Winchesters Lettings Aberdeen

Reviews

1. Ellie Doherty ★★★★★

   Couldn’t recommend more. We have only had a positive experience in our tenancy with Winchester’s. They have promptly responded to all maintenance issues and resolved them within the best of their ability. Everyone we have dealt with has been so friendly and helpful- from viewing agents to the property managers. We had an emergency situation tonight with the heavy rain and it was resolved within an hour! Best letting company we have had as tenants!!

   almost 10 months ago
2. Karolina Mya ★★★★★

   I have been renting a property through Winchesters for a few months now and have nothing but good things to say about the team. Whenever I’ve needed to get in touch with the company, I’ve always received a prompt and helpful response. I’ve mainly dealt with Kerryn, who has been fantastic throughout the entire process of arranging the tenancy. The whole experience was smooth and straightforward, especially compared to other tenancy companies I’ve dealt with in Aberdeen. I haven’t had to request any repairs or maintenance yet, but based on my experience so far, I’m confident this would be handled just as efficiently.

   almost 11 months ago
3. Gergely Tompa ★★★★★

   I lived for five years one of their flat as a tenant. I never had an issue with them just have positive experience over the years. Communication was always quick and polite. I felt they are like a family run business as all the agents were really kind and direct all the time. If I had any need or quiry was always solved quickly. Gareth the owner is a nice person too and lot of time he answered to my emails or solved my problems. Highly recommended company.

   1 year ago

1. Jessica Highfield ★☆☆☆☆

   I cannot urge you to stay away from this letting company enough. As it appears in a lot of the comments, this company take on older properties with damp issues they are not equipped to fix. Being young and naive I stupidly rented through Winchester’s having not read their reviews and if I would have saw their reviews first hand I would have ran a mile. They are nothing but accurate depictions of what we experienced for the longest year of my life in our property. We were subject to multiple areas of damp and leaks that started to take a toll on not only my health but also my flatmates. A lot of the damp was down to a leak outside that they blamed on the upstairs neighbours not paying for. Nothing was done to resolve the issue within the year we lived there and I cannot imagine it has even been resolved now. Magically, all my health issues I was experiencing have disappeared now I’ve moved into a high quality property rented via a different letting agency. We were also left without heating in the middle of winter for 3 days, it was so cold in the flat you could see our breath and the humidity catchers in my wardrobe actually froze! our boiler would regularly break down due to its age and it would take forever to get anyone to come out and take it seriously. I had to get my step dad to phone on my behalf on many occasions as it felt like they didn’t take the issues seriously because we were young. Avoid avoid avoid.

   1 year ago
2. Louison Keppenne ★☆☆☆☆

   I wish I could give them 0 stars. Throughout my 3 years with Winchesters I have only had negative service. Ignoring emails, blaming us for mould, leaks and roof problems when the property does not meet the standard of living. These issues were raised 7 months before my move out date, and the house was still in the same state when my tenancy ended. Charged us almost our whole deposit for problems they had not attended to, and blamed us for issues in the house before we even moved in. Thankfully we were able to dispute this with Safe Deposits Scotland and claim our entire deposit back. Do not trust this agency!! Verity is the worst and should be fired. She will scam and lie to you. I’m sorry for Chris, the owner of this agency, because he seems to be the only one with some common sense.

   1 year ago
3. billy saunderson ★☆☆☆☆

   This letting agency is absolutely horrible. All they care about is money, they couldn’t care less about their tenants. The properties they are letting out are of a low standard with many maintenance problems. If there was an option to give less stars, I would.

   almost 3 years ago

1. Katie Reid ★☆☆☆☆

   Don’t waste your time! My flatmate and I were two young professionals, who weren’t taken seriously by this selfish, money hungry agency at all. We took great care of the dump of a flat, that Winchester lettings deemed acceptable to put on the market in the first place. They couldn’t care less about their tenants wellbeing, as long as the rent is paid in! And they have obviously taken on too much work, resulting in shocking customer service and lack of communication. We allowed their staff into our home using a spare key if we were at work, however on many occasions they would never tell us whether anybody had even entered the flat and fixed any of the issues, or their findings. Some problems, some of which took us months to resolve, or were point blank ignored! Are : An ANT INVESTATION which pest control deemed problematic because of an opening to outside, but nothing was ever done about it and it was then ignored until winter time when the ants went away. Black mould in every corner of the main bedroom, so after months of fighting to have this seen to as I suffer from respiratory issues they sent out their own “specialist” who told us that heating and ventilation wasn’t the problem and that it was with the fan in the en-suite, but when challenged on this they said the opposite. They never fixed these issues but instead sent a copy and pasted info sheet on what condensation is, that told us to have our heating on from October until March - in this cost of living crisis??? Not to mention a broken boiler, a leaking shower resulting in damage to the whole bathroom, leaking toilet, countless cupboards breaking, washing machine being jammed. Such a stressful experience with a truly horrible agency.

   almost 3 years ago
2. Ranishka Senadhipathy ★★★★★

   I had a positive experience working with Winchesters as a tenant, and would recommend their services. I found other letting agents in my area to be tiresome and unresponsive. The Winchesters (website and the agents) were responsive and helpful at every stage of the process. Special thanks to Kerryn, and Chris (who coordinated some maintenance when our boiler malfunctioned- sorted it out ASAP).

   almost 3 years ago
3. Mark Thouless ★★★★★

   Winchesters have been our agents for years and we can’t recommend them highly enough. Their service is first class where over and above comes as standard. In the rare occasion that an issue does crop up, they take care of it with such efficiency, quality, care and attention it’s like the issue never even existed. If you the owner of a rental property, or are thinking of becoming one, for an exceptional, stress free service with peace of mind contact Winchesters.

   almost 4 years ago

1. Alanah Campbell ★☆☆☆☆

   As a tenant of one of their properties for around 8 weeks we had no complaints with the house itself. We did log a maintenance call regarding the boiler losing pressure resulting in the heating not working which wasn’t actioned, however we weren’t too bothered by this as we were able to work around this. The service however was absolutely diabolical from the second we transferred the deposit. We had to call them to make sure they had received it, it seemed the second they received our money they weren’t interested in replying to emails or calls. We then gave notice we were moving out and received a cold email with a list of things we had to do prior to moving out, seemed very impersonal. We also signed up to use their better billing system which at the time seemed like a great, easy idea of keeping on top of bills. How wrong were we. We phoned the day we moved out and we were told to cancel the direct debit to better billing and to send them (Winchester Lettings) the metre readings and that they would deal with everything at their end as we had nothing else to pay. We then received a £500+ council tax bill, which we thought was covered in the monthly payments to better billing (it was in the package we selected) We contacted Winchester Lettings to ask for help and to look into this as we were keen to sort this as soon as possible. Winchester advised they weren’t able to help at all and offered no advice other than to ‘sort it between better billing and ourselves’ - this was a service they advised us to use so it was frustrating they weren’t able to help us resolve this. Emails are replied to days/ weeks later if they bother to reply at all. We also had to chase for our deposit back as they hadn’t initiated this despite us being moved out almost a month. Terrible customer service from the beginning which would put me off ever renting from them again.

   almost 4 years ago

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