VWFS Financial Service in Milton Keynes, Blakelands

Reviews

1. Elena Iživkić ★☆☆☆☆

   Terrible service!!!!! After getting my car on finance in Ashford Audi branch- I was told to get 2 service and 2 MOTs, key insurance, roadside assistance etc - which is all in our contract and I have all the proof. But VW finance is saying we haven’t got it and are making us pay for something we bought already. Customer service is beyond terrible and not willing to help. Do not finance your can with them!!!! And for VW finance - my policy number is 915663844 and my reg is GD68KPV so anyone reading this and not doing anything - it’s just proves you are scammers!!!!

   almost 9 months ago
2. Karlo Martincevic ★☆☆☆☆

   Would not recommend having anything with this company as they are clearly only good at frauds. Have a car with service plan that I can't use because of human error how tjey say as someone didn't activate it on start. Even though i tried sorting it out through customer service they are just lying that they are trying to help you but at the end they said you can purchase new service plan as this has been used, when it didn't even started. Will have to take legal actions against them as this very dissapointing and affecting my personal life.

   almost 10 months ago
3. John McIntyre ★☆☆☆☆

   Massively unhelpful. Four phonecalls, numerous emails and still no resolution. Lazy employees who's only ambition is to end the phonecall. For context, all I need them to do is confirm the car is electric to receive a parking permit.

   1 year ago

1. Raksha Kotecha ★☆☆☆☆

   This company has no compassion. I reported that my husband passed away 7 weeks ago due to huge financial losses in his company and they are still asking for £35,000 on top of returning the vehicle due to early termination of the hire purchase agreement. They have still not picked up the car despite several emails and phone calls. I would avoid signing any hire purchase agreements with them. There is no one single point of contact in the bereavement team.

   almost 3 years ago
2. Adam Blatchford ★☆☆☆☆

   Awful communication and flawed database systems. I received a brand new lease Cupra from VW financial services that has a manufacturing fault. Upon contacting them they could not find the car in their database and suggested it wasn't their lease vehicle, despite it having their name in the paperwork! Eventually after multiple calls, I was told the car wasn't 'registered on our system yet', despite me being in possession of the car for 3 days. As they suggested I phoned a few days late requesting my nearest dealership to look at the vehicle. They told me my request would be passed to the booking team. After three days of no communication I called them again, I was told the dealership had not responded to "service request on the system". Had they bothered to call the dealership? No. They suggested to leave it for another day for the dealer to respond. After a further 3 days of hearing nothing I booked the car directly with the dealership myself with no-issue at all. Two days later I get a message from VWFS saying the local dealership hasn't replied and they have booked my vehicle into a dealership an hour away, despite my specific request for only the dealership 15 miles away. Just completed ignored what I'd asked them. I have never dealt with a company that has such terrible customer services.

   almost 3 years ago
3. T ★☆☆☆☆

   Unprofessional and dishonest

   almost 3 years ago

1. David Lowe ★☆☆☆☆

   I signed up for a 12 month service agreement 18 months ago. I am still being charged and cannot get them to stop.

   almost 5 years ago
2. nealster1972 ★☆☆☆☆

   About as useful as chocolate fireguard and as responsive as the corpse of a dead person.

   almost 5 years ago

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