The Co-operative Food

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Reviews

1. Ryan Coubrough ★★★★★

   Brian at the post office/co-op was spot on and very helpful. What was quality about this post office is that they accepted parcels from Evri, DPD and royal mail so it saved me driving around to lots of different locations. The post office is also open from 7am which is very unheard of. 5/5 - Top service.

   almost 10 months ago
2. Noname ★☆☆☆☆

   Staff member called Bonnie absolutely awful, no customer service training clearly. Incredibly miserable and treats you like idiot! Snaps at you for being confused at the post office not helpful at all - you just leave feeling awful. I wouldn’t leave a review as I too work in retail so I get it - but shes been there for years and I really don’t know how! her attitude is atrocious to customers and to her staff members!! I honestly am writing this for them as from my point of view they all look uncomfortable around her!! And you wonder why you’re short staffed !! Must be awful to work there as I’ve literally seen her berating staff on tills when they’ve asked a question!! Not just once multiple times! Bully behaviour !!! If I see her working I just want to leave as she makes me feel uncomfortable and I’m only in there for 10 minutes every now and again ! Poor staff

   1 year ago
3. Steven Reed ★☆☆☆☆

   If you don't mind waiting at the self service for 10mins then your okay, I was buying a can of monster and it needed authorisation they could hear it calling out and they left me, I know they were busy so I waited for 2-3 mins before asking and then he walked over looked me up and down no sorry and pressed it, the scanner then messed up and it asked me again for authorisation, I had to wait for 2-3 mins and I had to ask again but this time he really wasn't happy. It would have been alot quicker to just queue up and get served. Not very good service at all I wouldn't recommend this place 1 star.

   almost 2 years ago

1. hope rushworth ★☆☆☆☆

   The post office is never open! Today was my 4th attempt in the last week to return a parcel only to be told the post office is closed. (Around 5pm) Maybe you should remove the sign in the front door that says ‘the post office is open, when we’re open”. Don’t advertise what you aren’t providing. Train the staff to scan and post!

   almost 2 years ago
2. Sally Abbott ★☆☆☆☆

   Really rude staff, belittling customers who aren’t sure on the queuing system for the post office! There is a way to speak to people and this really isn’t it!

   almost 2 years ago
3. Liz Blake ★☆☆☆☆

   Although I was helped by a very thoughtful assistant previously who recommended that buying two pkts of quavers would work out cheaper than buying one which I did I was left waiting AGES for an assistant for the post office side. Unfortunately I couldn't wait - at the time the store was quiet. Returned to store again this morning with a cold response from your assistant who has worked there for a number of years who carried on filling a shelf with rolls and ignored to initially to serve me. She was aware I was standing by her. There was no one else waiting at the time. I'm aware I could have used one of the self service tills but I do not like using them. I had to speak before she turned round to serve. Maybe she needs re- training in customer service.

   almost 3 years ago

1. Karen ★★★★★

   Always well stocked. Lots of helpful friendly staff and a Post Office that is open as long as the shop is, which is really convenient. It mught be a little bit pricier than the big superstores but it's local and always has everything I need from specialist breads to the basic necessities.

   almost 4 years ago
2. bod howler ★★☆☆☆

   At the end of the day, customer service in this kind of store, isn't chatting away to the customers you know for ages, while the que develops. Slowest scanning rate ive witnessed anywhere, as a retail manager myself, i hate to say this, but this store is poor simply sue to the lack of convenience (pace of service), absolutely no ability to addapt in terms of urgency at busy trading periods, post office massively frustrating in terms of waiting (whatever the time of day). It is possible to smile and offer swift proficient service at the same time. Been using it for over a decade, and do so only because i live around the corner. ALWAYS frustrated when i have to shop here. Id love to train them how to do all of the above, why the heck doesnt the management team responsible for this store? But to keep this balanced, stock levels always strong, merchandising standards are good. It is clean, and date code management is superb. All should be expected though, focus on the weknesses and celebrate your strengths, strive to be better. Or continue with the horror show experience ive become accustomed to if thats how you roll. I wouldnt recommend this store to anyone unless they had to use it.

   almost 5 years ago

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