Innes

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Reviews

1. Joseph Potts ★★★★★

   A really friendly and professional company. We ordered a modular Hay sofa online and Chris and David were exceedingly helpful in sourcing fabric samples and product information for us. The sofa was delivered to us in London on-time and in perfect condition. I would heartily recommend using them.

   almost 7 months ago
2. David Wilson ★★★★★

   As a recent first-time customer of Innes, I feel compelled to comment on the exceptional level of customer service that I thought was long gone in this day and age. Living as I do near London, it was not possible to visit the store in person so all of my communication was by e-mail. Responses were prompt and Chris was very patient and helpful in obtaining colour samples for me. The ordering process was simple; the made-to-order furniture item was ready for delivery comfortably within the indicated time frame and, when received, every bit as good as I'd hoped. I'll happily buy from Innes again.

   1 year ago
3. Kay Leong ★★★★★

   I purchased a dining table and some chairs from Innes. They had great customer service throughout the process - from confirming that I was ok with the lead time immediately after the order, to checking everything was fine post delivery. Very competitive prices too. Thank you!

   1 year ago

1. Jacqueline ★★★★★

   Super impressed with my online experience with Innes. Purchased a Vitra stool (best price I could find online, too) the item was in stock and shipped immediately. When it arrived, I wasn't happy with the natural blemishes in the wood (preferential, not a fault) and the team at Innes were more than happy to support me in arranging a swap. Brilliant customer service, strong communication, nothing seemed like a hassle - and totally respected my personal preferences for the piece. Really appreciate it - especially with a timeless Vitra piece I know I'll keep forever. You will have me back time and time again. Thrilled with my new piece. Thanks!

   almost 2 years ago
2. Joshua Jennings ★★★★★

   I ordered a kettle from Innes Gallery online, and from the get-go Innes were in contact in order to arrange a day for delivery which suited me. They were polite and courteous which gave me a very good impression of the company. Once the kettle had arrived I was impressed with its design, definitely a high-end product. However something with the item wasn't quite right, it didn't boil properly. I sent Innes an email and Chris chased this up with the relevant company, they are now sending me a replacement kettle very swiftly under the products warranty. I wanted to praise Innes for their exceptional customer service (even when things do go wrong!) So many other companies make customers jump through hoops for warranty replacements, this was a very pleasant experience and I would definitely recommend Innes Gallery to anyone looking for luxury products with great customer service.

   almost 2 years ago
3. Fabian Strobel ★☆☆☆☆

   The order arrived damaged and not in an acceptable condition. We were then promised a replacement. It was scheduled for delivery but didn’t arrive on the promised day. It also didn’t arrive on the rescheduled day. As it stands, we’re still waiting for the item, even though the order was originally placed on 25 May. Nothing was done to make up for this or to compensate us anyhow.

   almost 3 years ago

1. Peg ★★★★★

   5 star customer service. Innes called after receiving the order to give an expected delivery date, and then called after delivery to check receipt and that I was happy with the product. The light I purchased is sold at many retailers including one large high street chain but Innes had the best price. I am delighted with the service and as a result Innes will be getting the second larger part of my order soon.

   almost 4 years ago
2. Jon Kraus ★★★★★

   I was really impressed with the service and care from Innes when I decided to add to the order & when they called to arrange delivery - the goods arrived in speedy fashion too. The packaging was excellent and I'm super happy with the frames I ordered which I also thought were very good value for money considering the quality. In short this was just a really good all round customer experience and I'd certainly use Innes again in the future!!

   almost 4 years ago
3. Mark Rigney ★★★★★

   Amazing customer service from the team at Innes. With my Vitra purchase a made to order item and a lead time 6 - 8 weeks they were in contact via phone and email, keeping me up to date on the progress and expected delivery times. Delivered item was really well packaged.

   almost 5 years ago

1. Camille Thomas ★★★★★

   I ordered a gift online from Innes and had the best customer service that I’ve experienced in a long time. My order was followed up by a phone call (the piece that I’d ordered was fragile) to let me know that they’d received my order, packaged it well and were sending it out the next day. I then received further emails to check that the item has arrived safely. The care and attention was brilliant and I received the item in record time - particularly during such a trying time for the postal and courier system. Really lovely company and I’ll definitely be shopping with them again

   almost 5 years ago

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