Lee Longlands Abingdon

Reviews

1. Amadeu Guimarães Jr ★☆☆☆☆

   Over 90 Days of Waiting – Absolutely Disgraceful! I cannot stress this enough—DO NOT BUY FROM LEE LONGLANDS! My experience with this company has been beyond frustrating, and I feel completely let down by their shocking customer service. I purchased a mattress from them, only to find out it was faulty. Naturally, I expected a quick and reasonable exchange process. Instead, I have been stuck in a never-ending nightmare, waiting for over 90 DAYS (three months!) for a simple replacement. During this time, I have been forced to sleep on a damaged mattress, which has caused me severe back pain and discomfort. Despite my repeated calls and emails, their customer service has been absolutely useless—slow, unresponsive, and completely lacking in urgency. They make excuse after excuse, yet NOTHING gets resolved. For a company that claims to sell high-quality furniture, their after-sales support is an utter disgrace. The moment they have your money, they couldn’t care less about actually delivering the service they promise. 90+ days to exchange a mattress is completely unacceptable. No customer should have to suffer like this. If you’re thinking about buying from them, DON’T. Save yourself the stress, frustration, and back pain. Lee Longlands has shown me that they do not care about their customers—only their sales. Avoid this company at all costs!

   1 year ago
2. David Greenaway ★☆☆☆☆

   Dont use them, terrible customer services. We bought sofa here with a defect in summer 2023. Still not resolved 2025. All they need to do is replace some cushions and they keep letting us down with excuses. Waste of time using this company i am having to write to their trading association to get them to do anything. DONT BUY FROM THEM , YOU WILL REGRET IT !

   1 year ago
3. Wendy Gooding ★★★★★

   Very happy with our beautiful new sofas from Lee Longlands. From choosing what we wanted to delivery was eight weeks and customer service was great with constant contact with us. The two lads that delivered the sofas,Charlie and Adam were absolutely brilliant, even to the point of removing their shoes every time they walked in from outside even though I had said not to worry, they were very helpful with setting up the sofas and removed all the packing, very polite and professional.

   almost 2 years ago

1. Natalia K ★★★★★

   We recently had an exceptional customer experience at this store! Julia, who assisted us, went above and beyond to understand our needs and recommended the perfect kitchen table with two benches. The level of support and expertise she provided was outstanding. To top it off, Charlie and Frank flawlessly delivered our furniture, displaying the same high level of professionalism and helpfulness. The quality of the furniture and home decoration items in this place is truly remarkable. We are thoroughly impressed with the entire process and highly recommend this store for their outstanding customer service and top-notch products.

   almost 2 years ago
2. Helen Bailey ★☆☆☆☆

   Disgusted with this company. We purchased their Annabella sofa, after waiting ages for it, it was clear within a few weeks that there was a manufacturer fault with it as the legs were all different lengths. After 6 months we eventually got a replacement and this within a month started to sag even though the description says "Seats with no sag spring", by four months this sofa was unbearably uncomfortable. Even more so for me with Psoriatic arthritis and Fibromyalgia. We obviously knew from the previous sofa we'd had for 6 months that this wear wasn't usual. So after complaining we eventually got someone out who has said this wear is usual so they are refusing to help. How can a £3k sofa be sagging to the point of being able to feel the wood frame normal and within months. Especially as I said it didn't happen on the one before. Disgusting customer service and I will avoiding them like the plague and advise others to do the same.

   almost 3 years ago
3. Jeannette Watkins ★★★★★

   What an amazing salesman Simon Crossland and Ben and his colleague who was an amazing carpet fitter also Alan,Rich and Connor who delivered my settee and chairs very efficient and polite/ friendly and happy. Lee Longlands should be proud to have these type of people working for them.

   almost 3 years ago

1. Pat Jones ★☆☆☆☆

   Poor service. Worst furniture I have ever purchased. Quality is so poor. Please do not waste your money. Staff are only there for commission they just want a quick a sale.

   almost 3 years ago
2. sue Glover ★★☆☆☆

   Disappointed with visit, This store used to have a high quality standard reputation but evaluating products as we walked around versus the cost was very disappointing. We didn't purchase anything but needed a full bedroom range and lounge furniture. One member of staff was helpful advising us to follow a particular flow around the store, another asked a couple of times if we needed help...which we didn't. I wouldn't visit another Lee Longlands again.

   almost 3 years ago
3. Nigel Millward ★★★★★

   Bought a new Sofa and 2 chairs from Lee Longlands. Mark at Abingdon was very patient and over several visits narrowed down my requirements and eventually I settled on the Viceroy. I was kept informed throughout the order and delivery service and was really impressed that note was taken of my shift patterns, avoiding disturbed sleep. On the delivery day I was phoned at 8.30am (just before turning in after night shift), as agreed and advised delivery would be within a two hour of 1300-1500. Richard and Alan arrived at 1300 and were very polite and courteous. They showed me how the Sofa fitted together, how to operate it and ensured I was happy with everything. Great teamwork from everyone at Lee Longlands and a big thank you to all

   almost 4 years ago

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