. He was waiting nearby (just in front of the curtain to my personal fitting room) while I tried on another item. There were two additional fitting rooms, and my father was standing in front of an empty one. Before I put on the next item, I overheard an employee telling my father, “You need to leave.” When he asked for an explanation, she responded in a dismissive tone and facial expression, pointing to the main part of the store and saying, “Get out!” as he told me later. After this incident, I must admit I felt reluctant to make any purchases at this store due to the way we were treated. Even if my father was not authorized to be there, despite the lack of signage or instructions from staff indicating that he could not wait outside the fitting area, I believe no one should be spoken to in such a manner. I am disappointed by the level of customer service we received. I left without buying anything and have decided not to make any future purchases here.

   1 year ago
3. Lizzy Jones ★★★★★

   Lovely experience shopping. Angel and Amy were super sweet and very efficient. Great experience overall.

   almost 3 years ago

1. Dixy Fleuty ★☆☆☆☆

   On 20th November I bought a dress from the Bracknell store (cost £27.99) which I took home and tried on. To my surprise this did not fit even though it was a size bigger than usual. I took this back a week later on Sunday 27 to ask for a refund as I couldn't find anything else that I liked. The Manager of the store advised me that I could only have a credit note to use at another time and took the dress back and I had the credit note. I actually wanted a refund. Subsequently I managed to mislay the credit note at home so went back to the store on Saturday 3 December to request another credit note. After waiting some time the manager advised they could not re-issue this and advised that they would call me on Monday having spoken to the area manager. I did not receive a call up until Friday when I decided to call them to find out. I was told initially that I could come back to the store let them know my name and buy something for the same value which would effectively be the same as the voucher however I was called back an hour later and told that now I couldn't do that and the best that I could get was a 25% discount on something else in the shop. I am writing to you because I can't believe this can be right. Not only did I return the dress but I could not get the refund I wanted initially and then had to accept a credit note which obviously I hadn't used I could not get the same amount credit note re-issued. Therefore I have spent £27.99 and returned the item I bought so I feel completely cheated. I would really appreciate it if you can take this issue seriously as mcurrently I have spent money in your store and have nothing to show for it. Apsolutly discussing, never ever again will go there and spend any money.

   almost 3 years ago

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