Orangery Cafe

Photos

Reviews

1. Cherie Pares ★☆☆☆☆

   Very disappointed. I’ve always heard good things about the cafe by family members who have visited regularly. Me and my partner with our 2 year old son decided that on this visit today to Markeaton Park we would stop for some dinner. The cafe was really busy with all the seating inside already spoken for and outside was busy too but we managed to grab an outside table just literally outside the doors of the cafe. As I was queuing to order us all some food I noticed a high chair had been put back so I quickly called for my partner to grab it so our toddler could have a place to sit whilst he ate. I ordered the food and went outside, I was talking to my son about the high chair and that’s where he will be sitting as he was wanting to climbing in it when out of nowhere a staff member came out just picked up the highchair and as she is walking away with it says “the high chairs are not allowed outside” and huffed. It all happened that quickly that me and my partner couldn’t even reply back to her and my partner ended up having to follow her back inside trying to talk to her and ask her why this is and he tried to explain that we couldn’t get a table inside and with just being right outside the doors he didn’t understand what the issue was. She never explained why they couldn’t go outside but just pointed to a table that had just become free inside by a family, so we should sit there if we wanted a highchair. It was very very rude!, especially when it’s our first time visiting. It shocked us because we didn’t know what was happening as she stormed away with the highchair back inside, it just shocked us. To me it wasn’t good customer care service at all! I still don’t understand why the high chairs can’t be outside, I mean the cafe accepts dogs in and it was ok for a dog to be sitting on their owners knee with there paws on the table so surely the cafes high chairs being outside shouldn’t be an issue?!… if I didn’t already order our food and if my son wasn’t hungry then I would of requested a refund and told them where to stick it, honestly I would have gone somewhere else. First impressions stick with me and this is one I won’t forgot. Appalling.

   almost 5 months ago
2. Jody Bunting ★★★★★

   Good cafe for snacks and drinks. It has a lovely outdoors seating area overlooking the gardens, plus a large inside area for when its not so warm. I've enjoy here ice cream, cakes and many hot drinks. All of good quality and good value for money. The staff are always professional and efficient. It can be busy on hot days or just after the Saturday morning parkrun, but other than that, a beautiful quiet place to relax.

   almost 6 months ago
3. N Tanton ★★☆☆☆

   Disappointing. Only half the menu is available, the food is served on a cardboard tray with disposable cutlery. My daughters chicken nuggets were the cheapest processed chicken and my ‘pasty’ was only partially cooked. A pity because a great location but definitely won’t return

   almost 7 months ago

1. AbbyGracePapworth ★☆☆☆☆

   Disappointing experience. I don’t normally leave negative reviews, but I felt compelled to after visiting recently. I asked if they could just serve fish fingers for my baby (without the cob). I was told I’d have to pay full price for the fish finger cob even if I didn’t want the cob. Fine, I can accept this though I think it could have been more flexible. I was having a chip cob so I asked maybe they could have just charged me for chips and a fish finger cob but then put the chips on the cob, rather than the fish fingers. They didn’t seem to want to help so I left it. It was a nice, sunny day so I asked about sitting outside with a high chair, and was told I couldn’t because it “wasn’t safe” - despite the outside area being completely flat. And I’d be making that choice to take the high chair outside. So then I sat inside with baby because she needed feeding. The staff member I spoke to was unhelpful, with no willingness to accommodate reasonable requests for a young child. This is the first time I’ve experienced this because usually places are very accommodating. It’s a shame because this is an amazing park, and the café should reflect that. It really feels like it needs a change of hands or management to bring it up to standard.

   almost 8 months ago
2. Sherif Wagih ★★☆☆☆

   Absolutely terrible coffee for all of us Carrot cake was good Outdoor seating has a nice feel to it

   almost 3 years ago
3. Kevin Maddeys ★★★★★

   An excellent place to enjoy an high tea, cakes, coffees and wine, also panini's and home made sausage rolls lovely

   almost 3 years ago

1. Helen Riggott ★★★★★

   **Updated** Since writing the original review below, the café has taken ownership of a proper coffee machine. Much improved, couldn't be happier. Staff and cake still lovely. I've been visiting this cafe for as long as I can remember and although the decor has has an overhaul, the council are missing a trick. The coffee here is from an old style drinks machine, made with uht milk. It doesn't even taste of coffee, truly vile. Now, as a dog owner, on a cold, windy, wet day, it's a lovely treat to get warm with a good cuppa and a sticky bun, but the Orangery doesn't deliver. On any given day the park is busy, people that would use it, if the quality was better. This isn't the fault of the staff, just the lack of investment in proper coffee machine that would oay for itself in month. Wake up and smell the coffee DCC

   almost 3 years ago
2. Luke emmerson ★★☆☆☆

   I mean i wasn't expecting much and the ladies serving were pleasant although one was a little confused. Prices were not bad to be honest. However management should look into the way the chef spoke to the women. I went to order 7 chip cobs but they said their were no chips. So I asked what sandwiches they have ? I opted to get tuna for all the kids I asked for 5 kids tuna sandwiches on white. Then I asked for 2 tuna melts . She took the order into the kitchen and the chef started yelling at her for forgetting he cant do tuna melts for some reason or another. I've been a chef for 12 years and currently run 4 kitchens in Nottingham, that chef needs to have some respect for his colleagues. I wouldnt allow anyone to be spoken to like that in my work place. I hope management pulls him up its a cafe not hells kitchen!

   almost 3 years ago

FAQs