First Call Heating Ltd

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Reviews

1. Sergey Petrov ★☆☆☆☆

   UPDATE 2: The Court fully upheld our claim against First Call Heating and ordered them to pay us compensation for damaging our boiler and providing dangerous and substandard service. UPDATE : Gas Safe Register inspectors found the company was responsible for using a wrong spare part, deemed our boiler unsafe and ordered them to fix it. The attached document is the Gas Safe Inspection Report that confirms that First Call Heating was responsible for causing the issue and requests the company to fix it. This is a dishonest and unprofessional company in our opinion, based on our experience. We booked them for a comprehensive boiler service. The boiler was serviced by Alex. At the end of the service we tried to switch on the boiler and the boiler didn't work. It stopped working after the service and before that it worked fine. We called the company. They promised that an engineer would come the same day. Nobody turned up. Next day the same engineer came with no apology and try to "fix" it. He removed several parts of the boiler, then removed our staff from the kitchen cupboard without asking and telling us in order to access a condensate pipe. Then he tried to assemble the boiler and couldn't put back the fan and the gas valve so he tried to push them with force and hammer them in as a result he bent the bottom wall of the boiler that should be air tight. Nothing helped, and then he decided to check the gas pressure and told us that it was very high that prevented boiler to start up. Surely, is this should have been the first thing he should have checked so that he wouldn't need to spend so much time "investigating" it. The engineer managed to assemble the boiler, and he managed to start it but the boiler started pouring water because he forgot to connect the condensate pipe. Then this issue was solved eventually and the boiler started working again and we noticed that the boiler's fan started making rattling noise. We contacted a different Glow Worm engineer. He said that the engineer who serviced the boiler broke all possible rules - safety and manufacturers servicing rules. He incorrectly removed the fan and the gas valve. Then he simply damaged the fan when he tried to force it in and hammer it in as he couldn't fit. We were told that the engineer did not make a number of measurements however he put them on the paperwork as if he did. He simply made up the numbers. We were quite upset by this and emailed the owner of the company, James, and explained to him what happened and asked him to put things right. We understand that things can go wrong sometimes and gave them a chance to put things right. He did not respond at all, and he did not return our calls either. The owner eventually responded: "I find your emails insulting to ourselves. After 31 years working in the community, you not only suggest how to are supposed to service boilers, you then try to claim we have damaged it. You futher suggest we make false claims on our paperwork over your boiler performance. I have nothing further to say You have been removed for our database, and we will no longer work for you." (Original syntax and grammar of the quote is preserved) This response explains everything about this company. I noticed that there are a number of one star reviews here that the owner always refuted and did not accept any mistakes. That is our story.

   almost 2 months ago
2. Joey Smith ★★★★★

   Can't thank James from First Call heating enough. Boiler was playing up and we have a "Boiler care plan". So called the office expecting a bit of a wait, only to be expected this time of the year. But just by luck James was going to be in my street that day and said he could take a look. James quickly diagnosed a leaking part and replaced the part with a minimum of fuss, and got us back working again. Can't recommend them enough, we've had a care plan for a while now and they've never let us down. Would highly recommend.

   almost 2 months ago
3. Barry Jeffs ★★★★★

   We were recommended first call for our boiler installation. The team from start to finish were fantastic. We had Lee the gas engineer installing the boiler. He made excellent job and could not do enough for us. We can not praise him enough We would highly recommend first call 100%.

   almost 4 months ago

1. Kate B ★★★★★

   Absolutely excellent service again from First Call. We were greeted by a water leak from our boiler this morning (Saturday). Called the emergency mobile number, and within minutes, James was on his way to mend it. He explained the fault and cause fully and replaced the worn part. We are so grateful we have a service plan with First Call - it's a big comfort to know we can chat with them when we need them without having to face an unexpected bill. We've been First Call customers for over 20 years and completely recommend James and his team.

   almost 5 months ago
2. Matthew Conlon ★★★★★

   Emergency gas repair required following damage to boiler external flu by third party. Already a customer for boiler installation and annual service, First Call responded immediately to my phone call and replacement part fitted witihin the hour. Full marks to Dani and James for their rapid response. Have full confidence in this company. Many thanks.

   almost 7 months ago
3. Jerry Jones ★★★★★

   I first used First Call Heating in 2006 for a major boiler upgrade. Their quote was reasonable & the work carried out in a tidy & timely manner. Since then the system has been on a monthly service & repair contract for a very small monthly outlay. I had the boiler renewed again in January this year, again with the same efficiency & tidiness. I would be very happy to recommend First Call Heating to anyone wanting a system upgrade.

   almost 3 years ago

1. Robert Campbell ★★★★★

   Been with First Call for many years over two homes. In terms of responsiveness professionalism and value for money they are second to none. Moved into a home where the central heating was a nightmare . Following some sound advice they sorted the whole thing out and brought the system up to modern standards. Highly recommended!

   almost 3 years ago
2. Susan Fern ★★★★★

   Needed my boiler changed over as per my annual service by First Call. Have used them for servicing for many years, they are a local run family business and I would highly recommend them to everyone. Brilliant service, skilled engineers who are cheerful and hard working. Boiler installed in one day with minimum disruption to my home. Excellent job First Call, thank you.

   almost 3 years ago
3. John & Judith Chamberlain ★★★★★

   Excellent company all round - cannot fault them. Professional, knowledgeable, efficient, hard working and courteous. We had a new boiler fitted, along with a new pump and valve. Everything was done well, with little mess, and all finished in a day. Anything on which we had a choice, eg boiler position, pipe routing etc, was clearly explained to us so that we could choose what suited us best. If we could give them more than five stars we would. Many thanks to James and his team, especially Callum.

   almost 3 years ago

1. Stephanie Taylor ★★★★★

   We have recently moved to our bungalow and needed modifications done to the heating system, First Call were excellent, sorted all of our issues out and the engineers who did the work for us were first class. We shall be taking up a heating care plan with them because I feel the job will be done properly when it comes to servicing our system.

   almost 3 years ago

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