Gonbay Chinese Restaurant Chinese Restaurant in Altrincham

Reviews

1. Phil Roberts ★★★★★

   ​⭐️⭐️⭐️⭐️⭐️ Gonbay: Fabulous Food and Charming Service! ​Seriously, this place is a winner! We popped in last week after a quick call to book, and the whole experience, right from that first contact, was bang on. The customer service here is simply perfect, and we got such a genuinely charming welcome from the team. ​The restaurant itself has a great vibe—plenty of space and wonderfully sized tables, so I think this would be an absolutely brilliant spot for a team night out. ​As for the food? We were completely sorted! The half crispy duck was utterly fabulous, and the crispy beef with egg fried rice was incredibly tasty. They certainly know how to deliver a meal! Gonbay has definitely not let us down. I certainly recommend a visit!

   almost 9 months ago
2. Emma ★★★★★

   Always lovely food here! May and Ivy are very friendly and funny!! Service is quick but you don’t feel rushed at all - just looked after very well. This has been our favourite Chinese place for 6 years, and if anything, the food quality has just been getting better. Thank you for having us!

   almost 10 months ago
3. Jamal “Chen Dejia” Alek ★★★★★

   Wonderful food, great space and very clean. The staff are friendly and give a great service. We enjoy it here everytime we visit

   1 year ago

1. Lisa Young ★★☆☆☆

   I was really praying that this would be my local dim sum hangout, but sadly not. The food “looked great” but alas it did not play its part. Was really disappointed, only close to authentic dish was the deep fried shrimp wonton. The staff were very friendly and very clean environment.

   almost 2 years ago
2. Simon Toft ★★★★★

   I recently won a competition for a free meal at Gonbay. I remember this place from years ago and how good it was. We visited on Saturday night and was pleased to say it hasn’t changed a bit! The staff were outstanding and so welcoming. The speed of the food to the table was exactly how I like it. Enough time between each course and not waiting forever. The food was fantastic. Chicken skewers in satay sauce and honey spare ribs to start, followed by sweet and sour chicken , chicken foo yung, egg fried rice and salt and pepper chips for mains. All had a great taste and flavour and we were well and truly stuffed at the end! Thank you all so much and we will certainly be back very soon!

   almost 2 years ago
3. Steven Yeung ★★☆☆☆

   Been here for two consecutive Sunday. Staff are friendly and quite attentive. Some are native Cantonese or mandarin speakers. A great variety of food choices, but most of the food we ordered were very heavily seasoned. In our first visit, the half portion peking duck was charged twice and I spotted when checking the bill. The staff immediately amended it. Found a piece of plastic thing with sharp point in the beef brisket pot in our second visit. Made the staff aware. Perhaps I’m not lucky but will not be visiting again in the near future because of this. Two very young kids both below six were also charged for tea per head count which they didn’t drink any. Very accessible. Located in the centre of Altrincham. Just five minutes walk from the metro station if you don’t drive. Street parking available opposite to the restaurant. Charges apply on normal day but free on Sunday evening.

   almost 3 years ago

1. Andy Stratton ★☆☆☆☆

   My wife and I had the misfortune to visit Gonbay in Altrincham last night. It was fairly quiet in there with a couple of tables of around 10 and 6 people, who were well into their service. Our order was taken fairly quickly and our starters arrived within a reasonable time. It took around 15 mins after we’d finished our starters for them to be cleared away, and a further 20 minutes passed with no sign of our main courses. We asked a couple of members of staff if they could chase up our main courses, with neither looking as if they knew what to do. One of them said the delay was because they had a couple of large tables to deal with, so we waited a further 10 minutes and again asked how long our food would be, and were vaguely told maybe 5 or 10 more minutes. It was at this stage that we decided that having arrived almost an hour earlier, and having been given no clear idea as to when we may receive our main courses, that we weren’t prepared to wait any longer and decided to leave. We went to the till to pay for our starters and a couple of drinks. While we were waiting to pay and expressing our disappointment with the service, one of the staff that came to the till became rude and argumentative, and basically called my wife a liar with regards to the time we’d had to wait. While my wife was putting her straight, I was given the bill by another member of staff which had service charge added! Obviously I refused to pay any service charge as it had been so appalling, and that was duly removed. The waitress was constantly answering my wife back and it appeared had never been trained in any way with regards to dealing with paying customers, and continued to be rude. Four generations of our extended family have been customers of Gonbay over many years, and whilst the standard has slipped over the last couple of years, the food and service have been acceptable, however last night was so poor –the staff seemed disinterested, behaved amateurishly, and were clueless as to what was going on - there was a complete lack of communication with the customers, and to top it all, a waitress was arguing with us and calling my wife a liar. If a restaurant is incapable of catering for more than two tables at any one time without other diners having to wait an unacceptable amount of time to be served, then it shouldn’t be in business, or otherwise maybe just take bookings for two tables at any one time? We will never be returning to Gonbay, and would advise anyone reading this to stay well away.

   almost 3 years ago
2. Carole McBeth ★★★★★

   A wonderful birthday dinner. Food, service and ambiance exceptional. Mae and her colleague made it memorable providing complimentary fresh fruit platter and birthday cake with candle for the birthday girl - highly recommended.

   almost 3 years ago
3. John Preston ★★★★☆

   Monday evening dinner. Chose from the menu but several set menu options available. Staff were very friendly

   almost 3 years ago

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