Poole Alcock Solicitors - Nantwich Legal Service in Nantwich

Reviews

1. Mai Naja ★☆☆☆☆

   I submitted a callback request regarding my legal standing in a divorce matter. Upon answering the call, I was greeted with, “What can I do for you?”—a tone and phrasing that felt abrupt and dismissive, especially given that I had already outlined the nature of my enquiry in the callback form. As I began to explain, I was immediately interrupted and told, “We don’t offer legal aid, you need to go to Citizens’ Advice Bureau.” I attempted to clarify that I was seeking private legal representation, not legal aid, but was again cut off with the same statement, repeated almost verbatim. This interaction felt not only unprofessional but also presumptive. The repeated insistence on directing me to legal aid services, without hearing the details of my case or my intentions, gave the impression of stereotyping—particularly troubling given that assumptions appeared to be made before any meaningful dialogue took place. I approached the firm in good faith, expecting a respectful and professional consultation. Instead, I was met with a lack of courtesy and a refusal to engage with the specifics of my situation. I believe every potential client deserves to be heard without prejudice or assumption, regardless of background or perceived circumstance. I hope they will take this feedback seriously and reflect on how initial client interactions are handled. First impressions matter, and in sensitive legal matters, empathy and professionalism are paramount.

   almost 7 months ago
2. Mers Wood ★★★★★

   I needed to find a solicitor for an employment matter. I was recommended Poole Alock by a friend. All the Poole Alcock staff were really friendly and professional, meeting my tight deadlines and offering clear and concise advice.

   almost 9 months ago
3. Rhys Bennett ★★★★★

   My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands! James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.

   almost 11 months ago

1. Paul Mason ★★★★★

   James Williams & his team at Poole Alcock has been responsible for the last three Property Sales/Purchases that I have made. On each occasion James has been extremely helpful, polite, Professional & knowledgeable and has made what could have been a very stressful experience, alot easier to deal with. I would definitely recommend James & his team to anybody who is considering a property sale or purchase in the future. Thank you James, Sophie & Lauren.

   1 year ago
2. Charlene Mullen ★★★★★

   I had absolutely incredible service from James Williams when purchasing my first property. James was on the ball from day one, and never took more than 5 minutes to respond to any of my contact. He gave clear and concise information every time. I can honestly say I purchased my first home without one moment of stress due to James and his team's brilliant service. The fixed fee was also very reassuring. I will definitely recommend James.

   1 year ago
3. Stacy Woodman ★★★★★

   The team did a great job helping me with an employment agreement. I found them easy to engage, extremely efficient and helpful, and completed work to a high standard, with good communication re costs and outcomes. Would highly recommend!

   almost 3 years ago

1. Stephen de la Cour ★★★★★

   I turned to Poole Alcock to assist in an employment matter requiring urgent attention and resolution. I found the process from start to finish to be highly professional. Everybody I spoke to understood my issue fully, and wanted to help, even if it was just to pass a message along. I instructed Jamie Riseley, Partner - Business Services, and found that he kept things straightforward, provided realistic and pragmatic guidance and set reasonable expectations. Legal terms were fully explained. For a difficult employment matter, I was made to feel supported which was greatly appreciated! The employment matter was resolved on time, and to my satisfaction. Many thanks!

   almost 3 years ago
2. Darren Crowder ★★★★★

   I filled in the contact request form on the Poole Alcock website and within 2 hours I was called back and a zoom/meeting set up for 2 days later with a senior solicitor/ partner. I’d also been contacted by Kellie one of the team - senior support assistant for various things that needed to be in order so we could progress the case efficiently. I was really impressed and then during the meeting with Jamie I found him to be exceptionally professional providing sound advice, discussing various circumstances affecting my situation and recommending different paths for resolution. I’ve found the company to be really professional and very responsive and wouldn’t hesitate to contact them in future about other legal matters.

   almost 3 years ago
3. Carol Elkerton ★★★★★

   I contacted Poole Alcock solicitors as I was in the middle of an employment dispute. I was extremely stressed and upset. From the very first telephone call, Jamie Riseley and his team made me feel fully supported and reassured. They have dealt with my case in a caring yet totally efficient manner for which I'm extremely grateful. I would highly recommend them to all.

   almost 3 years ago

1. Paul Webber ★★★★★

   From start to finish James and his team have been prompt, professional and precise. I have purchased several homes during my adult life and this was the first time using Poole Alcock. I’ve been recommending their service to others ever since completion. They’ve explained things very well through the purchase process. Their friendly professional manner can’t be faulted. The sellers Solicitors we second rate in comparison to James and his team. They put all others to shame.

   almost 3 years ago

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