Reviews

  1. Ahmed Kamal ★☆☆☆☆

    Really disappointed with the delivery process. It went v well in the store when purchasing the items with a promise to deliver within few days and then until now I didn’t receive the items. I called the customer service to follow up and they told me that Home service team should give me a call. I called them another time when I didn’t receive a follow up and they gave me the number of the delivery company to follow up with them. I called the delivery company and surprisingly they don’t have any planned delivery for my items and they advised to call back customer service. I called the customer service again and they told me nothing we can do!

  2. Natalie Allen ★☆☆☆☆

    I am extremely disappointed with my recent experience purchasing a sofa from DFS. When I visited the Reading store, I was clearly informed by the salesperson that the sofa I selected came apart in sections and could be rearranged to fit my space as needed. Based on that information, I went ahead with the purchase. However, when the sofa was delivered, I discovered that it does not come apart as I had been told. As a result, it does not fit in the intended space. When I contacted DFS customer service to explain the situation, I was met with little understanding or willingness to help. I was told that to return the sofa, I would have to pay £149 for collection and be left with no replacement for up to 12 weeks. DFS have admitted they cannot prove or disprove what I was told in-store, yet they are unwilling to offer any goodwill gesture or solution beyond charging me more money. There has been no compassion or accountability for the misinformation I received, only a focus on profit rather than customer care. This experience has left me frustrated and out of pocket, with a sofa that doesn’t fit and no meaningful support from DFS. I expected far better from a company of their size and reputation. I would strongly urge others to double-check all product details in writing before purchasing, as verbal assurances in-store clearly mean nothing to DFS.

  3. Sohail Anwar ★★★★★

    Lovely sofa. The two men who delivered the sofa were so kind and they fixed for us. It reclines so good and even the headrest reclines. No stains.

  1. mehrshad ehsani ★☆☆☆☆

    Shocking customer service and failure to uphold basic consumer rights. I purchased a £2,000 sofa from DFS, and it arrived with multiple visible stains. The issue was reported on the day of delivery, with both photographic evidence from myself and confirmation from the delivery driver. Despite this, DFS has refused to take responsibility or process a straightforward refund. Instead of resolving the matter promptly, I have been met with delays, excuses, and unhelpful management. I was even told that I may have to wait up to six weeks to see if the stains “self-resolve,” which is completely unacceptable. Under the Consumer Rights Act 2015, I am entitled to reject faulty goods within 30 days, yet DFS has made this process unnecessarily stressful and time-consuming. This has left me without proper furniture in my new home and caused significant frustration. The lack of accountability, empathy, and professionalism from DFS has been appalling. I strongly advise anyone considering DFS to think twice — once they have your money, customer care and consumer rights seem to mean nothing.

  2. Callum Hutchinson ★☆☆☆☆

    Please do not buy your sofa from this place. The service is truly awful and communication in keeping you updated on your order is beyond pathetic. Steve is utterly useless at keeping to promises to call back. We made a late alteration to our order, which at first we were pleasantly surprised at how accommodating they were. I cannot stress how wrong we were. Steve never informed us that such a request would require a brand new order and start the process from beginning all over again. My partner and I were outraged when we discovered this, I requested a call back from the store and spoke to Steve to say we wanted the order cancelled. We were not prepared to wait another 4 weeks for delivery, despite the original order being 8 weeks late. I made it clear with Steve if we were aware that we had to start a new order, we would have continued with our original. I had no faith in the new order that would be delivered on time due to previous delays. We were given a loan sofa to use in the meantime, it is horrible. Lots of scratches, cuts and heavily worn, taped up backs. We have now been informed our new order is now delayed till the end of March. It was meant to arrive by 26th February. I am so fed up with this company, I have escalated my complaint to the regional manager.

  3. Ben Adams ★☆☆☆☆

    If I could put 0 stars I would. Deceitful, dishonest and lacking in any empathy. Sofas that we were told would be held for us, were sold on to other customers at a discounted rate, without warning. I was told by David in store that we were contacted whilst our daughter was unwell in hospital. I don't think it would have been too much to ask to wait for our response before they resold to others. We have lost our deposit, despite wanting to reorder the sofas. Cant help but feel I have dodged a bullet if this is how they treat new customers.

  1. jamesmartinharrison ★★★★★

    Fantastic service, do ask for Shivam when looking to get a new lounge suite. Though one of the other team did our order, I had to pop in due to issues with the order, he rectified everything and even booked our delivery date all within minutes. Impressive and fantastic customer service!

  2. Jon Harrison ★☆☆☆☆

    Absolutely disgusted with the service we have received at the Reading store. Sofa's that was promised to be delivered before Christmas and now due to two mistakes made by the sales person we are now without the new Sofa's we were promised. And to top it off the sales team called us twice to try to blame the mistakes on us and then confirmed that the mistakes were the sales person's mistakes. These mistakes are the reason DFS are not keeping to their contract of delivery before Christmas through no fault of ours which is really disapointing. I would think twice before you order from this company if its anything to go by the lack of customer service we have received!

  3. Mark Redgell ★☆☆☆☆

    I never write reviews but i feel this is justified. I am Absolutely disgusted with DFS, my sofa has a bad fault and I reported it in April. Still not repaired and keep being given the same excuses. They ensured me it would be repaired at the end September but no-one contacted me. I actually went back into the store to speak to the manager face to face but still nothing has been done. Avoid DFS at all costs. Once they have you as a customer they no longer care. Absolute cow boy company and will never use them again. Can someone from DFS contact me ASAP and get this resolved

  1. Justin Kane ★★★★★

    Review is for DFS.co.uk (online purchase) Re Benji 4 Seater Sofa, Cuddle Chair and Foot Stall in colour mink. Very happy with purchase. Great quality and very sumptuous. Very happy to recommend. Upgraded to memory foam cushion which I would recommend if you can afford. Also taken out 5 yr warranty at a decent price against accidental damage etc. The reason I purchased this sofa was it stated, that arms come off so make it easier / smaller to get into house, but please note the sofas are delivered "whole" but the team can remove if necessary. I was lucky and it just got in without removing them. The driver said it wouldn't take too long to take off and re-attach if necessary. This is our third dfs sofa purchased over the years. Very affordable and look great.

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FAQs

What is the address of DFS Reading?

DFS Reading is located at Forbury Retail Park, Forbury Rd, Reading RG1 3JD, UK

What is the phone number of DFS Reading?

You can contact DFS Reading at +44 333 999 9777

How can I get to DFS Reading?

You can find directions to DFS Reading by following this map link

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