Craxton Wood Grill at Macdonald Craxton Wood Restaurant in Ellesmere Port

Reviews

1. James Jarvis ★★★☆☆

   Stayed a couple days at the hotel, ate 1 evening meal 2 room service meals and 2 x breakfast. The continental breakfast was as good as any hotel, however the hot food breakfast wasnt up to par. nice, the room service was good, and not to bad in price for quality however the evening meal at the restaurant was over priced for the quality of the food, that said it wasnt u pleasent but I eat at alot of high quality restaurants.

   1 year ago
2. Sarah C ★★☆☆☆

   Thermal suite in the spa was nice but the swimming pool was colder than the ice fountain in the thermal suite. Treatment was lovely with a relaxing atmosphere and great staff. Food was awful and over priced, was served lasagne in a cereal bowl that look like the food I serve my cat we sent this back. Luckily we had enough wine to season the food for a touch flavour. Staff serving were very friendly and helpful though.

   1 year ago
3. Tiffany-lea Smith ★☆☆☆☆

   Booked this night away for my partners birthday the room and facilities were lovely, unfortunately the food was horrendous especially for how expensive it is, I sent my lasagne back as it was so dry it came back with the same knife and fork on the plate and they had covered it in white sauce(not even cheese sauce) I couldn't eat it it was disgusting and by which time my partner had finished his unappealing burger, the breakfast continental was lovely good range, but the cooked breakfast was terrible the lady took our order and by time it came out it had been sat under lights and was dry and over done real shame as it was an expensive stay over

   1 year ago

1. Jess Sweeney ★☆☆☆☆

   Did not want to leave review here, but with the way they’ve handled everything I have to. Because I’m gutted. Filthy hotel. There was a roach in bathroom. We booked breakfast 8.30am to be told 9.40 they forgot to put the order though. Told us they’ll refund us as we left with out eating and still Nothing 5 days later. I’ve been trying to call hotel manager doesn’t respond - via email too. Very sad.

   almost 2 years ago
2. Stuart McPhee ★★☆☆☆

   Stayed at the hotel. Evening meal: Arrived to be advised that "only" two dishes were unavailable. This sounds alright, but the main menu comprises of 6 dishes. So a third of the menu was unavailable. The remaining dishes were fine, but not terribly interesting (and grossly overpriced). Chicken breast with veg, a fondant potato and dianne sauce, risotto, carbonara, fish & chips. We opted for the chicken. It was tasty enough. But not good enough for £22.50; the chicken was overcooked, the fondant was dry, and the sauce was overly boozy. Desserts were good, and significantly better value than the mains. Same for the kids menu; good choice and very good value. Service was okay. The staff seem quite inexperienced and unsure in their job. We turned up without a booking, which seemed to be an issue. But after some hesitation, they found us a table. At no point during out dinner (we didn't leave until after 9:30) was the restaurant anywhere close to full. Our meals were checked on before we had taken a single bite. Desserts were unbelievably slow, and the beer I ordered alongside them arrived even later - we had finished our desserts and were about to leave. Regarding the drinks, £7.40 for a flat pint of Peroni is joke. Sorry, but if you're going to charge that then maybe make sure your beer dispense system is working properly and that your staff know how to pour a pint? Breakfast was shoddy. Three of us were put on a table big enough for two, and with only two complete place settings (we had to pinch a glass and a spoon off another table, as even after asking we weren't given either). We ran out of space on that small table pretty quickly and wound up stacking plates and bowls. Coffee took ages to arrive. The buffet was a mess, with low fill levels (at 9:30am on a Saturday). Apple juice ran out around 9:45 and wasn't replenished. Side plates for bread, croissants, etc. were stored on the floor(!) under the toasters. We had been in the restaurant for 25 mins before our food order was taken. And the food then came out with stuff missing. We had to chase staff for a coffee refill. I wouldn't say the restaurant was awful overall. I'm being picky. But it isn't a cheap place to eat. And I felt that there was a chasm between the prices and the quality of the food and service.

   almost 3 years ago
3. angela rogerson ★★★★☆

   Lovely hidden gem, great facilities, treatments was amazing and Spa area was relaxing. Was made to feel welcome, room was lovely and comfortable. Only let down was breakfast which was very busy waited nearly an hour to recieve our breakfast and when it came was cold felt like our order had been forgotten. Drink prices was quite expensive aswell only accepted card not cash.

   almost 4 years ago

1. Trevor Williams ★★★☆☆

   I took my wife for her birthday with our son and his girlfriend for a Pre booked evening meal in the restaurant on Saturday 11th June. The hotel had always had a good reputation and this is why I booked this special treat. It was far from it. The food was good and our table overlooking the lawn was lovely. The service however was very poor, disappointing and well below the standard to be expected of a prestigious hotel chain. The young lad who served us was clearly not an experienced waiter, but never the less tried his best. He was run ragged, although there were other evidently more experienced staff to hand. Our drinks order arrived after the starter after enquiring where they were; a soup spoon and condiments had to be requested, and there was minimal attention to our table. At the least, the young lad serving us should have been better supported by management. We all felt very sorry for him. On leaving, the couple at an adjacent table expressed their dismay on the poor quality of the food and service however we disagreed over the food quality which we enjoyed. We will return to the restaurant in the future but hope that matters will be addressed and improved. .

   almost 4 years ago
2. Peter Bond ★★★★☆

   Food was amazing. Service was welcoming and friendly, the place was clean and had some intreasting things on the wall to look at. It was very quiet and could hear every word of the table on the other side of the room. Could do with some music. But still a great place to eat.

   almost 4 years ago

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