Protect Your Bubble

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Reviews

1. Reece Bickham ★★★★★

   I recently claimed through protect my bubble for my galaxy z fold 7, my inner screen had broken at work, I simply put my claim through on the website, withing a couple days I had the email to say the claim was accepted and shown how to pay my excess, I sent my phone off to be repaired and was kept updated every step of the way. They was unable to repaired my phone through either cost of the repaire or complications so I was provided a brand new device, they sent my phone back to me and received early the next day. They even gave me warranty on the new device, couldn't be happier. Highly recommend. Thank you!

   almost 2 months ago
2. Loren Thomas ★☆☆☆☆

   Sent my s24 in for repair. They put a 128gb instead of a 256gb. They also sent my phone to the wrong repair centre. So it took over 3 weeks to get a phone back. They then sent me a refurbished phone as they fixed mine with the wrong gb. The refurbished phone they sent started to fall to pieces with in 3 weeks. The phone was then dropped from around 3 ft high and it has absolutely broken to smithereens in a shock proff case and with a very good screen protector on. I contacted the company and they said as it been dropped we aren't doing noting. It shouldn't of fell to pieces after being dropped in a case with screen protection. I've never had a phone in 20 brake that easily.

   almost 2 months ago
3. Evie Lydon-Parkin ★☆☆☆☆

   Do not waste your money or bother using this company! My experience with this company was absolutely shocking, I’d recommend paying slightly more and going with someone better. Firstly from submitting my claim to receiving my new device took 13 days. When I submitted my claim we needed a few documents before the claim could be approved which was proof of usage, proof of purchase and proof of blacklisting. I submitted this through the website as required however I kept getting reminder emails that it hadn't been submitted. It seemed that my account wasn’t getting checked which is stupid as that is where they asked me to upload all these documents. During this time it was taking them a few days to get back to me even though I had already submitted the information which prolonged the process. Finally my claim was accepted on 12th November and told that it would take 3 working days for my phone to be delivered. I waited until Monday 17th as that would have been the 3rd working day however the mean time I had not had any update that it had been dispatched. I then called only to be told that the order for my phone hasn't been processed because the day it was ordered there was a bug in the system. After demanding that my phone was ordered that day and was needed to be sent on a next day delivery I finally received it 13 days later.

   almost 3 months ago

1. Zoe ★☆☆☆☆

   So disappointed with this company. After 5 years with them, I feel really let down at how my attempt to make a claim has unfolded. You pay these insurance companies every month in good faith they will have your back when you need a repair or replacement, but that’s not the case. First of all, the website is appalling to navigate: So many glitches, and technical difficulties. I went back and fourth with a very poor customer service team trying to log in to make a claim because they had my details wrong on their system. When this was eventually sorted out which took weeks, I tried to make a claim and it still wouldn’t work on their website. I had had broken earphones for 2 months which was a daily hassle. When I was eventually told I can’t do it online and had to call, the lady I spoke to had to change my details yet again because they still not matching on their system?? Eventually I got frustrated and cancelled my direct debits and did not go ahead with the claim. I decided not to pay an excess fee on top of all the money they have taken in the years, and replace what were old earphones with new ones.

   almost 3 months ago
2. shahroze Amjid ★☆☆☆☆

   I rarely write reviews, but my experience with “PROTECT YOUR BUBBLE” Insurance has been incredibly frustrating and disappointing. I purchased a phone and opted for their insurance coverage. Unfortunately, after the phone was lost, we’ve been trying to get a replacement for over six months. On the day I filed my claim, the process was immediately complicated by a barrage of questions about the incident's specifics, my reasons for being at the location, and who accompanied me. I was even asked to provide bank statements as proof of my presence. Following this extensive questioning, I was instructed to await a decision. After 40 days of silence, I had to chase them up, only to be asked for my output and he said we need more information from you tell us when did you made a call last time? Seriously? After 40 days, how can anyone remember that? Unsurprisingly, they rejected my claim, citing a lack of call history info. When I challenged this, they said they'd reconsider, Six months of waiting, two rejections with different reasons. Can you imagine they changed the reason of declining the claim. Each time we overcame one hurdle, a new excuse would emerge. This cycle of delays and lack of transparency has been exasperating. Despite repeated calls and emails, the response from their customer service has been vague and unhelpful. Every time we follow up, we’re told that the process is ongoing, and it feels like we’re constantly going in circles. In summary, my experience with “PROTECT YOUR BUBBLE” has been nothing short of disappointing. I would caution anyone considering their insurance to think twice. The lack of accountability and the endless delays have left us extremely dissatisfied.

   almost 3 months ago
3. Jack Grant ★★★★★

   Dropped my Pixel 7 Pro and shattered the screen completely. Followed the instructions on the website to claim, paid the excess and sent via DPD on the Sunday. Phone was repaired and back with me the following Friday. New screen is flawless, not a mark on my phone, can't tell they've opened the phone at all. Very satisfied with the repair and experience!

   almost 2 years ago

1. Paul Eccleston ★★★★★

   This company is fantastic. Claimed on an issue with my son's iPhone and device was repaired and returned within a week. Claim process very straightforward and no quibbles about claiming under my policy. Thoroughly recommend taking cover with this company. Friendly, efficient and effective! Ten out of ten.

   almost 3 years ago
2. 再アップロード ★★★★★

   I was really worried about my claim after seeing the reviews, but i was impressed on how good and easy their customer service was. I have been insured with them for more than 5 months and i recently lost my phone, i contacted them about it and i got my replacement. (The pros is the replacement arrived less than 24hrs. The cons is that they take 3 days max to reply to your emails).This is based on my experience, it might me be different for everyone else, but yeh 5 Stars.

   almost 3 years ago
3. Muhammed ★☆☆☆☆

   Ridiculous service , Just don't waste your time & hard earned money. 1. They'll never update you on the status of a repair, you have to chase them. 2. First point of contact are extremely unprofessional. 3. They don't take 5 working days to repair or replace extremely misleading, it's been 11 working days still waiting. From > repairing > no parts > waiting for parts > unrepairable > ordering parts > no body knows what's happening. 4. Every person I have been in contact with have total different information, some say they can't arrange call backs others said they could but still don't. 5. Complaints department ( one of the female staff ) said she was the highest point of contact for customers but even then she had no clue at all. She was mentioning about some department that would resolve my issue, When asked for the name of that Magical department there was no name it was just some department. I don't do NEGATIVE reviews but as customer you'll not enjoy the journey. It's way too complicated and 5 days is just misleading. Would never recommend to friends or family or anyone reading this.. And I know they'll reply to this by saying "we're extremely sorry ...... "

   almost 3 years ago

1. Monika Rhys-Jones ★☆☆☆☆

   Bought cover including accidental damage 3 years ago for my phone, have paid over £300 in payments. Phone broke 3 weeks ago and I sent it to PYB for repair - they said 5 working days and it would be returned or I would be provided with a replacement. After 7 working days I had to call them, only for them to say the device was unrepairable and they were ‘about to’ contact me with a list of possible replacement devices. I waited more days for them to come up with a list of devices and then I requested one. It arrived and after running out of charge for the first time, it was totally useless, evidently had major software issues. At this point it’s been 3 weeks since I originally sent my phone, I’ve had to just buy myself a new phone outright as I cannot wait without any phone any longer. I have logged a formal complaint asking to return the awful replacement and receive the cash value for my original. They are very slow email replying and being deliberately vague about the possibilities going forward and ignoring half the questions in my email - for example, they want to pick up the device in person, but I work in the NHS full time and I won’t be able to take a day off for this, and they won’t answer my questions about it. What use is another refurbished replacement device when I’ve now had to buy myself a phone instead? After being a customer for 3 years I am disgusted with the level of service and would not recommend anyone to insure anything with them.

   almost 3 years ago

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