Mortgage Advice Bureau

Photos

Reviews

1. David Hammond ★☆☆☆☆

   Worst company to deal with as an ex employee, trying to get any response from head office is an absolute farce, they say they will return your calls ASAP, but never do, I call and they can not put you through to the person that is dealing with the enquiry, so overall, really bad service, and no way of getting any answers from them at this point in time, It has taken 3 weeks so far for any form of response and still none forthcoming, if this is the state of the admin for employees and ex employees, I hope it is better for paying clients....

   almost 3 years ago
2. Jessica Howell ★★★★★

   Excellent friendly but professional service for my remortgage provided by Luca and Karolina. Process effectively dealt with removing the stress and any queries dealt with quickly.

   almost 3 years ago
3. Jed Fentem ★★★★★

   We dealt with Pete and he was great throughout. Really helpful, offered loads of advice, we never felt rushed or ignored and he did a great job of sorting us our first mortgage

   more 6 years ago

1. Julie Joolzzz ★☆☆☆☆

   My first impressions were not good. When we arrived at the Pride Park office, the receptionist there was on a private call discussing a car accident and left us standing there for 5 minutes while she discussed her courtesy car, the circumstances of the crash, how it wasn't her fault, other party hadn't looked etc. I eventually sat down to wait! She then put her hand over the phone to ask if we needed help, to which we said we had an appointment. She told us we were in the wrong place and said: "you need to go over the road, over there" waving her hand in a general direction which really didn't help - very poor directions and I got the impression she just couldn't wait to get back to her private call. As a result, we spent a further 10 minutes finding the location of our appointment and two further calls. I was really tempted to go home at this point, but glad we stuck with it as the chap was very good and took us through all the options when we did eventually find him. Something to provide the correct office location would be helpful, and definitely some customer service training for the head office receptionist who gave a very unprofessional first impression.

   more 7 years ago
2. Ian Giles ★★★★★

   A great bunch of people - committed to delivering the highest standards of service to all customers. If your bank can't offer you the best mortgage in the market, I recommend you talk to Mortgage Advice Bureau who will search 1,000s of mortgages on your behalf.

   more 11 years ago

FAQs