Brilliant service from start to finish, kept up to date on delivery times and on hand with any questions we had. Everything explained clearly on installation no problems at all and would definitely recommend.
Although pricing and delivery was good. Jacuzzi was damaged however usable promise of new part it hasn’t arrived and this is nearly a year ago
Had some really great support from Malibu hot-tubs. Although they couldn't help me themselves, they went out of their way to make sure I found the support I needed. Thank you.
The Malibu service team were excellent, extremely helpful in sourcing a replacement pump for our existing hot tub. The installation team were efficient, organized, and friendly. Would highly recommend them to hot tub owners. Special thanks to Richard, Ewen and Nigel.
First class service, we were refreshed to not be guided to the most expensive option but to the one that best suited us. From our first visit all the way to us using and maintaining our hot tub we would recommend the team 100%.
Absolutely love the hot tub, installation was professional and timely, despite not having the best positioning with limited space for manoeuvring the tub. The explanation and guidance was 10/10, many an hour spent already with a glass of bubbly and a tune. Overall 10/10
Summary: PERFECT! Detail: Where does one start? The purchase process was perfect, Franklin knows his stuff and made the whole buying process perfect - assisting with any questions, especially around ground preparation etc. The delivery... well. Unfortunately Franklin had issues with his journey to our address which were resolved, just slightly delayed. However we didn't appreciate how big the hot tub was so it was never going to fit through our gate. Franklin didn't give up and with the help of some village folk we had the hot tub strapped to a farm vehicle and lifted it over the fence into the back garden. Franklin oversaw the whole operation. Once in the back garden the tub was up and running very quickly and between the 2 of them they had everything installed, demonstrated clearly and packaged up. The whole process and the hot tub is perfect. Many thanks Franklin and team
Malibu Hot Tubs Ltd is located at Yarlet, Stafford ST18 9SD, UK
You can contact Malibu Hot Tubs Ltd at +44 1889 508787
You can find directions to Malibu Hot Tubs Ltd by following this map link