Motum Insurance Services

Reviews

1. Liam McCarthy ★★★★★

   been with motum insurance just over a year never had a issue all ways spot on

   almost 4 months ago
2. Joel Sharpstone ★☆☆☆☆

   If you’re looking for an immoral, criminal and crooked insurance broker, Motum Insurance Services are the one for you. No doubt some nonsensical and pathetic response will come from Motum on here, but I implore you all to ignore it and stay away from them like the plague! I explored new insurance options and received a cheaper quote from Motum Insurance Services after they called me randomly as a 3rd party. After reluctantly paying a deposit (because that’s what the Account Executive wanted), they later informed me of an undeclared claim against us that I was unaware of. To avoid complications, I decided to stay with my current insurer and requested that Motum did not proceed and that the new policy was not to be incepted. In turn, I also requested that my deposit be refunded. Despite this, Motum threatened cancellation fees and ultimately, 12 days later, refused to refund my £605.15 deposit. They also allowed Aviva to proceed in starting the insurance when explicitly advised not to and charge an additional £548.78 as a monthly payment for a policy that should never have been live. Despite promises to resolve the issue, Motum has not refunded any of the payments. Despite numerous attempts to resolve this, Motum's staff were extremely unhelpful and insisted they could keep the money. The member of staff who I was transferred over to was presented as a Director of the business and quite successfully goaded me into losing my cool over the entire situation on the phone upon being advised that they will not be refunding me. He refused to answer whether the policy had incepted or not and stood by that it’s their money now and it will not be refunded, but I’m more than welcome to complain. Knowing how much the loss of £605.15 for absolutely nothing impacts things, I lost my temper and hung up the phone. I sought out Michael Norwood (Director) and subsequently put Motum Insurance Services on 7 working days notice to refund the money being illegally held by themselves, or I will proceed with legal action as well as providing honest reviews about their thievery and disgraceful business practices. Michael Norwood responded to my email advising that following FCA guidelines, Motum have up to 8 weeks to perform an investigation and respond with their decision. If I had become a customer of Motum and the policy had officially incepted then yes, of course, the policy would be protected via FCA guidelines and an investigation would be required. However, as stated above, I have NEVER become a customer of this firm and the policy was NEVER incepted. After taking advice from a contact of mine at the FCA as well as legal advice, it has been made clear that Motum have zero grounds to withhold the deposit money as the policy was never incepted and ultimately, I never became a customer of theirs. Legal proceedings will now be commencing against Motum Insurance Services and even though my warnings were fair and just, it’s quite clear that their desire to punish me for deciding not to become their customer seems to outweigh them doing the morally and legally correct thing and putting an end to this matter once and for all. I am now down a total of £1,153.93. I have never had such an abysmal, stressful and mentally draining experience with an insurance broker in my life and if I’m able to stop at least one person from going anywhere near them then I’ve done my job with this review!

   1 year ago
3. James MacPherson ★★★★★

   We run and Health Safety and Fire Consultancy and PI insirmace for our industry is complex. After being seriously let down by four different brokers both nationally and locally we stumbled across Motum and their ability to give us advice and get to know us before submitting applications meant that after 6 months of hell with the others Motum got us covered for PI in two weeks. Couldn't recommend them more!!

   1 year ago

1. Declan Wedlock ★☆☆☆☆

   AVOID. The customer service at Motum is terrible. Once your sales exec has your money and signature good luck getting a hold of them again! I’ve never experienced such poor organisation and management of my policy as I did with Motum, terrible experience.

   almost 2 years ago

FAQs