SpaMedica

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Reviews

1. Gina Bowley ★★★★★

   A big thank you to the team. From the Assessment appt to the Cataract Operation, this team make you feel totally at ease and I have to say very relaxed. I would totally recommend to family and friends. I actually can’t wait to have my 2nd eye done. Thank you.

   almost 2 months ago
2. Ruth ★☆☆☆☆

   My left eye was done by a qualified surgeon and went well, and deserves 5 stars, however my right eye was done by a student/trainee who has left me with a corneal abrasion which is permanent and I am now worse off than I was (with the cataract) before the surgery. I’ve only given one star as you can’t give any less. I did this begrudgingly but all the other staff deserve 5 . I am quite angry, upset and frustrated that I wasn’t given the choice of a qualified surgeon and that I was fobbed off with “chronic dry eyes”when I’m sure they must have been aware of this damage, after all they are the “experts” and you put your trust in them.

   almost 5 months ago
3. Helen Bibb ★★★★★

   Had a good experience yesterday, 8th July, at the Wokingham Clinic. All the nurses were very kind especially the one who gave me the pre-op medication. She was so reassuring. The consultant surgeon was also extremely skilled and compassionately polite. Kind regards Dr Mohammad Khan-Bangash

   almost 7 months ago

1. Rob Bailey ★★★★★

   I had my appointment at 8am yesterday for cataract surgery. I can't say enough about spamedica, they were very professional in every way from the lady who booked me im and through all departments before surgery and in surgery. Special thank you to the surgeon she made me feel so at ease by talking me through everything she was doing and singing along to the background music. Again thank you everyone at spamedica Wokingham.

   1 year ago
2. Nadeem Odesmyth ★☆☆☆☆

   I was referred by HealthHarmonie for cataract surgery and offered appointment on 13th August which I had to reschedule for 28th August for personal reasons. Called SpaMedica in the morning of 27th to confirm appointmnent. Later in the afternoon got a call from them to say that the referral was wrong and they needed to cancel appointment. It took them more than 2 weeks to realise this! Atrocious service. If they can't review the referrals properly and need to cancel the appointments a day before how do they manage the surgeries? As an exGP I am appaled at the unprofessional manner in the way my referral has been dealt with.

   1 year ago
3. Ezaz Janjua ★★★★★

   God bless them. Staff and DOCTOR'S was very helpful , friendly and supportive all the time.

   almost 2 years ago

1. Geoff SHILLAM ★★★★★

   Attended an appointment for laser treatment assessment today 30 March 2022. The external appearance in an industrial estate belied the interior which is impressive, plenty of space and well-equipped. From the ground floor reception, the attention of staff was impeccable - I am 92 and was helped every step of the way, shown to the lift and told where to go. Jackie was splendid on the vision check and could not fault the Optometrist Consultant, Ebiye Beedle who made a thorough examination and explained each step and conclusion in easy language. A thoroughly enjoyable experience. Highly recommended.

   almost 3 years ago
2. Ann Beard ★★★★★

   My husband had his cataract operation here yesterday. He said it was clean and very covid secure. He also said that the staff were lovely. His procedure was behind because of a computer problem in the morning putting all the operations late. No ones fault, these things happen. I stayed in the car for the 3 hours he was gone, went prepared with book and sandwiches and a blanket. Upon my husband leaving the receptionist asked my husband if I would like to use the toilet before we departed, which I gladly took up. Cant fault them. Would recommend.

   almost 4 years ago
3. Mary Bennett ★★☆☆☆

   I have only as yet come for my assessment but have several concerns. First many older people are driven by other older people who then are not allowed in and have to wait in their cars in a carpark on an industrial estate for three hours or longer with no toilets or refreshment facilities. There is no warning about this and clearly some people in the car park were having difficulties because of this . I think this is something you should provide and this would be provided in other NHS establishments. Additionally when asked about pre op sedation i was told by the nurse that I had to organise this with my own GP and had to take it 45 mins before re the op . Your information implies that any sedation would be organised on site. A friend who has just had her operation with you was not told anything about sedation beforehand but asked on the day and was told if she wanted it her operation would be delayed by 45 mins. It would be helpful if your guidance about sedation was clear and upfront. The same nurse also told me i need to self isolate for 10 days before the procedure. When i asked about fixing a date i was told it had to be within the next 2 weeks so in reality i was only offered a 4 day window because of the need to self isolate first. I couldn't take this up because of existing commitments and i am sure many people would be in the same position. I would be helpful for all patients to be able to book further ahead. I would like to say however that all the staff who did my assessment could not have been more helpful and professional.

   almost 4 years ago

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