Rude staff, unhelpful and condescending. Don’t bother stopping here, carry on to Hatton where there is a much friendlier chemist.
Offhand and unhelpful staff. Bizarre.
I'm amazed that this pharmacy gets a rating as 'High' as 2.8 stars! I went there a couple of weeks ago feeling a little anxious because of the aggressive and hostile attitude that was the norm during Covid. The shop was being refurbished but there was still a counter. I was immediately hustled out. No sign about waiting at the door just one saying 'We won't serve anyone with a dog that went on to say what a great customer service they provide!! Awful place! Not the first time I've experienced this sort of thing here. If there was any choice I wouldn't go anywhere near this establishment!
Was told by staff could not have my medication monthly because they don't do it could not have been more unhelpful unless the place was shut
The extremely rude female pharmacist refused to let me buy a medication that I had bought before from them on their advice, apparently not licensed? Sold in error last time? It has previously been prescribed both by my wife’s GP and Consultant Ophthalmologist. So my disabled wife is still suffering, care in the community I don’t think so! Obviously from other reviewers this isn’t a one off incident! Very disappointing when you try to support local businesses
Horrible staff incompetent ladies always rude huffing and puffing.
Needed to buy 75mg Aspirin, Aspirin was prescribed by my doctor and not wanting to pay prescription costs, I buy my aspirin over the counter, I have done this in many chemists without any problems. The woman in the shop informed me that it was against the licence to sell me aspirin without a prescription. I left and went to a different pharmacy (not D&S), they gave me the usual advice regarding Aspirin and then sold me the Aspirin. I have worked in the Pharma industry for nearly 30yrs, I know Aspirin is not a POM medicine and can be sold over the counter by a qualified pharmacist or under supervision of a qualified pharmacist. Perhaps more training is required in this shop. I will not use this pharmacy again, I will go to pharmacy that know their trade.
Excellent staff. Always on hand to give help and advice on medical issues and very approachable even when busy.
Dean & Smedley ltd is located at 16 High St, Tutbury, Burton-on-Trent DE13 9LP, UK
You can contact Dean & Smedley ltd at +44 1283 812218
You can find directions to Dean & Smedley ltd by following this map link