SpaMedica Hospital in Newcastle, Newcastle-under-Lyme

Reviews

1. Clare Smith ★★★★★

   I had my cataract removed at Spa Medical in Newcastle under Lyme yesterday. The care and treatment I received was exemplary from start to finish. All the staff, receptionists, nurses, care support workers, optometrist, cleaners and last but not least my excellent surgeon Mr Siddique, were friendly and professional at all times. The operation itself was slick and completely painless and Mr Siddique and his team explained everything they were doing and put me completely at ease. I arrived at 9am and was back home by 11.30am. An absolutely first class service. Thank you to everyone.

   almost 10 months ago
2. Linda Elkin ★★★★☆

   My review is only based on my experience so far. I had my pre assessment done on Feb 20th after being referred from my optician. The staff were very kind and extremely helpful. I felt very reassured that I was in good hands. After my eye test I was told that my lens prescription was outside the normal range and needed to be put on a special order which could take 2 to 3 weeks before they could arrange the date for my first eye surgery. However after waiting a month I contacted them and was told the lenses had not arrived and I would get an update once the clinic had them. A couple of weeks back still not having had any update I returned to the clinic and spoke with a nurse who checked and said no they were still waiting and she had known it to take up to 3 months! I wish I had been told that at the start and I could have made my holiday plans for Easter. Now the eye surgery is likely to impact on my summer plans and I may have to cancel or delay further my surgery. Feel I was not given the correct information and still waiting to have a date for surgery. UPDATE Had my first eye surgery on 9th June .. all went very well. Slightly longer than expected due to complexity of lens but I received medication and eye drops to use over the next 4 weeks. Result of surgery excellent. Had follow up check at opticians and given the all clear to proceed with second eye. No longer need prescription lens for normal day time activities. Hoping for a similar outcome for my second eye. Surgery to be scheduled over the next two weeks. UPDATE Second eye surgery was scheduled within the two weeks and I received excellent care from all the staff. My surgeon was different and had a totally different surgical approach. Obviously very experienced but with a much firmer technique I experienced more eye pressure during the procedure and afterwards had a degree of blurriness I hadn’t experienced the first time. The Blurriness got a lot worse during the afternoon and evening causing me to check with the clinic if I needed to be seen. I was reassured it was a common reaction although I had not experienced it with my first eye. The following morning it was much better and I started the eye drop regime. That evening it had resolved and I could already see very well. Over the following few days it completely resolved and my vision matched the first eye. Excellent result. No longer need a prescription for distant vision just a pair of glasses for reading and close work. It’s quite daunting to be told you need cataract surgery but my experience has been very positive and I have no hesitation in recommending SpaMedica to friends and family.

   almost 11 months ago
3. Katy Pinches ★★★★★

   My mum has recently had both cataracts done here at Newcastle under Lyme. From the moment we both walked in we were greeted with the most caring and supportive staff you could ask for. The ladies on reception were helpful and patient with my mum (has dementia) then the staff that do the eye checking helping her get in the right position not 1 person treated her any different all the way through. The pre op nurses the surgery nurses and surgeons the aftercare nurse were absolutely amazing. My mum has had no trouble with her procedures at all they have gone smoothly. Went for checkup today and been discharged. So from the bottom of hearts thank you from Patricia cornes and daughter

   1 year ago

1. Andrew Gollins ★★★★★

   Hi I've had my operation on Tuesday all the staff all deserve 5 stars. I was not looking forward to having my cataract done And was very nervous, but the staff made it seamless. Well done to you all.

   1 year ago
2. Bs Bs ★★★★★

   I am truly grateful to the team at SpaMedica Newcastle-under-Lyme for the outstanding care they provided during my mother's cataract surgery. From the moment we arrived at reception to the moment we left, everyone was so kind, caring, and professional. The entire team made sure my mum was comfortable and reassured, even though she doesn’t speak English. They treated her with patience, warmth, and respect. What really stood out was how they go above and beyond to help people. A lovely lady regularly came to check on us and offered us drinks, which was such a thoughtful gesture. One especially touching moment was when they offered someone to hold my mother's hand during the surgery — an act of pure kindness. You can truly feel that the staff are there because they care about helping others. They do everything with heart, compassion, and professionalism. I can’t thank them enough for making this experience so smooth and comforting for my mother.

   1 year ago
3. Julie Lunt ★★★★★

   Had my second surgery last week. Can't praise everyone highly enough. The difference it has made to me is incredible. Thank you

   almost 3 years ago

1. gail jones ★★★★★

   Superb care for my 93 yr old dad. Couldn't have been more helpful and made dad feel very much at ease. Brilliant thank you so much

   almost 3 years ago
2. Julie Shaw ★★★★★

   Just got back from here for a cataract pre operative assesment. Has soon has you walk through the door the staff from the gentleman on the door to the reception staff and everyone in the back is amazing what lovely people everyone is first class all so pleasant See you soon for my operation. Fantastic team

   almost 3 years ago
3. Tiggy Sue ★★★★★

   I came along today for my eye test, the young lady ( I think her name was Humar, ) please Forgive me if I have said it / spelt it wrong, ! she gave me a very thorough eye test. She was courteous, and very pleasant, as was the young man she handed me over to for another Test. I am looking forward to collecting my glasses next week and Thankyou to the lovely lady who helped me choose my frames , and gave me additional Advice about the various tints. Regards Susan Chafe

   almost 3 years ago

1. Eleanor Williams ★★★★★

   Thanyou to the SpaMedica Team, excellent service and very friendly staff. Would like to thank our mini bus driver too, lovely lady and so friendly. I think I speak on behalf of all the patients who travelled along with me today, we were all very impressed. First class treatment all around. Da iawn. (Well done in Welsh).

   almost 3 years ago

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