Called back to say you guys have a 3.6 rating and he said we are busy and don’t need customers so I will go back to curry pot but I wanted a change
Minimum order 15 pounds when I order for 1 as I like chicken mush jalfrezi with sag and egg fried rice and live 1 mile away but was not asked but have ordered before and had to tell the to make it thicker sauce but did not so tryed tonight but £15 min order not a chance
Twice ordered online, order accepted, waited to the agreed delivery time and then a SMS with order declined arrives. No problem with a refund but ordering 4 hours in advance and waiting is dissapointing and frustrating.
I live close to Walmley Spice and have learnt that they were established and continue to be led by their father, a very genuine man, dedicated to providing well prepared, well cooked, and efficiently delivered satisfying meals at all times. Whenever I meet him, which I would like to do more often, he shows great humility and respect to his customers and family. I wouldn’t go anywhere else for my takeaways.
Really gone downhill with their customer service and deliveries. The last straw has been reached with the single worst encounter I've ever had with a takeaway. Ordered online at 5pm for delivery at 7pm. Reached 7:35pm and the food still hadn't arrived, so phoned and was told it would be with us in 5 minutes. We live only a quarter of a mile away, so when 8pm rolled around we phoned again to be told it was just leaving. 10 minutes later we gave up and my wife went to Walmley Spice's location to see what was going on. The food had been sat in the kitchen for a very long time and they just couldn't be bothered to deliver it. When it was handed over it was stone cold. Asked for a fresh one and was told that wouldn't be possible. Meat dishes put in the microwave for a few seconds so that they were lukewarm. No apologies, no remorse, no refunds. Extremely rude and kept taking phone calls rather than sorting out the problem. Told that we shouldn't have ordered for 7pm delivery as they were busy, despite order being placed two hours in advance, and they wouldn't recook it as other customers were the priority. Took the food home, had to microwave it and it was then basically inedible. A sad demise of a once decent establishment. Would recommend avoiding as there are other good Indian restaurants in the area.
Not impressed. I was told collection. Would be 30 mins, so I arrived 30 mins later and waited and waited and waited, after an hour I was told they had given my food to someone else so they would make it again and it would be just 5 mins........I was given a bottle of Pepsi to say sorry (even though on the menu it clearly says orders over £30 get a free bottle of Pepsi and I had spent £36 so it meant nothing.) When I got home I found the orders were incorrect and items missing. I couldn't be bothered going back as it had now been 1 1/2 hrs since I ordered. Food was bland, missing the usual taste and excitement of curry. One positive was the naan breads were lovely and fluffy and really big. Would I use here again.......no I don't have the time or patience to do that again.
I've probably spent at least £200+ at this restaurant as I enjoyed the food they offered, however, when ordering last night the food was lacking taste, was cold and just not what I expected from somewhere which I order from at least once a month. Calling them up got me nowhere as with ordering from Just Eat I was told they couldn't refund me as it wasn't their problem and I should speak to them. Phoned up Just Eat, they called up the restaurant and they said they wouldn't refund as we hadn't gotten in touch with them right when the food was delivered. The problem with this fact, is that the restaurant hadn't marked the food as delivered and so I couldn't get in touch with Just Eat so I had the privilege of spending £15 and still going hungry. As you can imagine, won't be ordering from here again for any of my Indian needs.
Walmley Spice is located at 247 Eachelhurst Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B76 1DT, UK
You can contact Walmley Spice at +44 121 351 1524
You can find directions to Walmley Spice by following this map link