Castle Vets

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Reviews

1. Dan Fryer ★☆☆☆☆

   I've been with castle vets for years with minor use which was fine, but recently I have had two significant issues. The first being a cruciate ligament operation which required a £7k op to fix. I had insurance so I thought I'd be fine, especially as this was my first claim in 9 years of insurance, but due to a comment hidden in the vets notes that hadn't been passed on to me, this was invalidated and no payout. Then I had an issue with a tooth abscess, I asked the vet to x-ray the mouth and address the abscess and they assured me that there was no way that the results of the tests and scans could be caused by the abscess and sent me off to an expensive animal hospital for a £3.5k CT scan. This told us that it was the abscess that was the root cause. The vets should be better informed or not make incorrect claims when such large sums of money are involved. Finally I sent the claim form through to them on the 14th November, chased on the 18th and finally got a reply on the 19th saying it would be sent to the insurance company on the 20th. It is now the 3rd December and they've still not sent it. Appalling Service! Update 8/12 - In response to the owners response, I'd advise that I have contacted the vets on that email address and asked to raise a formal complaint with a manager on the 3/12, as of today I am still waiting for this to happen...

   almost 2 months ago
2. Lucy Catchpole ★★★★★

   I have used Castle Vets for over 20 years. Everyone is lovely and kind and I always feel like they love my pets (nearly) as much as I do! It’s a bit out of the way from where I live now, but I still can’t bring myself to change. My dog might never forgive me!

   almost 5 months ago
3. julia potts ★★★★★

   Castle vets are truly excellent. I’ve been using them for the past 15 years looking after my cat and more recently my spaniel,and have found the care , support and treatment they provide really good.I also like the fact that they are supportive to both my pet and to us as the owner. A great team from reception to the nursing staff and vets. Always patient and professional. Would definitely recommend them.

   almost 5 months ago

1. Suzanne Kenton ★★★★★

   I’ve been using Castle vets for over 15yrs… It was Princess Posie’s 1st visit to castle vets in Farnham today… We met Rosie, the vet and team, along with 2 adorable kittens… Amazing service .. As always…All staff are happy and professional who clearly love their jobs …

   almost 7 months ago
2. Stacy Oliver ★★★★★

   I love taking my girls to Castle Vets, the staff are very attentive and give my girly dogs lots of attention. Both ladies have had surgeries through this practice and the aftercare is first-rate. The receptionist Judith is especially caring and gives my girls a big fuss everything she sees them. I can’t recommend high enough.

   almost 2 years ago
3. Dan Hayes ★★★★★

   There's a new Vet. Don't know her name but she is lovely!

   almost 3 years ago

1. Tracey Corney ★★★★★

   Just brillant, kind and amazing people. Made me feel like they really cared about me and my fur babies. Just awesome

   almost 3 years ago
2. Steve Broomhall ★★★★★

   Our cat developed diabetes and Castle Vets have been outstanding in their support. The vets are knowledgeable and patient and the reception staff are truly brilliant. Highly recommended.

   almost 3 years ago
3. Lauren Campbell ★☆☆☆☆

   Registered my bunnies at this vets and booked a whole day off to make the appointment. When I arrived the receptionist clearly didn’t have a clue what she was doing, had entered my name wrong, even though I clearly told her that she had it wrong on the phone too. Then had booked me in for a completely different appointment to the one I’d asked for. I’ll be re registering my animals somewhere else as this vets is a joke.

   almost 3 years ago

1. Lucy McGuire ★★★★★

   I've been with Castle vets for a year and a half now, I just wanted to say I cannot recommend them enough - absolutely lovely, kind and caring staff throughout, always given my dog fantastic care. I recently just had him neutered and they have given us such fantastic service, the vet called me before the op to put my mind at ease and to make sure that it was the right time for him to be done, op all went well and they have been giving us such great post op service. Advice over the phone and follow up check ups. Thank you for everything!

   almost 4 years ago

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