Jocelyn Ayub
★★★☆☆
Not happy with the time required to queue, as there was only 1 person serving at a very busy time of the day with multiple flights. Had I not been so hungry and craving coffee, I would have abandoned waiting. Other passengers were giving up and abandoning the queue, leading to lost revenue. To Costa Management: Start taking a longer term view beyond the rising costs of staff to ensure customers are happy and to maximise sales - you’ll likely find the reduced queue abandonment rate will lead to higher sales and profits that will more than pay for the additional costs of staff! That said, the lady who was serving was doing tremendously well and kept her composure, despite the constant rush she was facing!