A young chap called Faheem helped me and my parents when we went in, super friendly and helpful with picking the right colour and sofa. Overall a great experience!
Awful experience so far. We ordered our sofa mid April 2025 and we are still waiting almost 5 months later. When we placed our order, we were advised that the sofa would be delivered by the end of July. We received a text message 10th July to say our sofa would be arriving at the end of that week - this was then cancelled at short notice the day before, by this point we had sold our existing sofa in anticipation of it arriving. I asked when it would be re-scheduled and was advised we would receive a text once it was in. Later that evening I received a text to say the delivery would be the next day, so I presumed this meant that the sofa had now arrived as expected. The next morning at 6:30am I had a further text with details of the delivery drivers names and a tracking link. We cleared our living room and cleaned in readiness, and then tracked the sofa for over 3 hours until it eventually said cancelled on the app. It is now 8th September and we still haven’t received the sofa. I was advised early August that the distribution centre closes down in summer for a couple of weeks but I would be notified on 18th August of a new delivery date when they re-open. This didn’t happen. We have rung on multiple occasions to no avail and always have to chase up. If we had been given realistic timeframes we wouldn’t be so frustrated but we sold our sofa on the basis of information from SCS so have been sitting on temporary chairs for 7 weeks and haven’t had any reasonable explanation as to where the sofa is. The latest update was that the sofa would be received into the distribution centre today - that also hasn’t happened. It’s a shambles. I’ve sent a complaint email to the social media email address as suggested on some reviews and not received a response. The service has just been awful and we’re completely fed up with the whole process.
Before I start my bad review I need to say that the staff in store did try to help but their communication could and should be better. Our first delivery was cancelled the day before and we weren’t notified until 18:45 the evening before. The store was notified in the morning by email but didn’t bother notifying us until the evening stating they had been busy all day. We wasted a days holiday due to the cancellation. When the suite was delivered two of the feet were missing and had been replaced with two different colours and size feet. When the delivery men moved the suite in the van I watched one drop it and break another foot, so I refused delivery and sent it back to the warehouse. I called the store and received an immediate refund but my experience from ScS was poor.
Having waited over 3 months for our 3 piece suit to be delivered from the point of order where we were required to pay half of the invoice and the other half directly before it was delivered only to find the electrical recliner failed to work after 1 day…… 4 weeks later SCS’s 3rd party service engineers arrived to tell us the motor is faulty… really!!!! I didn’t get much help or reassurance from customer services, just bland “that’s all we can do” blah blah blah Having settled the whole of the invoice pre-delivery there is little I can do to ensure the situation is resolved….. “Buyers Beware”
We ordered a black leather two seater and three seater sofa and it got delivered on the day they said but it is the wrong colour we have ended up with grey. This was nearly 5 wks ago. My wife has rang scs approx 9 or 10 times and has also emailed them about 5 or 6 times but they don't seem to care. We have been up to the shop in telford twice and the Asian manager ( shah )says its being dealt with but we have still heard nothing. Apartly he does this alot messes up people's orders and then trys to make out that it's your own fault. He's a useless manager and only wants his commission/ sale. He hasnt at all helped us try and resolve the problem and neither has scs its self we are still.awaiting a response from them and as stated there not responding to us. Absolute joke of a company defoeantly avoid. Shah needs sacking and Apartly a customer has been in threatening him due to him messing up his order also.. Maybe somebody from scs may comment on this negative post and that will.be our first response from them. 27/04//25 Update So I've now had a response from scs via my negative post and I've done what they have asked I've even sent them the 5 / 6 other emails that I've sent previously and surprise surprise nobody has contacted me... 21/05/25 update Having contacted scs yet again via phone and emails and still nothing has been sorted out this is an absolute joke will be contacting trading standards and citizens advice now because this is just getting ridiculous they don't seem to care
Where do I start? They’re fantastic when you’re in the door trying to buy a sofa, will throw in lots of amazing deals and get you a great price. Be warned, the after care isn’t the same. After ten months our sofas are ripped and flat. The rug that was thrown into the deal was thrown into the bin after three months due to ripping. We were promised sofa guard (which is on our bill) and the delivery drivers were happy to inform us that this hadn’t been done. You call up the Telford store and he admits that he has overcharged you but ‘can’t do anything about it now’ and puts the phone down when you’re telling him where you stand. Don’t go here unless you want to be over charged and have a broken sofa after 10 months. The customer service of the manager means he either needs sacking or a serious course of manners.
Very helpful plenty of choices and discounts
Good choice but outside the sales the prices are shockingly high. Will come back at xmas and check again.
Where to start with ScS! Order the 3 seater and 2 seater in February 2020 for delivery in the June 2020. We were told the sofa would be made in the UK which made the reason for a delay being a capsized cargo ship a bit strange. Sofa arrived 2 months late but due to covid could let them off. The problems started during delivery. The white leather was damaged and scuffed with marks and a small rip. This was reported to the delivery chaps who made a note and someone would be in touch. Once they left we tried the recliner and immediately noted the one on the 3 seater was broken. After 2 weeks of not hearing from ScS I called them and told them about the broken recliner. 6 weeks later someone came out, at this point we had noticed the 3 seater had also dropped and was extremely uncomfortable to the point of causing lower back issues. More time goes by and finally told they have the parts. More weeks go and a day before the fix was told they had given our parts to someone else and we had to wait another 7 weeks. At this point we demanded a replacement. As we were now confined to the 2 seater. To their credit they agreed and we ordered a different 3 seater and single arm chair at a higher price. This took 6 months to arrive which was very uncomfortable for us on the 2 seater. It arrived and is a lot better but did report a mark on the 3 seater and the back of the single chair isn’t level causing a big gap on the left side so you can put your hand through to the back. ScS was told of this by the delivery team and someone would be in touch. Never heard back from them.
Absolutely pleased with the treatment we received today. Greeted at the door, no pressure selling and walked away after ordering a suite. Polite, courteous and very helpful staff
ScS - Sofas, Flooring & Furniture is located at Forge Retail Park, Colliers Way, Overdale, Telford TF3 4AG, UK
You can contact ScS - Sofas, Flooring & Furniture at +44 1952 209860
You can find directions to ScS - Sofas, Flooring & Furniture by following this map link