Hays Travel Nantwich

Reviews

1. Christine Douglas ★☆☆☆☆

   Very poor customer service. I went into the office at Nantwich to book a a 5cday European city break in 8 weeks tim I expected that the assistant would bring up done holidays on the computer with me. Instead he asked for the email address and said he would send some relevant breaks to me. 5 days later I have not received any correspondence. I will look elsewhere for a holiday.

   1 year ago
2. Karen Bradshaw ★★★★☆

   Very impressed with the thorough, efficient and friendly service offered by Sam who remembered my name when I walked in after 3 days. No chatting or waiting, his dealings are done as quickly as possible.

   1 year ago
3. Sonia Russell ★☆☆☆☆

   Went in here 4 days ago, the one statt member there said he couldn't get onto the Jet2 internet site but he would email details of suitable holidays. He didn't. Thinking he may have taken the email address down incorrectly we emailed the branch. Still no reply. We have now booked a holiday with another company.

   almost 2 years ago

1. Heather NL ★☆☆☆☆

   Appalling service from this branch. Ordered some foreign currency on Wednesday and told it would be in the next day. Then told it would not be for a week later, after we'd departed for holiday! Not a huge amount either. Useless!

   almost 2 years ago
2. Susan mulrey ★★★★☆

   Staff are so helpful and friendly. They take the stress out of booking from start to finish. If you ring with a problem or query they do their utmost to help. By far the best travel shop we have ever used.

   almost 3 years ago
3. James M ★☆☆☆☆

   waiting for over 20 minutes at the currency counter, it initially took 20 minutes to be recognised as waiting. apparently only one member of staff was able to process the currency exchange, who then still proceeded to take another 15 minutes acknowledge and serve us. i would of thought dropping things for 5 minutes (with the customers he was already with when we arrived) to sort a quick transaction would make sense in regards to customer service? but what do i know!

   almost 3 years ago

1. Ubju0 ★☆☆☆☆

   Currently still waiting for someone to sort out currency in Nantwich Hays! The experience so far has been horrendous we have been waiting 20 minutes, 1 out of the 2 staff in ON A SATURDAY is actually trained to do this, 2 other people have left a shop as they have waited so long. Does it not make sense to stop endless trawling for indecisive clients, for 5 minutes, to sort out currency customers, for 5 minutes, to prevent issues like this? Absolutely ridiculous.

   almost 3 years ago
2. darren fisher ★☆☆☆☆

   We recently called into branch and ordered Mexican pesos for our holiday. We were informed the currency would be ready to collect 2 days later, fine. What was not fine was they never turned up, I doubt they were even ordered. Now faced with extortionate rates at the airport or landing with sterling. Shoddy service, will never use again

   almost 4 years ago

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