First time going to Stone Hair and Beauty this weekend and the service was amazing. The consultation with Evie was very professional and open. The salon has a very relaxing atmosphere and is very clean. The end result was exactly what I wanted and over all I'm very happy with the end results and will be back.
Wonderful Salon! Very friendly, great service and just a lovely environment to be in.
I had my first GELeration ZenSpa Pedicure. I can thoroughly recommend Keeley. She was professional, friendly and took time to making sure I was happy throughout the treatment. Keeley was really meticulous and gentle whilst providing a fantastic service. I was so impressed with her, I asked it she had time to do a hand treatment for me, there and then. I am extremely happy to say, I left the salon a very satisfied customer! Thank you KEELEY!
Amazing salon. I am Coming to this Saloon since 2019 for hair color , hair cut and hair set ups . Sam is the one who is colouring and cutting my hair . He does amazing job . But his schedules are very busy so don’t forget to take the appointment ahead of time . But there are other hairdressers too .
We went to see Nadine who managed to sort out not one but 2 bad cuts done elsewhere. We will definitely be back. Lovely salon
Always polite and friendly. Quality of service is excellent from reception to final result. They go out of their way to make it a pleasant experience. Would thoroughly recommend hair and beauty services.
I had booked few services with the salon as I had an important business meeting coming up.On the day of the appointment my little son was not feeling well and had vomited this was about 20 mins before the time of appointment. I called the salon to give them a heads up that I might run late by 10 mins. Their staff ( I believe it was Razel) appeared to be bored and uninterested to attend the call and conclusively said that my appointment will not go ahead without finding any other solution. In the past I have been very accommodative with the salon and have waited for 10-15 mins in few past appointments. Fearing I would be charged without any services I hurried to the salon leaving my son behind. I reached on time and asked them to confirm the name of the person whom i spoke to over phone in order to provide my feedback on customer service. While I was in conversation with the staff who refused to give me the name of the receptionist, their client at the site who was no way connected to the incident or me started to abuse me which is exactly when I got upset and raised my tone as the staffs were not stopping her. I see this as a prejudiced attack against a person of color ( the client’s action and not the salon). Later on I agreed to have a chat with their owner Jackie. I believed she will take a neutral stand and listen to both the sides of the story instead she blindly supported her staffs and brushed aside the part where her client abused me. She had no intention to apologise on behalf of her client. They also tried to change the name of the staff who spoke to me over the phone with some underlying intention. They claimed that their receptionist cried, on the contrary I should be the one crying for going through the ordeal. I felt hurt by their actions and their failure to even consider my side. This is customer service at worst just to protect their inefficient and inconsiderate staffs.
The saloon is nice. Very disappointed due to the hair stylist who restyle my hair was rude and adamant. She kept inconsistent hair length despite being told to keep at one level. If I do straightening you can easily see at one side hair length has kept longer than others side. Also, uneven in between. Even trainee stylist cut better. Definitely not going to recommend anyone.
Son had his first proper haircut by Josh today and it went really well. friendly guy. sensible price. good cut. be back in 6 weeks
Stone Hair Design is located at Unit 16-17 Maiden Lane Centre, 16 Maiden Pl, Lower Earley, Centre, Earley, Reading RG6 3HD, UK
You can contact Stone Hair Design at +44 118 935 1710
You can find directions to Stone Hair Design by following this map link