Easy to book. Arrived with advance notification by text of reg number and car model / colour etc. lovely driver. Great service at a fair price.
This company is very unreliable, they are never to be trusted and the workers will always lie to you even when you ask for assurance. They made me go to work late everything as well make my kids go to school very late. This very unfair and they don't want to change. Anyways I go back to my Uber app for my peace of mind and integrity at work and the kids school.
Stress free right from booking to drop off. We were kept informed of arrival of pick up. Arrived on time with a pleasant driver, with a pleasant ride and a great price too! Easy booking for us older people. We'll definitely use again.
If I could give zero stars I would. Horrible service!!!, car arrived before the link for payment was sent then kept the person the taxi was for in the car for 20 minutes before finally the link was sent. furthermore the driver then said there was no payment and there was a late fee, finally around 30 minutes after the car initially arrived the driver then started driving. Throughout the process i had called them over 6 times. Each time the customer support was as minimal as it could be, with me even asking if i could stay on the phone whilst the link was being sent so that i could confirm that it had arrived rather then waiting around and calling them back every 5 minutes, however this was denied by the member of staff. this was finally sorted by a staff member from dispatches, may i add the only member of staff who seemed to care about the issues i was having, i will never use this service again. Aqua cars has really gone downhill after using veezu.
⚠️ Serious Safety Concern – Unsafe Experience with Veezu Driver Update: I raised a formal complaint with Veezu about this incident, but they dismissed it on the grounds that the driver had cancelled my booking just minutes before.Advised to report to transport authorities (even though I had no identity information incl full licence plate number for said driver- who will they investigate ? A Jane Doe Driver who verbally attacked a passenger and put a passenger at risk? I felt unsafe and reported this in good faith, but Veezu refused to take responsibility or investigate, leaving me feeling completely dismissed. I won’t be using Veezu again or any taxi bearing their logo as their drivers seem to be untrusted! ⚠️ For women travelling alone: be cautious about which taxi/taxi company you use. I trusted this driver to get me home safely especially that it had a company logo, but instead I was put in a vulnerable position. If I had followed his demand to get out in a dark, isolated area, I might not even be here to share this. Feedback feels pointless if the company won’t act when safety is at risk. Original Post: I want to share my experience so others are aware of how unsafe what will be my last trip with a Veezu driver turned out to be. I booked through app, got same taxi that cancelled twice, even though the driver never came to the correct pickup point on both occasions. After waiting and deciding to across to taxi from a nearby rank, I coincidentally ended up with the same driver who had cancelled my bookings which I noted had the same license plate that I was matched with on Veezu app. When I got in and confirmed my destination, I realised who he was because of license plate and politely asked if he had cancelled the last booking as I wasn’t sure at the time as although I was matched with him minutes before I saw him using meter. He immediately became aggressive and argumentative, accusing me of wasting his time because I didn’t answer his calls (the number on my account isn’t the one I currently use). I calmly told him to please just use the meter and take me home as agreed initially. Instead, he stopped the car in a dark, isolated place, demanded that I get out, and refused to take me home or back to where he picked me up. I felt genuinely unsafe and had no choice but to call the police. The driver continued shouting and demanding payment for time spent driving from the taxi stand, which he was less than 2 minutes from. The driver then lied to the police, claiming I was rude and refused to pay upfront, completely untrue. Given how hostile he was, there was no way I could safely hand over money first. The police advised me to leave the car if I wasn’t willing to pay upfront, so I left for my own safety and stayed on the phone with police until I was safe. This whole situation was intimidating, unprofessional, and frightening, especially as a woman alone at night. I expected safety and professionalism from a licensed taxi company, but instead I was left vulnerable and afraid. I sincerely hope Veezu takes this seriously, investigates the driver, and ensures no one else experiences what I did. I will not be using Veezu again after such an unsafe and distressing experience.
The driver on the way took me to the wrong place which made the cost £14 instead of what should have been £4.20 as it was on the way back as I did the same journey coming back and it cost me £4.20. I tried to say that I didn’t think it was fair that I should have to pay for going to the wrong place but the driver wasn’t happy and then also refused to wait for me which would have been a 5 minute wait and told me to ring a different taxi. The driver on the way back was very friendly very polite and respectful as is normally my experience with this company. Was quite upset at losing nearly £10 due to no fault of my own as like it is for everyone at the moment money is tight and that would have got me a couple of days food for me and my son. Do want to say that I do rate this taxi company and always have a pleasant experience normally
The driver and customer service lady was so rude. company mistakenly sent two cars or it might be their app. But I was sure that I book one (even if I double booked, I could go downstairs and compensate him) and I didn't even cancel anything. My wife take one of these two taxi sent by Aqua and went to her destination. However, second taxi call me and telling me that I am idiot. So, I called their customer service the lady who picked up the call was so rude and lying about the booking that I canceled the taxi which I didn't. I never ever get that kind of worst behaviour from a company customer service and taxi driver. Now, when I see the Google review I understand these behaviour is very common for them. Thankyou, Abdul
To start with the telephone booking system couldn't find my road, and it took 3 attempts to speak with someone because it kept cutting me off when transferring to speak to someone to book it. However, when I finally got it booked, I was happy with the updates and tracking information just before my taxi arrived, which was on time. My driver was also very friendly and a good driver and I felt safe. I will definitely use them again. I dropped one star because of the issues initially trying to book it which got quite frustrating. I will try doing it via the app next time.
Awful company. Do not use!! We prebooked 2 taxis to collect us at 11:30pm on a Saturday. We got a text at 11:15pm to say they were on their way so at 11:30pm went outside to wait. By midnight they still hadn’t arrived and as we had my grandparents in their 80s standing in the freezing cold, we called them to ask where our taxis were. We were told the drivers might have ‘taken’ the job and then decided to go home. We had already prepaid £50!! Luckily someone else gave us their taxi and arranged for it to come back and get them. Awful service they we won’t be using again and advise others not to do the same if they don’t want to be ripped off and left in the cold waiting. I can see that there are similar comments below so clearly a cowboy company.
HY66WRE Taxi number 756 Blue Skoda. Almost knocked me off my bike today then just sat smirking at me with passengers in the car. Asked him if if was worth risking my life to get to the traffic lights 10 seconds earlier and he said "yep". What a class act. I have been a customer of yours for 10 years. Disgraceful.
Aqua Cars is located at The Partnership Business Park, 12-13 Rodney Rd, Southsea, Portsmouth, Southsea PO4 8DF, UK
You can contact Aqua Cars at +44 23 9265 4321
You can find directions to Aqua Cars by following this map link