Have been registered with Skene medical group since 1982. Have had excellent treatment and support throughout the years from all staff, so much appreciated
I’ve been with the practice for over 30 years and have always been seen promptly by helpful and friendly staff. You might have to try a few times to get through if you call during busy times but that’s to be expected. No complaints at all
I have never been able to get through on the phone it’s a joke they don’t have a hold line and just a busy tone? Tried for a day straight multiple times absolute joke
Never had any problems. Yes its busy and you usually have to try numerous times to get through but this is normal!! Working in health care myself its sad to see reviews slating a practice because the phone lines are busy. They are busy because other patients are on the line being helped by the staff. It's not a limitless service. Keep up the good work.... GP land is tough just now and your doing a great job with the resources that you have and many of your patients appreciate that.
I am so very lucky in dealing with Dr Stone Just the best to communicate with when you get her on the phone. She is just so intelligent and discusses all so sensibly. As the diabetic doctor in the practice she has the highest of credentials.
Doctors and nurses generally are good, but the amount of times you phone and cannot get through is ridiculous and must cause a lot of elderly and vulnerable people a lot of stress. Then when you do get through you get interrogated about why you called and if you're not able to get treated as a duty patient, good luck getting an appointment any time soon. Some staff are friendly and others really defensive and rude.
Doctors and nurses generally are good, but the amount of times you phone and cannot get through is ridiculous and must cause a lot of elderly and vulnerable people a lot of stress. Then when you do get through you get interrogated about why you called and if you're not able to get treated as a duty patient, good luck getting an appointment any time soon. Some staff are friendly and others really defensive and rude.
Been registered here since 1998. Never had a problem with the reception staff, particularly over the last 5 years. Have had more need to consult a GP over the past 5 years, been able to get emergency appointments or same-day telephone call-back when needed without problem. Can now make appointments and order repeat prescriptions online - which i find excellent. I was only ever less than happy with service from one particular GP who is no longer at the practice.
Skene Medical Group is located at Skene Healthcare Centre, Arnhall Business Park, 12a Discovery Dr, Westhill AB32 6FG, UK
You can contact Skene Medical Group at +44 1224 849400
You can find directions to Skene Medical Group by following this map link