Ruan Thai Asian Fusion. Restaurant in Saint Helens, St Helens

Reviews

1. Rob Burke ★☆☆☆☆

   Attempted to book a table many times but never any answer - think it may have shut down

   almost 3 years ago
2. Lee Gallagher (Lee G) ★☆☆☆☆

   Worst takeaway experience I've ever had, really you couldn't script it Food was supposed to be ready in 20 minutes, it took 1 hour and 30 minutes The lady in charge was very short tempered and unprofessional with her staff (and it appeared she was the one making constant mistakes), a younger lady in there kept saying 'the customers can hear you' as the door intermittently opened and closed After waiting more than an extra hour for my food to arrive (as it was given to me) I was advised two dishes were unavailable, they offered to give me a beer which considering I was driving (and on a very empty stomach) I politely refused Until now I had been very friendly and patient, in return it struck me as fair and reasonable that they offered me a full refund (without my prompting) which was advised would be administered through Justeat (still not refunded) To top this, I got home, half of the food was cold and half was all over my car seat because 2 tubs hadn't been sealed properly! Still no refund received, I'm absolutely fuming The food which was present and edible tasted nice but that is completely irrelevant when (in my humble opinion) this is a poorly run organisation incapable of providing an acceptable level of service

   almost 3 years ago
3. Adrian Houghton ★☆☆☆☆

   Absolutely disgusting customer service. Placed order through just eat at 4pm to be delivered at 7pm. Order never confirmed by restaurant. Tried to phone restaurant four times to see what was happening. Phone rang out each time. Just eat tried to call too. They didn't get through. Had to cancel order through just eat. After reading all the bad reviews of this restaurant and the poor service they offer, I will certainly take note of them. To the owner of this restaurant, DO NOT insult me further by responding to this feedback. You ruined a special night. This is not a fake review as the owner is saying. Order was a pre-order made at 4pm. See photo. The owners remarks just go to show how much they take customer care seriously. I suggest that you do not take pre-orders or orders if you can not deliver them on time and look at answering your phone. If you had bothered to answer the phone this review wouldn't be on here.

   almost 4 years ago

1. Ian Wiggins ★☆☆☆☆

   We ordered our food at 6pm on Saturday, expecting a delay due to the weekend. I was informed that it would be delivered by 7.25pm. Despite the delay, i understood that this is a busy period and was fine with that. The food did not arrive on time and in fact was delayed a further 3 times eventually arriving at 8.50pm! By this time we were past hunger and it was virtually the end of the night. I tried to call the restaurant on 5 occasions with no reply and the phone just ringing out. When the food did arrive and i parted with over £40, i found that the two main meals were as ordered but we got no sesame pork toast and no chips. These were replaced with pork balls and chicken satay! Food that we received tasted nice, so if you are happy to wait 3 hours, pay a similar price to a chinese restaurant and not receive what you ordered then possibly this is the place for you.

   more 6 years ago
2. Gavin Parkinson ★☆☆☆☆

   Absolutely shocking service, ordered the food and was told it would be 50 minutes for delivery, 10 minutes after this time had elapsed we rang and were told, it would be another 25 minutes. The reason because their restaurant was busy so they could not cook the food but it was on and would be with us. After another 30 minutes the food was still not here, rang them again and it was the same excuse which was flimsy at best the first time round, at this point it had been 1 hour 30 mins since we ordered, again waiting another half about for the exact same excuse and eventually 3 hours after ordering the food arrived!! Well some of it did, it arrived missing part of our order and the starter player which cost £13 was a bit of broccoli with the tiniest amount of batter on it. So once again we rang to complain about this and again the same excise was made followed by a proclamation that they never have bad reviews but a couple of minutes checking shows that they actually do. To say the service was poor is an understatement, absolutely shocker from start to finish if it’s going to take you 3 hours to get food to someone you should at least make sure that it’s correct and do not try to argue and lie to the customer!

   more 6 years ago
3. Matthew Anthony McGurk ★★★☆☆

   The food was late due to a mix up with the order. Our order was delivered to another customer. The guy in store personally delivered my order and was genuinely apologetic. He made it right. The food was excellent. The driver just needs to pay more attention.

   more 8 years ago

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