Nuffield Health North Staffordshire Hospital Newcastle, Newcastle-under-Lyme

Reviews

1. Nicolas Wall ★★★★★

   2 ACL knee reconstructions within 6 months. Fantastic experience from start to finish. All the staff in the hospital are truly outstanding. And the following physio plan was just as excellent as the hospital experience. I cannot thank Mike enough for all the help and support he has given me over this last year to help me get back to fitness following 2, yes 2 ACL reconstruction within the space of 6 month. His knowledge, expertise, drive and support is second to none. I had my first ACL reconstruction in February and by following his plan my recovery was fantastic. Then operated knee seem to overtake my good knee with strength and stability. Mike recommended a MRI on my good knee only to find the ACL in this knee was also torn. So then had this knee ACL reconstruction too. So one in Feb and the other in Sept. And so again without the knowledge, expertise, drive and support from Mike I would not be back to fitness following the surgery of 2 ACL knee reconstructions. Many thanks to Mike for the physio plan, Mr Patel for the operations and last but by no means least all the nurses too. I really appreciate everything you all have done for me.

   almost 6 months ago
2. alan furnival ★★★★★

   From the moment I arrived to when I was discharged, the staff and consultants could not be faulted. They showed professionalism, caring and devotion to me throughout my stay. I’d would personally like to thank Kate for her patience and assistance during my procedure and aftercare. Can not fault the Nuffield I would recommend to everyone.

   almost 6 months ago
3. Rebecca Parker ★★★★★

   I cannot speak highly enough of Miss Radha Indusekhar and her team (Katie and Wendy) at the Nuffield for my hysteroscopy procedure. They made sure I understood fully what was going to happen beforehand, they also talked me through it during and were very caring afterward. All the way through they worked hard to make me as comfortable as possible and were very reassuring. It was over before I knew it and I have recovered well. Thank you all!

   almost 7 months ago

1. Sheila Ramage ★★★★★

   All the staff during my recent operation were wonderful, especially my allocated nurse Angela. My surgeon Mr Smith talked me through everything I needed to know and even after only 2 weeks I can hardly see the scar. It is early days to feel the real benefit but I am very optimistic. Thank you all at Nuffield Health North Staffs for your care and kindness.

   almost 7 months ago
2. Helen Stonier ★★★★★

   Fabulous hospital with fabulous staff, just very noisy at night. Staff are polite and amazing, nothing was too much trouble. Only issue is the bells in the rooms would call ships in, their system is so loud, and it became very noisy between 11pm- 4am making it very difficult to sleep, especially after having an op. Food is second to none with amazing choices for a hospital. Would highly recommend

   1 year ago
3. Dom Emberton ★☆☆☆☆

   Had a recent referral to dr Hughes (ENT consultant) shocking experience. His secretary never returned emails or replied to telephone messages left on her answer phone machine. I had to make a complaint for anything to be done. Finally got a telephone follow up. Only to hear nothing for weeks on end before having to contact them again. Whole experience really poor!

   almost 3 years ago

1. Erika D ★☆☆☆☆

   I should have read the reviews prior to even attempting to book an ECG. I sent an email requesting an appointment the evening of December 5. I received an email response on December 6 requesting my referral letter. I sent the referral letter back the same day. I called on December 7th. Yes we have your referral someone will get back to make the appointment. No one called. I called back again that afternoon. We need to find out the cost of the procedure someone will get back to you. I called again yesterday. Yes we know you trying to make an appointment someone will get back with you. I asked if they were to busy could they please refer me to another clinic who is capable of doing the ECG, the woman responded no someone will call you to schedule today, that was yesterday December 8. I called again just now, and was put on hold. I just followed up with an email. This is a comment only on the ability to make an appointment. It should not take 4 days to do so when a referral was provided. There system is broken and they could use training on how to assist people.

   almost 3 years ago
2. Amy Jayne ★☆☆☆☆

   Went to 2 separate consultations. Doctors not very friendly. The cost of the treatments is double compared with other clinics. (been another, same procedure, half the price). Communication is terrible, don't expect anyone to answer the phone when you ring, I tried several times. The consultants secretary never answer either. Ended up emailing to say I no longer required the surgery, they then called me for a pre op assessment, told them again. A few days later had another call saying I had missed my appointment. By this point already had the surgery elsewhere. I would not recommend Nuffield at all, just out to get money while dragging their feet.

   almost 3 years ago
3. BeccieF ★☆☆☆☆

   Been waiting over 8 weeks for a surgery date after being told I would hear within 2 weeks. Impossible to get hold of secretaries, no phone number available just email. Email goes unanswered. Trying to get through to anyone on the phone is very hit and miss. Very disappointed, for private treatment the lack of contact is terrible. The doctors and nurses are fabulous however, it’s the administration that’s bad. A simple response to emails apologising for the delay, even if they can’t supply a date, wouldn’t go amiss.

   almost 3 years ago

1. Donna Beacher ★☆☆☆☆

   I don’t know what is happening at this hospital but the administration is appalling. I was asked to do a PCR test in one of their smelly toilets. When I asked for somewhere else, I was directed to another toilet. I received no paperwork before my procedure and hadn’t received anything until 3 weeks later. That’s after making a formal complaint. I’ve not had any results so I’ve now bypassed the Nuffield and gone straight to the consultants secretary, who has been absolutely brilliant. I would seriously consider going to another private hospital even it is further to travel.

   almost 3 years ago

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