Puresmile Reading Dental And Implants

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Reviews

1. Lawson Coles ★★★★★

   I was sent to Pure Smile Reading from a sister branch due to a nightmare of inadequate treatments. This branch has restored my confidence. I can not speak more highly of Imran. Very kind and professional. He thoroughly explained my treatment in a way in which i could understand and felt very relaxed and reassured throughout my 3 stage root canal treatment with him. Cannot thank him and his team enough for the brilliant work they have carried out. Would definitely recommend

   1 month ago
2. menaka murthy ★☆☆☆☆

   I had a very disappointing experience during my recent visit. The receptionist repeatedly asked for my name over the phone, and when I raised my voice slightly so she could hear me better, she began shouting at me not to shout — which was unnecessary and unpleasant. When I arrived, the dentist appeared uninterested in helping and showed little empathy, even though I was in severe pain from an infected wisdom tooth. Despite already being on antibiotics for three days, I was told to continue for another five before they would even consider a referral. The dentist repeatedly suggested going private for an extraction instead. As someone who works within the NHS myself, I understand system pressures, but I still expected a more caring and professional approach. Overall, I left feeling dismissed and disappointed.

   almost 2 months ago
3. Yese Juliette MC ★☆☆☆☆

   Today 29 sep 25. It was a terrible service attitude from the receptionist. In my particular case, the one who seems Asian or Chinese has an attitude that seems discriminatory with some, she is kind to others, acting as if she were superior. What ignorance! So with that bad attitude, she told me to sign a paper and I told her, "I heard you the first time, since I was busy with my crying toddler." I said, "Wait, in fact, you ignore people and are rude." And the Chinese or Asian woman started yelling at me when she has been like this. Then the other receptionist got up and came to me saying that I should be the one to stop yelling and that if I have a problem, I should write the manager an email. What? Any way, an email that you can't find on the website and they don't give you, and of course you don't know recepnists names as they dont use badges. If this is the face of the business, I would tell you that it stinks. You better find another dentist where they respect you, are neutral, kind, and have a better service attitude. However, I must say that these receptionists were simply unprofessional, if they have any technical expertise at all. The dental service was excellent; in my case, very friendly, professional, and diligent.

   almost 4 months ago

1. Meena Thathu ★★★★★

   Visited Puresmile in Reading Town Centre after it was recommended. It was the most pleasing dentist visit I have had. The reception staff is friendly. The wait times were like in other dentists in the area. The dentist I saw, Dr Babuta, was so friendly. She explained the procedures in detail, every step of the way. Although visits to the dentists aren't something to look forward to, I have already booked my next dental appointment :)

   almost 4 months ago
2. Sarsati Gurung ★★★★★

   I have been going to Puresmile for years and I am pleased to say both the staff and healthcare is amazing. The reception team is truly exceptional, always warm, welcoming, and incredibly efficient. They make every visit feel smooth and stress-free, from booking appointments to checking in. The rest of the practice is just as impressive: clean, modern, and well-organized, with a professional team that ensures every treatment is delivered with care and precision. It's clear they prioritize both comfort and quality at every step.

   almost 6 months ago
3. Rebecca Foster ★★★★★

   For both routine and emergency treatment all the staff are amazing. Reception team were 11/10 (during Covid) when I needed to see a dentist for an emergency.

   almost 3 years ago

1. Sara Milic ★☆☆☆☆

   I had registered with this dental practice in though they will actually help me. When I arrived receptionist lady were excellent (5 starts for them) then I’ve been called by dentist inside the room,he(unfortunately I don’t know them name) did not even say hello,he did not even introduced himself.i was sat on the chair,he asked me couple of questions about my teeth history (and at the same time he was interrupted by his colleagues sorting the case of other patient which is not professional at all as I had just 15 minutes slot with him,which also isn’t the best time either) he looked at them,gave me 2 options and wanted me to decide straight away what to do. He did not change his gloves between touching the computer and coming to me,this is very bad hygiene habit as mouth is very delicate part. I’m definitely never Gonna be back,as did not felt comfortable and was rushed while Being there.

   almost 3 years ago
2. Jules Ester ★☆☆☆☆

   Absolutely inhuman service. I was left by doctor to suffer from pain and swollen tooth area for days. I can’t sleep, I can’t eat and drink. Antibiotics and painkillers don’t help. When I mention this to the receptionist, the only advice I got in return is to wait until my official doctor will be back from her holiday. I called to Dental Triage Emergency and they said that my registered Dental practice (wich is Pure Smile) should organise an emergency appointment for me according to my condition. But all what Pure Smile has organised for me is just constant ignorance of any of my requests. Extremely cruel and inhumane service.

   almost 3 years ago
3. Tim Lepp ★★★★★

   Went in for a routine check up with my son. We saw Muhammed who was very thorough and informative and made us feel at ease. Then we were greeted by the manager Tina when booking follow up appointments. She was incredibly nice and friendly. As far as dentists go... it was a very, very good visit!

   almost 4 years ago

1. Joycee Rodrigues ★★★★★

   On my recent visit to the Dental Practice, I had a really good experience. The staff at the reception that I was greeted by was extremely friendly and welcoming, as well as the hygienist that I was seen by made me feel at ease. I Would definitely recommend this dental practice to anyone in search of one.

   almost 4 years ago

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