Awful food. Burger meat was tasteless and dry. The fries had the texture of fries that had been cooked hours before and kept hot for a while. They had gone dry and chewy.
Ordered a cheese + bacon burger and fries, watched my burger sit on the pass for five minutes before being brought to me. Took a couple of bites, realised there was no bacon. Instead of replacing my burger, it was left on the pass for another five minutes whilst they cooked bacon and put in on the plate and brought over to me. Fries were cold and hard. One of the worst meals I've had for a long time. Staff were pleasant but don't know how to deal with their own errors.
Never again. Went today and waited 25mins, even though they were quite. Kids burger was black and burnt and I honestly think the staff knew it. A refund for the kids burger was provided, but I won't be returning and the staff don't really care and its very expensive for the quality.
I was incredibly disappointed by the service I received at GBK (Selly Oak). I ordered a vegan burger and a bacon cheese (beef) burger with Uber Eats from GBK. When my food arrived (stone cold), neither of the burgers were labelled. They looked identical, meaning that, without the labels, it was impossible to identify which burger was vegan and which contained meat. Neither of the burgers contained bacon, meaning that we could not even use the bacon to identify which burger was the meat burger - and increased the possibility that our order was just wrong and that both burgers were beef burgers! When we contacted GBK, they were really rude and offered no help whatsoever; we were not offered a replacement or a refund. Uber Eats only gave us a 79p refund on a £22 order to cover the delivery charge rather than the mix up with the food. This meant that we were unable to eat our meal and ended up £22 out of pocket and having to buy food from elsewhere. Unbelievably disappointed. If you have dietary requirements especially, I would strongly suggest not eating/ordering from here.
Without doubt the worst food I have ever had delivered. Nothing was cooked, the meat was raw (!), the fries were tasteless, tiny and cold. Avoid at all costs
Usually love these burgers, but I ordered a vegan Californian burger from here on Uber Eats and the burger contained a meat patty instead of a bean patty. I only realised this after I started eating it and saw/tasted the red meat. Not happy with this at all, but I did get a refund and the restaurant said they are looking into it. Hope this doesn’t happen to anyone else and I know I won’t be taking the risk of ordering from here again.
Gourmet Burger Kitchen is located at Sainsbury's 19 Selly Oak Shopping Park, Aston Webb Blvd, Selly Oak, Birmingham B29 6SJ, UK
You can contact Gourmet Burger Kitchen at +44 121 516 3906
You can find directions to Gourmet Burger Kitchen by following this map link