Very disappointed with my visit. The fries were uncooked and tasted terrible. On top of that, the staff didn’t bother to clean the tables after customers left there was even leftover rice still on the table. Really poor hygiene and service.
I been pepe’s today and i ordered my lunch as rice and chicken box and when i get my food than i trying and see my rice was freezing cold. To be honest food quality was to bed .but the manager was good person
First of all, For over 18 months, only drink that works is tango. Second of all, Chicken wing was black and charred. I go to pepe’s regularly and different branches. Never have I ever been served black burnt chicken. The salad was Old and not fresh. cashier claimed it’s cut every morning. There is no way it was freshly cut and that is a lie. The lettuce and onions were browned and disgusting. I took a picture of that. I even showed the cashier who instead of apologising or returning my money, said I don’t know about that (being the charred wing) and said that the salad was freshly cut- which it was NOT. If a franchise cannot even replicate a simply salad and make it fresh what guarantee of standard does it give for actual food. Chicken was charred all over, table was dirty, was cleaned after by a kind worker. Not up to standards and has not been.
Had a terrible experience at this branch leading to me raising a formal complaint with the branch manager and then an escalation to the head office due to complete disregard by the branch manager and lack of accountability and responsibility. Chef did not cook the grilled chicken per my request, flavour was not as requested and chicken was not cooked as per instructions. I double checked with the staff and chef in store to confirm they had read and followed the instructions, they confirmed they had however when getting home I found all instructions were ignored. Raised a complaint with store manager who initially advised staff had not seen any notes on the order which was a blatant lie and then after sharing photos of the food and the order receipt (displaying the notes), the branch manager maintained innocence without addressing any of my concerns. Terribly managed store and a terrible reflection of the Pepes reputation nationwide. Pick and choose your Pepes branch carefully, avoid this one as not only do staff not follow instructions, they also lie and the management refuses to accept any responsibility. Your longstanding custom and loyalty to this brand has zero importance in this branch. I requested extra hot mango lime mix flavour and for the chicken to be cooked well done, attached photos for reference.
Haven't been to this branch for ages as l normally go Acocks Green. So l ordered chicken wings and tender strips via the app. Really good customer service as l asked flavours to be mixed and extra sauce. Tasted really good after such a long time alongside the dips. Update: Chicken and rice customised how l wanted with extra sauce which l wanted as mix flavours so it wasn't dry. I also got a nice surprise where l was given regular fries which l didn't order. Really good Pepes branch with good customer service.
10/10 Great quality food , food was delivered on time and was still warm. There was some complication with the address needing to be changed but driver sameed sorted that out. All around solid 10 only problem was on my side.
I hardly ever write reviews but this one deserves it , the customer service was amazing by Kashif as I have very specific dietary needs and allergies yet he sorted them out with ease. The quality of the food was perfect as well as the wait time was not long. Would highly recommend
Been to a lot of Pepes up and down the country, and so I know the quality can vary massively. This one in Shirley, unfortunately, sits amongst the worst. It is very hit and miss. Sometimes the ingredients are missing from what they advertise - which is made worse by the staff not informing you and you having to find out yourself once you've sat down to eat lol And on more than one occasion, the thickness of their chicken breast is laughably thin. Look at the image I've uploaded. They call this a "Chicken XL" - and they charge £8 for it as a meal (fries & drink with it). Yeah, that's right....a "Chicken XL".
I normally like Pepe's but Birmingham Shirley branch leave a lot to be desired. I understand prices have gone up everywhere but prices have practically doubled here. Apparently you're supposed to pay 40p per dip as well. Quality is average, all I can say is food was cooked. Customer service was slow and a couple of of things missed on my order initially. I see other people saying similar things. Lets hope you act on this feedback.
The customer service at pepes was top tier from taking my order, to serving my food, the experience was 10/10. The workers were respectful and fast. One of the workers that stood out to me was a young lad called Mohammed Ali, he took good time taking my order and made sure it was exactly how I wanted it, props to you Mohammed, very much appreciated. Best pepes about would highly recommend!!
Pepe's is located at 203 Stratford Rd, Shirley, Solihull B90 3AH, UK
You can contact Pepe's at +44 121 733 6080
You can find directions to Pepe's by following this map link