CGE Garage

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Reviews

1. Ian Davidson ★☆☆☆☆

   Would have gave them zero stars if I could. Some of the worst customer service I have ever had. It’s worth reading these reviews prior to booking. Booked MOT online where they have a choice between leaving or waiting for MOT to done. I chose waiting and duly received confirmation and 3 further texts confirming. I turned up and was told can’t do it! as you need to leave the car 1st thing morning for them to do it for an 11.45am slot. I left and within 5 minutes I received a call from the manager demanding an email address as she needed to send me a screenshot of my booking on her system that I had selected the waiting option and this was the proof and it was not their fault. If I had chosen the waiting option they would have called me? I honestly felt bullied and intimidated at this point. The two options are clearly marked and I think it unlikely chose incorrectly. I was then told if I returned for 8.00am the following morning they would squeeze me in. Question? If they were going to call me if waiting was chosen then why not call me at say 9.30am to say we haven’t seen you yet? I have added all texts from them and none say the car had to be there at a certain time. Terrible attitude towards customers. I’m truly disgusted with the response at no time did I swear or use foul language they have cctv which is would show this. Like I say read other peoples reviews and make your own mind up.

   almost 3 months ago
2. Maria Mi ★★★★★

   I have used CGE Garage for the last 7 years, I find them to be professional, polite, very honest and transparent. I own an old Ford Fiesta, I keep the car to drive around for shopping and at the same time to keep up my driving skills. I use this garage for MOT and repairs when necessary, I always find their quote for repairs or MOT to be as according with the market rates or sometimes lower, I have never feel like their are overcharging or anything like that. If the car need it any repairs, they always informed me before doing the work, they were transparent and clear about the cost involved. Start of Dec 2025, I had the MOT done for this year, I informed them that I need the car by X date, and they completed the MOT before the date, no delays, no issues. If you drive to this garage, just be aware that they have change the location, from Howe Moss Avenue to Howe Moss Drive, they are a bit up the road from their old location.

   almost 3 months ago
3. S W ★☆☆☆☆

   Thought I would give this garage a try as they are close to my place of work for drop off/pick up. Can't comment on their workmanship because they had my car for 4 days and did absolutely nothing. I've never experienced such poor customer service from a garage in my life. My car had an issue, I pretty much knew what was wrong. Called CGE to see if they could look at it and booked it in for 3 days later as they said they could. They charged a £115 charge up front for the diagnostic, fair enough. Their initial "diagnostics" told me what I already knew, and they asked me to authorise an additional 2 hours labour to further pinpoint the issue to which I agreed. 4 days of me calling them every day to be told the manager is in meetings or unavailable, and given empty promises it would be done the next day. I was told today they still hadn't looked at it with no guarantee of when they might get around to it. Cut my losses and collected my car as I need it back. £115 and no car for 4 days for them to tell me what I already knew! Shambles.

   almost 3 months ago

1. Allan Milton ★☆☆☆☆

   I really avoid poor reviews as I understand how they can affect a business but in this case, I really hope they do not trade for much longer. Took my car here after I seen them post some nicer cars so I thought I could trust them with my range rover since my usual mechanic was facing illness. Took my car for a sensor replacement which took them a week to do after I booked it in 3 weeks prior, no point booking in a car for a set time/date if you aren't going to touch for days on end. Got the car back and after a few miles the engine warning light was back on. Obviously I understand that its not their fault but I called them to get the car dropped back off for them to investigate further. Now I didn't expect them to get on it immediately but 3 weeks it took them and only after me going into them, they give me an update. They said there is a misfire likely caused by an injector and that there is no where in the UK that can test them(An absolute lie) and they recommend changing all 8 for new ones... if you know anything about cars then you'd know how ridiculous that statement is. I understand maybe 1 or 2 need done but changing all of them is ridiculous. After realising that they are just complete time wasting money grabbers I collected my car after they tried to fear monger me by saying its extremely dangerous to drive. I was recommended somewhere else who checked the car and found that a simple spark plug had been at fault. Cost me £22 for a new one when this garage was going to cost me over £2k... Do not use this garage. What clearly highlights how bad they are is that you will never get to speak to the "mechanic/technician". When you go to the site, you will speak to the receptionist who will relay with the mechanic what you say then come back to you. When I went in with my wife, the receptionist when back and forth to the back room maybe 5 times with our questions instead of just letting us speak with the "mechanic". Clearly trying to hide behind instead of dealing with customers.

   almost 3 months ago
2. Laurence Tough ★☆☆☆☆

   GOOD SAFE WORK or SHODDY and DANGEROUS ? FOLLOW UP Between 22 February 2025 and 12 March 2025 CGE as a sub-contractor for Dyce Caravans Limited (DC) carried out work on my camper van relating to starting issues and replacing the vehicle battery with a brand new one which I supplied. The work not expeditiously carried out and the vehicle not securely stored per assurances given. The vehicle was returned to DC storage on 12 March. I checked it over that day. Nothing was obviously amiss and the bill of £435.30 was paid. I removed the old battery and its packaging. Later at home I discovered the battery vent pipe in the discarded packaging. On 25 March I first drove it and inspected the battery. Four defects in the work were found. I photographed the defects and immediately reported them to DC by e-mail. The worst two :- The new battery was fitted without removing the transit plugs. Additionally the vent pipe attached to the outgoing battery was not re-fitted but instead inexplicably thrown away (see above). Safety notices on the packaging and battery itself were ignored. This was extremely dangerous (not my opinion but as set out in the battery advice). It could have caused the battery located in an enclosed locker below the front passenger footwell to explode. A “rogue” earth strap was left present on top of the fuse board. It was actually or potentially touching positive contacts and the vehicle chassis. It was not part of my vehicle. In my view this constituted another risk of short circuit or fire in an enclosed locker. Family sleep in the van ! See photographs of these defects and battery advice. I removed the earth strap and transit plugs and refitted the vent pipe. 14+ e-mails (with Sarah Hunter of DC) followed. I requested comment, an acknowledgement of the danger and an apology, not a refund. No meaningful or acceptable response was received despite interaction and communication between CGE and DC. What I did receive was a series of excuses and delays including if and to the extent that work was not properly carried out (none was admitted) it was my fault because I had insisted that the work was carried out expeditiously (which it wasn’t). Eventually I set a deadline of 12 noon on 27 June failing which I would take action. The deadline passed and I posted reviews on CGE and DC. Immediately thereafter CGE provided through DC a “final assessment” dated 27 June 2025 including “video evidence”, a post event construction which they claimed “proved” that the earth strap could not have been present or driven when the vehicle was returned on 12 March. Their report contained no apology or acknowledgement of fault and totally failed to comment on the transit plug/vent pipe issue. It did contain legal disclaimers. I characterise the report as a mixture of inaccuracy, confusion, irrelevancy and utter nonsense. Their report infers that I or another must have introduced the earth strap after 12 March. In fact because of security concerns (likely uninsured without tracker or alarm functioning) I regularly inspected (but did not enter) the van whilst it was on a public road awaiting progress and on 10 March I took a photo which I later realised showed the “rogue”earth in the carelessly stowed interior (which showed a casual disrespect for my valuable vehicle). This was sent to DC on 20 May. Being under the floor the strap was not visible when I inspected on 12 May. This proves that CGE handled the strap before 12 May. SUMMARY it would seem that CGE have perpetrated dangerous (arguably life-threatening) work. In three months of correspondence they have never acknowledged responsibility or apologised. Having previously through DC having said that they didn’t know how the strap got there they deny that the earth strap was present at hand-back and produce "evidence" which conflicts with mine and which they or at least DC already had. CGE did not store safely as agreed or respect my vehicle.

   almost 8 months ago
3. NIG1984 ★★★★★

   Great service, offered a hot drink whilst I waited for my MOT, they also fitted me in last minute, in my moment of need - no other local garage did this for me. Thanks guys

   almost 2 years ago

1. Total Endurance ★★★★★

   Great service from CGE on our van with a friendly and efficient service. Fast turnaround on a MOT and Service. Would definitely recommend

   almost 3 years ago
2. Monika Rybka ★★★★★

   My Mini Cooper suffered driving stability and brakes system failures. CGE was able to see to the problem the same day, explain to me what happened and what’s required in a way I understood (I don’t speak cars and engines). All done quickly and problems gone. Thank you.

   almost 3 years ago
3. Mal Jones ★★★★★

   Having developed a suspension problem in my BMW 520D on my journey from South Wales to Aberdeen I was obliged to find a 'local' garage to take care of it. Being restricted for time I was only able to do a cursory review search so it was with some apprehension that I dropped off my car with CGE prior to travelling offshore. I need not have worried in the slightest. CGE was able to accurately diagnose (rather than guess at) the issue, presented me with a couple of different cost options for repair, and had the car ready for me when I returned onshore. CGE kept me informed by email at each stage and were prepared to be flexible about collection time. A less scrupulous garage might have taken advantage of this situation to jack up the costs but when I looked into the repair they'd done I could not have got it cheaper anywhere else. It is rare to stumble upon any business, especially an automotive garage, that is obviously trustworthy and professional - I will be bringing all my servicing and diagnostic work to CGE in future and I can recommend them without hesitation.

   almost 3 years ago

1. Greig Brownlie ★★★★★

   Made an appointment via Black Circles, got in a day early. As tyres arrived early. Diamond cut BMW wheels, not a mark on them. Offered a coffee. A proper cup and for free. Great service, will be back. Thanks guys.

   almost 3 years ago

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