Erinvale Cattery

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Reviews

1. Stuart Souter ★★★★★

   Left our 2 cats here for 10 days in September 2025. Was a little concerned by some of the reviews on Google. Delighted to say that there were no issues whatsoever. Both cats seem totally fine and the people we dealt with were very pleasant and professional. The cattery looks great too.

   almost 6 months ago
2. Katie Westacott ★☆☆☆☆

   My wee cat stayed at this place last summer as a last resort when I couldn’t get the dates I needed at my preferred cattery. I’d never used this cattery before and I was left with a bad taste in my mouth after this experience. Even on the phone booking in, the rude customer service began. Lesley made rude comments about me leaving booking into an cattery to the last minute (I booked him in 2 months in advance - and yes, I should have booked him in sooner for summer time). The drop-off experience wasn’t great either. Admittedly, I read the drop off times for weekends incorrectly and brought him at 5pm. I was rudely greeted by Lesley’s husband with “what are you doing here?” Holding my cat carrier, I said, “Hi!” cheerily, and, “I’m dropping off my cat for his holidays!” He simply said, “No you’re not,” and started walking away. Confused, I enquired about his statement, and he said they don’t do drop offs at 5pm. I apologised for the mix-up multiple times and he went to get Lesley. I followed him to the entrance and when I went to step in, as any normal person would, he yelled at me to wait outside and shut the door in my face. When Lesley appeared, I was greeted with an icy demeanour. When I apologised again for the mix-up, I said, “mistakes happen,” and she said, “well, they shouldn’t.” She asked me a series of questions about my cat and I was made to feel inept at my knowledge and care of my cat with tuts and rolling of eyes. She asked me if my cat was an outdoor cat and I said, “no.” She seemed annoyed and said she was putting him in an outdoor enclosure. I misunderstood and said, “I don’t want him mixing with other animals.” She rolled her eyes at me and said, “Well, obviously. It’s a cattery.” She also made disparaging remarks about the length of time I had my cat booked in for (5 weeks), making me feel guilty for going away. I’m Canadian and visit my family in the summer holidays. I already felt badly for leaving my cat and I cried when I got in the car and drove away. When I went to pick up my cat, Lesley wasn’t around and I dealt with her husband. I was relieved to not have to speak to her. Her husband wasn’t much better, to be honest. When I got to my car and was about to drive away, she ran up with a fake smile plastered on her face and said she hoped to see me again. I was confused by her jovial attitude considering how I was treated at drop-off. Fast forward to this week. My cat stayed at his usual cattery and I picked him up yesterday and transferred the payment as usual. Unfortunately, in my tiredness from travel and jet lag, I sent the money to Lesley by accident. Cue my panic when I realised I had to get in touch with her to ask her to send the money back. When I called, I attempted to put on a light demeanour, I started with, “This is embarrassing…” and explained the issue and asked her to send the money back. Her response was a tight and clipped, “that IS embarrassing.” There was a pause and I was afraid she’d hung up on me. Then she asked me if I was the “girl with 2 cats,” and when I said, “No, I’m the woman with one cat,” she asked, “Are you sure?” Yes, I’m certain, thank you. I enquired again about her sending my money back, and she hesitated then said, “Is there a reason you didn’t send your cat here?” Not wanting to risk not getting the funds, I simply told her I had a usual cattery. So, if you read this, Lesley, this is my honest response to why I won’t be using your facility again, and it seems I’m not the only one who feels this way, sadly. Perhaps have a think about your customer service attitude and be a little nicer to your clientele to get repeat business.

   1 year ago
3. Natalie Jenneson ★☆☆☆☆

   Dropped my cats off for the first time prior to Christmas for a weeks stay. Initially felt reassured as the place looked lovely however this soon changed when being greeted by the owner Lesley in what I can only describe as the most disgusting manner I have encountered. I opened the unlocked door which clearly stated entrance and said hello to which Lesley shouted at me and demanded I closed the door. As you can imagine I was taken aback by this and as I was not closing it fast enough for Lesley she proceed to shout at me again and slam the door. When she eventually came out to deal with us she demanded that I stood right back past the step before she would have any dealing with me due to “covid measures” however there were no signs stipulating this, no info on their website nor was it passed over when booking over the phone. Lesley’s attitude only got worse when asking routine questions regarding the cats, rolling her eyes, sighing and tutting at my responses. When I left she would not take the cat carrier out of my hand and told me I had to put them on the ground (which was covered in ice) before she would pick them up. This woman has absolutely no respect for her customers and I would recommend going anywhere else. It does not leave you feeling reassured on how she cares for your animals after her lack of human decency.

   almost 3 years ago

1. Hannah Kelly ★☆☆☆☆

   When we pulled up at Erinvale Cattery, we were pleasantly surprised at how welcoming it looked, and I was initially relieved at the thought of leaving my cats there for a week, as I had never left them before. However, that is where the positive comments I can make about Erinvale stop. We approached the front door, at the allocated drop off time and noted the unlocked door with the giant entrance sign above it, so like any other person would, my partner opened the door and went to walk in and called hello. That’s when we were greeted by Lesley, and if I live my whole life never encountering her again it would be too soon. When I say she shouted at my partner to get back and close the door, I am not exaggerating. Needless to say my partner was a bit taken aback, and unfortunately wasn’t closing the door quick enough for pleasant Lesley’s liking, but do not worry reader, she promptly grabbed the door and said, rather loudly, “I said close the door”. So picture the two of us standing out there like total numpties not really sure what to do. A few minutes later Lesley opened the door a crack and announced we were to stand behind the step, a good few meters from the door. Obligingly we did, and I would like to say Lesley came out at this point and apologised for her manner. She did not. She told us at this point we should be observing Covid guidelines (bear in mind the covid guidelines ended over 6 months ago), however should she have wished us to observe said guidelines that is fine, but maybe a sign outside to warn new customers would not go a miss. Anyway, she then proceeded through her list of questions, and to say she rolled her eyes once at our responses would be an understatement. She sighed, rolled her eyes, huffed at us, insinuated on several occasions that we were not fit to look after our cats, made an issue regarding the medication our cat was on…the reception was frosty to say the least…and I am not talking about the snow that was around is. But it gets worse, dear readers, as soon as she found out one of our cats was not neutered (at the advice from the vet for an ongoing health condition, and something that was highlighted to a member of staff when we booked), well you’d have thought we told her we enjoy eating kittens for breakfast. To say she berated us would be polite. Once she had gone through he list of questions she looked at my partner and said “well put them down then, I know what I’m doing” and had us put our cats,who prefer a fabric carrier, on the cold, wet concrete ground. I want to point out by the way, she was observed to be handing cat carriers to other customers and even offered to help a customer to her car with her cats, but for some reason she could not take the carrier from my partners outstretched hand…due to covid, one rule for one and another for the rest, seems a bit strange to me. Also, she was more than happy for me to hand her cash, maybe you can’t catch Covid that way, who knows?! The whole experience from start to finish was horrendous and I strongly advise anyone that cares even a little about human decency and basic manners avoids this place like the plague.

   almost 3 years ago
2. Graeme Raitt ★★★★★

   Our cat Percy has got cattitide but it never seems to bother him going here. Highly recommend Lesley and her team.

   almost 3 years ago
3. paul gaunt ★☆☆☆☆

   Our holiday ended quickly when our cat was allowed to escape, staff left an enclosure door not fully closed. We returned straight away and it took us 8 days to find him in a nearby field thanks to the help of residents living in the area. Never again Owner is over confident in abilities to manage and predict cats' behaviour, allowed our cat to escape even though he was known to be nervous. Door of enclosure left unsecured, allowing him to escape. Would not recommend, especially if you cat is not extremely docile. Unfortunately can also be rude to and about customers, not always a pleasant experience, I wish we had listened to our instincts regarding this behaviour and not returned

   almost 3 years ago

1. TheNick Star ★★★★★

   On a personal note I cant imagine why anyone has left anything but a 5* review. I suppose you cant please everybody. However, I will do my best to review this objectively on behalf of my 2 Bengals! Location: In a beautiful part of the Aberdeenshire countryside, just far enough off the beaten track to be peaceful, but not so far as is difficult to find. Sat Nav took me straight to the door. Facilities : They look very modern, are exceptionally clean with ample space, and very well laid out. Each individual room has its own indoor and outdoor area, which faces the sun for feline basking. Both my girls enjoyed the comfort of a heated blanket overnight. Drop off: Staff welcomed me at the door and collected the carrier, filled out the paperwork of our details and any special requirements. They were polite, courteous and professional whilst giving a relaxed and friendly feeling. First impressions were, 'this is a place of Animal people'. Collection: Staff again welcomed me at the door. My 2 girls were given the run of the cattery as they were the only guests at the time and they were relaxed and content (even my smaller White Bengal who is confident but skittish). Both cats allowed Lesley to handle them perfectly happily (something they rarely do with others) both for a cuddle before they left, and to guide them into their carrier. Overall, I am extremely happy to have chosen Erinvale Cattery, and will continue to do so in the future. I would also recommend them and their services to any of my friends and family. Picture attached is my girls within 20 minutes of getting home. No worse for the experience. Thank you Lesley and team.

   almost 4 years ago
2. Theresa Scott ★★★★★

   Tried Erinvale for a month this Summer based on a recommendation from a friend. When we picked up our cat he looked so well and happy. It was obvious he had received lots of care and attention. When we returned home our neighbours commented on how well groomed he was and how bright he was looking. It’s a very impressive set up with cats truely at the heart of everything they do! Very well managed by the owner. Booked him in for a week in October.

   more 7 years ago

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