I 100% recommend Charlotte! She carefully measured and fitted all of my children’s shoes with such patience, kindness, and understanding. Her expertise and knowledge about footwear are truly impressive, and she made the whole experience stress-free and enjoyable. We’ll definitely be coming back — thank you, Charlotte, for your wonderful service!
I just had such a wonderful experience with Charlotte and Annie at the Alton, Hampshire store. They were so helpful in finding me shoes for my toddler within our budget and were clearly very knowledgeable on what they could offer. Thanks so much!
Visited here after ordering school shoes for my son at another Clarks but the wrong size was decided on so I needed to return them as the size was too small. Charlotte the manager was so extremely helpful and was so knowledgeable as my son is difficult to size due to his wide feet, he needed a bigger size with insoles - something only a more experienced staff member would know, which Charlotte helped us with. Would definitely really visiting this store if you want to be confident of good customer service!
I have recently visited Clarks shoe shop in Alton on two occasions. On both of my visits I was looked after by Charlotte who is very nice helpful and patient with an indecisive purchaser. Although I live in Guildford I will travel to Alton the next time I need new shoes due to the great service I received.
Visited with my 3 year old yesterday for some shoes. The lady who served us (I’m so sorry I can’t remember her name, but I know she wasn’t the manager of that helps and was the only one on the shop floor) was absolutely brilliant. She was great with my little one and I really felt like she took the time needed and delivered a fantastic service. It’s certainly not easy with 3 year olds and she made the whole experience a really great one. We will return.
Not sure if he's still there but been in a number of times over the last couple of years and the chap who helped us (Ben) has always been great. Super good at dealing with the kids and was very helpful when we had some issues with a particular pair of shoes. Nice to have a Clarks in Alton, even if it's not the biggest of stores.
UPDATED POST- my previous good review was soon disappointed returns to this store. Now run by 'children' who have no idea what they're doing, can't answer simple questions and can't measure kids feet. They are far too busy flirting with eachother or having a chat about the weekend ahead. Shame as the guy before was fantastic! Haven't seen him again. Must have been taken by another company for his great customer service skills. Shame as I like the shoes. Alton Clarks- sort it out please, let it be run by trained adults! I came in to have my toddlers feet measured on Tuesday 22nd around lunch time. Unfortunately I didn't get the name of the lovely man serving us. He was great! My toddler usually hates having his feet measured, as everywhere we've been (including other Clarks stores) the assistant never seems to like children or have any idea of how to measure a small child for shoes. The service we usually receive is them gripping my son's ankle and forcing his foot in to measure, all the while telling me to hold him still! After many many arguments, bad reviews and a son with anxiety to having his feet measured I can now say I've found the place to go and the person to see! The lovely man welcomed us in, saying hello to my son (more importantly) and his whole overall service was kind, calm and focused on his customer (a toddler) was so pleased. My son actually sat still and let him measure his feet! Thank you! I hope from the date and time the management can work out who the assistant was and thank him for me!
Tim was incredibly helpful and found me exactly what I needed. Can’t rate him highly enough! Highly recommend!
This lovely local Clarks store has the best service and an impressive collection of shoes for men, women and kids. Always a good bargain to be found during the sale season. Staff are friendly and attentive.
A young man (Ben I think he was called) was lovely, polite and very good with my three children. It made the whole experience great, it was not stressful at all. They had exactly what I needed and the children were happy with their shoes. Thank you.
Clarks is located at 48 High St, Alton GU34 1BD, UK
You can contact Clarks at +44 1420 83480
You can find directions to Clarks by following this map link
40/42 Palmerston Rd, Southsea, Portsmouth, Southsea PO5 3QH, UK
2, 2, Solent Retail Park, Solent Rd, Havant PO9 1ND, UK
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63 Union St, Ryde PO33 2LG, UK
2 Marmion Rd, Southsea, Portsmouth, Southsea PO5 2BA, UK
8 Palmerston Rd, Southsea, Portsmouth, Southsea PO5 3QH, UK