Visited the store in Grimsby quite late in the day , to return furniture that we had confirmed could be taken back to the store directly from where it was purchased . I had made the store aware prior . I don’t recall any specific names but numerous staff all got involved in making that return so very easy . The staff were all friendly , efficient and went out of their way to receive the sofa back into store when it was 30 minutes from closing .
Can’t thank you all enough for your help .
Highly recommend the store .
Chelsea Griffin★★☆☆☆
The staff are rude and unhelpful when they service you on the tills.
I had not been rude or unwelcoming towards the lady and she couldn't even be bothered to offer me a bag or any protective packaging for the glass i purchased that they often sell loosely. Meaning I had to awkwardly carry a box and loose glass to my car.
Rude and arrogant lady needs to learn how to handle the public or do not work the tills.
karen unsworth★☆☆☆☆
I went in dunelm today to get a new rug as they didn't have the colour of the rug I needed in the shop they said they would have it delivered to the store but when they asked for payment they told me it was card only and wouldn't take my cash . I was affended as my cash wasnt good enough I shop there often but its made me think now .
Carol Grant★★★★★
I came into the store today to return an on line order. As I wasn't sure whether I could do this as it was a large item, I asked the staff member at the counter.
The staff member named Harry was extremely helpful. He took the item and explained how refunds are credited into our bank. His overall approach was beyond excellent. Dunelm are very lucky to have him. I sincerely hope that my review is passed on to him personally.
Robert Gowan★★★☆☆
In general the store had some really lovely items however during our visit there was three to four members of staff standing in the middle aisle gossiping among themselves for over ten minutes. I did not want to interrupt them even though my partner and myself really needed help and advice. This situation was really unprofessional and awkward. In the end we managed to find what we needed and went on out merry way.
Kitija Runce★★★★★
Might be my new favourite shop! It has more than the average shop, it also has amazing interactive displays, so you can see exactly what the product does and looks like. Genuinely an amazing shop!
Jeff Smith★☆☆☆☆
Ordered goods in store and promised a certain delivery date, waited in all day and nothing arrived - the date hasn’t been met and no one seems to know when the delivery will occur. Thankfully I paid with a credit card. Very poor service.
Deb Capes★☆☆☆☆
Very poor service this evening.
Disappointed to say the least.
I placed an order which had to be collected from the store. I believe it couldn't be delivered as it was largely glass (lots of glasses, some boxed and some wrapped)
The online order itself was fine, however when I collected my order and asked for it to be kept to one side while I continued shopping it became an issue while I purchased additional items.
I had to move 4 baskets of goods, most of which were glass to my car without any offer of help.
That is absolutely fine, however when I returned to the store to collect the additional goods, I overheard a member of staff complaining that I hadn't completed the purchase and that she was stressed in relation to her customer queue. Hadn't I paid yet?
When I challenged her comment which I did hear, very clearly. She suggested I ask for help to the car. Her comment was overheard by other customers in the queue.
This was not acceptable.
Customer service, in my opinion is about serving the customer, not the customer asking for help.
I have spent a considerable amount of money both in-store and online with Dunelm recently and after this evening, I was considering a full refund on everything I have purchased in the last few weeks.
I am very upset.
I would highly recommend that if staff are under pressure and stressed by long queues then undertaking additional training would be of benefit, rather than speaking openly in a disrespectful way about customers to customers in front of others.
Dunelm,
I am disappointed
Shaun Winter★★★★☆
Nice shop. We were looking for new curtains picked the ones we wanted only to find I had got the wrong size. Revisited the next day and got the larger ones. Lovely curtains
New Review
FAQs
What is the address of Dunelm?
Dunelm is located at Victoria St N, Grimsby DN31 1GB, UK
What is the phone number of Dunelm?
You can contact Dunelm at +44 1472 800178
How can I get to Dunelm?
You can find directions to Dunelm by following this map link
