The exceptional service provided exceeded expectations; it was superior to that received at other establishments along Soho Road. This business demonstrated a genuine commitment to assisting customers, a stark contrast to others encountered. Subsequent visits confirmed the consistently outstanding service.
I am beyond furious with this shop. I ordered a lehenga well in advance, trusting them to deliver as promised. Not only did they completely miss the delivery deadline, but they also couldn’t be bothered to inform me of the delay. I had to keep chasing them for any kind of update. When the lehenga finally arrived, it was nothing like what I ordered... poor quality and nothing close to the description. I tried to get a refund, but they made the entire process a nightmare. They were completely unresponsive and unhelpful, dragging everything out unnecessarily. This kind of incompetence and disrespect is absolutely unacceptable. Do yourself a favor and avoid this shop at all costs!
I had a very disappointing experience with this shop. I booked a lehenga, and their communication was extremely poor throughout. They promised to deliver it by a certain time but failed to do so without any updates or communication. When I requested a refund, they made the process unnecessarily difficult and stressful. Such unprofessional behavior is unacceptable. I would not recommend this shop to anyone.
The worst place I have visited on soho road. Terrible service, poor communication, rude staff members and no respect for customers. I had a terrible experience here and would not recommend it to anyone. Alterations took ages and they were not even accurate to what was agreed originally. The time arrangements were also never met causing many trips back and forth to try and resolve things for our upcoming wedding. I would give it a 0 rating if I could as there was nothing positive I could say about my experience. Terrible.
I’m only giving one star for the them giving us a dress however, the measurements were incorrect. When we told them the measurements are wrong they denied it and the paperwork proved what we said. They then went to fix it but it looked silly with a large lace and the bodice was too long which also was very unflattering. The price for product was certainly not worth it. Just avoid.
I have to give one star to write a post! Not worth this either - awful awful awful! I was buying for my sons wedding and Neha was in India and very limited communication via WhatsApp. I had to pay via a bank transfer - what’s that about?? And when the dress arrived completely wrong colour and the narcissist man who was there had the audacity to argue and shout at me!! It was harrowing - couldn’t get a word in - he talked all over me except when my 6ft2 son who boxes walked in as I was getting very upset - he then simmered down. My refund was all in cash and old out of circulation £20 notes!!! Dodgy and questionable business dealings and conveniently Neha unavailable to talk to!!! If you want a decent service and to be treated with dignity to spend your hard earned money - with all due respect DO NOT GO HERE!!!!!!!!! Shocking
Neha was absolutely brilliant!! She is a star so definitely ignore all these negative reviews. From the very start of our shopping experience with Dimpys, neha gave us a warm welcome and listened carefully to all our requirements for our outfits. She assisted us around the shop, giving great advice and recommendations for our outfits. Our custom outfits arrived perfectly on time. Neha and the rest of the staff would make alterations there and then so we were able to leave the shop with our outfits perfectly ready to wear. Neha even went above and beyond to deliver me a part of my outfit - this was very considerate of her and we thank her a lot. Neha really was the nicest, loveliest shop owner on soho road - we absolutely can't recommend her enough. We definitely will be shopping at dimpys again for our future functions!!
NOT EVEN WORTH A ONE STAR! After paying for my outfit in full — BIG MISTAKE! it took numerous calls/ texts/ visits to actually get it! The joke of it was I was measured 3 bloody times and still the outfit came 2 sizes to big! The skirt was too long! The fitting was awful! Not once did the nasty owner and his plastic wife apologise for wasting my time and money! AVOID THESE DISGUSTING PPL! They have no morals! He’s happy enough to take your money at the start then that’s it! And it looks like I’m not the only one to experience this here!
Avoid this place at all costs. My mother in law purchased a suit from this store for £100. He said fitting would be done. It took 9 attempts for them to try and get the fitting right we live 40 minutes from this shop and we had to keep going back for alterations in the end the man said I will fix the suit and drop it to your house after 3 weeks we heard nothing. In the end the man said he would refund us the money for the suit and refused to speak to us. Refund was received a week later. Avoid this shop quick to take money poor when it comes to service. Can’t wear a suit if it doesn’t fit you and 9 attempts of someone visiting your shop to get it fixed is poor.
DIMPYS is located at 273A Soho Rd, Birmingham B21 9SA, UK
You can contact DIMPYS at +44 121 572 3134
You can find directions to DIMPYS by following this map link