Costa Coffee

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Reviews

1. Noura Elshebbah ★★★★★

   I believe Costa is the best for me. I have visited many of their branches in Manchester. I always order a flat white or cortado from Costa. My husband loves the cortado at Costa and says it is the best. Their cakes are tasty, especially the carrot cake. Yummy!

   almost 8 months ago
2. MJ McWilliams ★☆☆☆☆

   This particular Costa was terrible. It was filthy behind the counter with a lot of mess. The downstairs toilet was also dirty. I ordered 2 x Bacon Baps as they looked great in their marketing picture on the menu. What I got was terrible, dry, tasteless and should not have been served to guests. Will not be hurrying back to a Costa again.

   1 year ago
3. Don Kappen ★★★★☆

   Same like all other Costa coffee there are two entrances from the front and back and lots of seating arrangements in the upstairs, staff are very friendly and ready to help.. ..

   1 year ago

1. waqas javaid ★☆☆☆☆

   Staff is very rude mainly the male guys and speaking laud I always spend 10to 20 pounds every day in costa but what I’m going this costa I never got full meals that change me but that not providing me for what I’m paying is ripping off never ever again please chang the staff

   almost 3 years ago
2. Muhra ★★★★★

   It was excellent. They had everything we needed.. It has variety of options which make your choice easier.. lovely place..it has rear parking for up to 2 houres which is great..but do read the signs alwayes.

   almost 3 years ago
3. Bee ★☆☆☆☆

   The manager at this store appears to be very stressed and takes it out on his customers. LUKAASS (pictured below) the in-store manager is very argumentative and aggressive after arguing with me now in store after he ordered me to sit down and wait for my order. This is the worst experience I have ever had in a costa store. I love Costa as a brand and I have never experienced this kind of service inside of a branch. I then rang the store to gain the store number to make a complaint and the person who answered the phone said she was too busy to find out that piece of information; while proceeding to take orders whilst I was on the line. Clearly staff were trying to deter me from making a complaint. I have now made a formal complaint against this store as it is just unacceptable behaviour from grown adults. It appears this incident is not isolated as the two previous reviews detail extremely poor customer service, also mentioning Lukas. A third review specifically mentions a blunt and impolite male in this store, given my experience today I believe that to be Lukass too. Sue from SimTrava has now rang me asking to remove this post to cover up this incident.

   almost 3 years ago

1. Paul Humphreys ★★★★☆

   Clean, tidy, typical average Costa experience. Light, bright restaurant with big windows designed on 2 floors. No parking nearby so be prepared to walk. Built into a high rise complex but on the ground floors. Upstairs is not easy to access for the less able bodied. Quite large and spacious especially upstairs. Update 1: Apparently there is free parking here somewhere according to other reviews. Blessed if I could find the entrance and I drove round 3 times. Update 2: Car park entrance is the IBIS hotel entrance. Use the green spaces. Have attached a pic of the back entrance and the hotel entrance. It's just by the traffic lights.

   almost 4 years ago

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