Initially frustrating to find the right department through all the automated call handling options but our issues getting hold of our proof of no claims were quickly resolved by Deborah.
Poor company to go with! Would rate it a 0 if I could, the customer service is so unreliable- expect to wait at least 30+ minutes to get through to someone if you can even get through to them. Change of address fee is ridiculous, cost me around £400 as I’m a university student to change my address to keep my car at uni.
If I could rate it 0 I would, been with them for nearly a year now, had multiple incidents where my black box reported me as been in a accident, not only that but £439 for CHANGE OF ADRESS. Daylight Robery not only that but because I have 2 months left the wanted it paid in full. As if. Cost of living has gone up and they don’t give two S**ts Only decent thing about this insurance company is the woman I talked to on the phone. Robbing to**ers
Honestly the worst company I have been with. EXTREMELY high insurance with little cover. I wanted to see if I could change my address and I was looking at a extra £1700+ over the year. Daylight robbery. The only positive is the customer advisor I spoke to on the phone, Louise. She honestly went above and beyond to resolve my issues and get my insurance cancelled. PLEASE DO NOT GO WITH THIS COMPANY.
DO NOT GET INSURED HERE!⛔️❗️⛔️❗️⛔️❗️⛔️ Anyone who is thinking of getting insured here...turn around. Only smart drivers, the smartest thing you can do as a driver is to stay well away from this company. They’re taking advantage of young drivers by offering them a ‘reasonable’ price and doing you in. After having my policy for just a few weeks I got logged as speeding in a ‘20’ and disputed this. Didn’t even log my complaint in and even after I got written proof from the council about the speed limit on the road in question and had in writing that it was a 30 they were still reluctant to fix this. Also they have about 5 people working for them. Also at the moment they are claiming there is no way for you to get to speak to a manager no matter what the circumstance may be but then will tell you that the only way to get a resolution for anything is to speak to a manager. They cancelled my policy in error and are doing nothing about it. Something needs to be done about this place, they need their license ripped from them as they will just rinse every last penny off you. Pay the extra couple of quid a month and go somewhere else. Not worth your time because they WILL flag you up as a ‘high risk’ driver and cancel your policy and then isolate the entire market to themselves and keep dipping into your pocket. When filing a complaint with the company their care and execution of this was appalling. Plus after doing so they tried to sell me another policy, dirty thieving 20 odd year olds sitting at home making commission from your vulnerability as new drivers. They honestly need to get shut down as this is an absolute shambles of a company. They’re as useful as a chocolate teapot, absolutely thick and if you get insured with them just know you’re already doomed. I can’t stress this enough and I’d honestly love to have one decent conversation with these clowns without them stuttering and lying to me through the phone everytime I speak to them. I wouldn’t get insured with this company I wouldn’t even waste your minutes on the phone to them. Don’t do what I did and be excited to get on the road and jump to the first company that will take you, because you’ll be someone’s bonus for the end of the month and that’s all they care about. The black box is used to monitor your driving but this company needs monitored and evaluated more than anything, and the only thing these snakes will do is drive you up the wall. So in short, don’t entertain these idiots. That’s exactly what they are and honestly you’ll have a better and more productive time cutting your own fingers off with rusty scissors than doing anything with these guys. Good luck with your driving and stay away from this place.
Awful! Never get insurance with this company!! They email me every month without fail saying I haven't connected to the app or Bluetooth GPS device in my car and I need to connect within 7 days or my policy will be cancelled. I am connected to both the app and Bluetooth gps device at all times but it doesn't seem to work. I also got an email saying I was traveling at 33 in a 20mph zone and if I exceed the limit again my policy will be cancelled. They were unable to tell me where this happened but gave the time and date, when I checked the time and where I was (I even drove back to check the speed limit) it's a clear 30mph! Their system is wrong yet they still penalise you!! I just tried calling to change my payment date from the 15th every month to the 1st of every month so all my outgoings come out when I'm paid so I know how much money I have left for the month. The lady on the phone said they can't change it any more than 1-2 weeks and only forward from the 15th and not before?! Doesn't really help me at all and sounded like a poor excuse! I asked how much it would be to cancel my policy and she said £55 plus £25 and more and more but couldn't give me an exact amount! Even though their emails only say £55! No mention of all these added fees! Absolutely sh** insurance company! Way way way more hassle than what it's worth. Spend the extra money and go with a hassle free insurance company that doesn't bullsh** every excuse. DONT WASTE YOUR TIME WITH THIS COMPANY.
Terrible money sucking company. Be warned they ask you invasive questions from the start that other insurance companies don't ask. There was also some warning about voice lie detection or something but it was so subtle I missed it. Beware if you plan on cancelling. I signed up to only young drivers insurance policy without realising I still had insurance left on my other account. Exactly 18 hours later I called to cancel. A representative vaguely informed me of the charges stating it was £65 to cancel (£55 + £10 underwriter fee) plus insurance for the day. They charged me £100!!! I emailed saying I wasn't happy with this, I received no response. These guys look cheaper on comparison sites but that's just a ruse to lure you in. After all the hidden charges and fees they end up charging you the same or more. Not to mentioned their service sucks. Avoid!!
Only Smart Drivers is located at Nile St, Burslem, Stoke-on-Trent ST6 2BA, UK
You can contact Only Smart Drivers at +44 330 343 8874
You can find directions to Only Smart Drivers by following this map link