I didnt have any work done but the 2 blokes had alook at my car n suggested where to go great customer service
Very friendly service from 1st phone call to arrange booking. Arrived for replacement met and talked through procedure. Had option to wait or have a walk around. Could not be more pleased with replacement windscreen and calibration. Would not hesitate to use Auto Windscreens again
Very friendly and helpful customer service team, have been really impressed with the service quality offered both on the phone as well as in person. The windscreen replacement was quick (took less than quoted 2h) and was delivered to the highest standard. Would highly recommend!
The whole process for replacing my cars, very, cracked windscreen, was smooth from beginning to end. The insurance company's dedicated "glass" Number put me straight through to Auto Windscreen and a convenient appointment was made. I dropped the car off on time. Did a bit of shopping and it was all done when I got back around an hour later. I was given clear "give it time to settle in" advice and left. My only bit of feedback is that I only got the appointment time, the day before the fitting. Luckily I had kept the day free to get it done but I can imagine that this causes some problems. Over all, very happy.
Excellent service by Auto Windscreens in Derby. They replaced the windscreen on my vehicle and have a warm waiting room. The chaps I dealt with were great and very friendly and gave great advice after the job was completed as well. Will definitely be using this centre again if I need my windscreen replacing again in the future!
Mistakes made by Autowindscreens, lots of time spent on the phone trying to fix and listening to how good their service is! After booking a home visit I had to drive to Derby for an allocated time thereby loosing time at work and missing other appointments which I have still yet not been able to reschedule. The screen technician was 45 minutes late and it wasn't until I spoke to the technician who did a good job that anyone apologised for the shocking performance. An automated system that when it fails is a nightmare. A very friendly lady from complaints department called me back who offered an explanation for debacle and another apology. Just double check what you ask for and then it's in the lap of the gods! They won't go out of there way to help you and the branch will just blame the central office.
Disappointed with this place. On their advice I booked a windshield repair as it was smaller than the size they said they could sufficiently repair. They carried out the repair and although it might now be safe, it certainly doesn’t look any different to when the damage first occurred. I’m now looking at replacing the whole windshield anyway as the damage is clearly visible and significantly devalues the vehicle. I tried to contact them about this but their email address listed doesn’t even work.
Upselling and ingeniune advice All seemed well and good at the start but it was all sweet talk trying to get me to replace the whole windscreen even though a repair on the chip was more than suitable. Claiming it would fail an mot - something that he isn't qualified in suggesting and scaremongering into trying to up sell me The blatant up selling was confirmed by the assistant basically saying they make extra from commission on the work done hence trying to convince me I need something I didn't. Not very appreciative of this treatment and especially for someone who may fall for it.
Great service! I turned up without an appointment yesterday as my rear view mirror had fallen off. Wasn’t a problem & the fitting was cleaned up & reattached in no time. Popped back today to have the mirror put back in. Lovely, helpful staff & a really good price. Will definitely use again & would definitely recommend.
After booking the repair through the online booking system, which worked very well, we had some difficulty rearranging the booking. I had the car but my wife was the policyholder and according to the company rules, they can only speak to the policyholder... Some to'ing and fro'ing later we managed to rearrange the appointment to a convenient time. Glass replaced and no signs of an issue so far, 3 days after the work was done. Thanks guys!
Auto Windscreens is located at Trading Est, Unit 23 Stores Rd, Derby DE21 4BE, UK
You can contact Auto Windscreens at +44 800 999 5000
You can find directions to Auto Windscreens by following this map link