Where I went to detox. It didn't go too well medically, but the infection I got from a canula messed things right up. Still, it's not the kick off that decides the match, nor half time, but it's the final whistle.
(update) (The support, time and recovery) service feels sadistic. Last year I was referred to the str team. After 2 weeks of hearing nothing back I had to ring myself to be told I had one but she was off sick. Next day a different STR worker rang and she agreed to meet me the following monday at my home. I realised the day before it was a bank holiday. She didn't turn up and no one contacted me to rearrange. When I complained they said they couldn't find anything on my record about contact being made. Last week I was contacted again to see if I required a str worker after a referral from another medical professional. I was out so she agreed to call me the next day at 11 to discuss. No one me rang back. I have no doubt my file will say I refused support. The experience left me second guessing my own sanity, and the fact it's happened twice I genuinely believe it's on purpose. That she knew it was a bank holiday she'd be off, and the second member knew all she had to do was document an attempt to call.
This review constitutes a factual account of my personal experience and is written in the public interest. I believe it is important for prospective service users, as well as relevant oversight bodies, to be aware of the concerns I encountered when engaging with this service. Over a series of interactions, I observed conduct and communication that, in my view, fell substantially below the level of professional competency, clarity, and care that a reasonable person would expect from an organisation operating in a health-related capacity. The tone of several exchanges was, in my experience, dismissive and lacking in the sensitivity required when dealing with individuals who may be vulnerable or seeking support during a period of significant distress. I wish to emphasise that I am not making assertions about the organisation’s internal policies or intentions. However, the manner in which my concerns were handled created a reasonable perception of inadequate training, poor communication standards, and an absence of consistent procedural safeguards. The information provided to me was inconsistent and at times ambiguously delivered, resulting in confusion at highly critical moments. These shortcomings, taken together, raise legitimate questions regarding the service’s operational reliability and adherence to expected standards of duty of care. The cumulative effect of these interactions left me with serious reservations about the service’s capability to provide safe and appropriate support. Given the context—where failures in communication or judgement can have serious consequences—such issues merit careful scrutiny by the relevant regulatory and supervisory bodies. This statement reflects my honest experience and is provided to assist others in making an informed decision. Anyone who believes they have encountered similar issues may wish to escalate their concerns formally to the Staffordshire and Stoke-on-Trent ICB, which is responsible for oversight and quality assurance.
Can I ask you a question regarding when inpatients are left outside the building to smoke, why isnt any one there outside with them watching them while they smoke and they should escourt them back in the building and make sure there locked in after. Why the hell is know one watching them outside and letting them escape far away from the grounds of the building? I think CQC should be brought in. This is really unacceptable not good for safety of people at all. Fuming ain't the word!!
Unfortunately I've had to use their services in October 2024. My experience looking back was good. I've turned up unannounced, yes I did wait however the team has helped me get out of the hole I was in. Appreciate all of your work!
If you get through to Clara do yourself a favour a put the phone down it’ll help you more. Receptionists haven’t got any empathy or medical training and lie to you (we haven’t got a doctor on the team) they have I’ve sat in the same room as them. Everyone knows you’re understaffed and under funded/ over subscribed but at least act like you actually care. Talk about crisis team
The Access Team is backwards. Doctors, psychiatrists or emergency services will always recommend ringing the Acess Team in times of need. If only they knew what they were recommending. The workers are all volunteers with no experience in mental ill health. The last time I rang the service will stick with me for life, I was quite unwell and was spoken too in a concerning manner "what do you want here? What do you want me say". I would never ring this place for help, you have no idea who they employ and they are not trained in this field. In a perfect world the service would improve but that is not going to happen so, what should happen is for the place to close and put the funding towards something worthwhile that actually helps people.
It was the weirdest experience of my life going here. Thanks too all the great university students that decided too ruin my life for no real reason. .. What a bunch of asswholes. This place left me mentally scared. I thought I was going to die there. Such a weird enviroment. It has left a feeling of diss-trust pernamently embelished in my brain.
Taken a friend today for some help he was very poorly ,as one nurse was assessing him the other nurse who sat behind fell asleep. This is very unprofessional and just shows they dont care he must off bored her. Her glasses fell off and she toke her mask off can I say anymore. Disgusting
Had a appointment with an access team nurse (Teri Ann). She was very kind,helpful and understanding. She had previously done a thorough 1hr assessment on me over the phone prior to making me the appointment at the hospital. She then saw me just two days later and listened to all my concerns without judgement and then offered me clear advice on what were the best options for me regarding my mental health treatment.
Harplands Hospital is located at Hilton Rd, Stoke-on-Trent ST4 6TH, UK
You can contact Harplands Hospital at +44 1782 441600
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