Dunelm

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Reviews

1. Sophie ★★★★★

   Lovely items in Dunelm this season. Couldnt resist some of the glasses for dining table. Lovely young lady at the till with dark hair and glasses (name begins with R, but I cant remember her name fully) was really polite. You could see the shop was very busy and some people were huffing at the long queue, however she was still smiling and greating everyone she served. A credit to the store. Asked if i would like my glasses wrapped in paper to protect them. I was going to just clatter them away with me, so this was thoughtful of her. Coming back for the christmas bedding next week, great christmas present ideas for the family.

   almost 3 months ago
2. Stewart Beech ★☆☆☆☆

   I placed an order for click and collect, the order confirmation stated the order would be ready within 2 hours so 3 hours later I turned up at the Hull store only to be told my order was not ready and to come back tomorrow. The items was supposedly in stock and the store was hardly busy so I asked kindly if someone could get my order now as I had spent 30 minutes in traffic. The lady on the counter spoke to another staff member and then told me my order will be ready in a few minutes. A few minutes later I was told one of the items from my order had been sold to another customer and I will be emailed as soon as another one arrives in to stock. I asked if I could take the other item and she said sorry you can’t collect until the order is complete. Feeling disappointed I said it’s fine sometimes these things happen and left the store. Only 5 minutes later I received an email stating one part of my order has been cancelled and a refund will be issued within a few working days. Then I received a separate email only a few minutes after stating the available item is ready for collection! So in my opinion the lady on the counter clearly had no idea and caused great inconvenience. It really should not be this complicated to place a click and collect order. I have purchased from Dunelm before in store with no issues but on this occasion it’s been a very disappointing experience and wasted my time :(

   almost 3 months ago
3. Ellie Star ★★★★☆

   Went in for some bedding that we'd seen online but found out that it was online ordering only, which the assistant kindly did for us. It is very easy to get carried away buying stuff in here as they always have good stuff. Not the cheapest of places but you get what you pay for.

   almost 4 months ago

1. Wayne the Brain ★★★☆☆

   Terrible! Couldn't find any staff, mum and I were lost in the bedding area looking for a Valence sheet which we couldn't find. We went to Boyes on Holderness Road and got everything we needed from there.

   almost 11 months ago
2. Local Heroes ★★★★★

   Not been here for a while but what a brilliant place to buy lots & lots of different home furnishings your greeted as you walk through the door & asked if your getting a click & collect order the assistant was very helpful in showing me where the items was that i had come to buy. The store was very clean & even the assistant on the checkout was very helpful as i payed for my items i asked where the restrooms was & said i could leave all my items with her till i'd used them. I must say the disabled toilet & baby changing room where excellent they where so clean & smelt so fresh gotta take my hat off to all the staff. They even have a little cafe so it wont be so long next time when i visit again.

   almost 2 years ago
3. Richie Sayers ★★★★☆

   Good shop, found lots of things for our new caravan. Prices are reasonable for the quality.

   almost 2 years ago

1. Amanda Cattle ★★★★★

   Fantastic store and very helpful staff members you can get everything you want for the home and pillows are a dream to lie on depends on your preference of your pillows your looking for.

   almost 3 years ago
2. Yvonne Myers ★★★★★

   Great customer service as usual/lovely lady who helped me chose draw curtains through to booking a slot for measuring to the lovely young man who sorted my small rug mat not forgetting the cafe staff would give 10 stars if i could

   almost 3 years ago
3. Capt John F. Holmes ★★★★☆

   After the recent renovations, certainly and inspirational place to shop now for all manner of home furnishings, trouble is trying to catch staff to assist and get directions. Also during both our visits, only one staff member on the tills so can be a wait to pay.

   almost 3 years ago

1. Ann Roberts ★★★★☆

   They've had new toilets fitted since my last visit, very posh! I went to choose & buy some cushion fabric, but they no longer provide choices from bolts of fabric by the metre. Made to measure only. Otherwise the shop seems as before. A wasted 40 mile trip, but now I know. Staff very helpful in any case.

   almost 3 years ago

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