Motorata Eccles

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Reviews

1. Lucy Bettney ★☆☆☆☆

   Dear Sir or Madam, I am writing to make a formal complaint regarding the work carried out on my vehicle by Motorata Garage, Manchester. This complaint relates to serious delays, lack of communication, unsafe practices, damage caused to my vehicle, and the failure to complete the agreed repair. My vehicle was collected on 26th December and taken to your garage for a timing chain replacement. I was explicitly informed that the vehicle would be completed and ready for collection on 27th December, and I paid an additional fee for an expedited service due to my reliance on the vehicle for work during the Christmas period. After repeated attempts to contact the garage on the 27th December, none of my calls were answered. As a result, I had no option but to arrange transport and travel over an hour to the garage in person. Upon arrival, I found my car parked outside untouched. I spoke directly with a mechanic who confirmed that no work had been carried out and advised that the vehicle would instead be completed by Monday or Tuesday, which I reluctantly accepted before returning home. By Tuesday, the vehicle was still not ready. After finally making contact with the mechanic, I was informed that work had still not begun and that completion would now be Saturday 2nd January. On the Saturday, I was told the car would be ready by 6:00 pm. When I arrived, the vehicle was still jacked up and actively being worked on. While waiting, I personally witnessed multiple serious safety breaches, including: • Mechanics smoking cigarettes inside the garage near vehicles • A mechanic consuming alcohol (a bottle of whiskey) while working on cars This behaviour is completely unacceptable and presents a serious safety risk. While my vehicle was being moved, I witnessed it being crashed into a tonne bag of sand, impacting the passenger side. In addition, my vehicle now has significant damage to both sills, consistent with incorrect jacking. I have photographic evidence showing the vehicle undamaged while on the recovery truck prior to arrival at your garage. The collision was also captured on external CCTV. Despite assurances that the timing chain work had been completed, the vehicle is not fixed. On my journey home, the car immediately entered limp mode. Diagnostic checks using my OBD scanner revealed the following fault codes: • P25AC00 • P152800 • P105000 These fault codes relate directly to the camshaft system, which forms part of the work that should have been carried out during a timing chain replacement. These fault codes were not present prior to the vehicle entering your garage. Upon discovering that the vehicle was not repaired correctly, I made further attempts to contact the garage, but once again received no response. As a result of the above, I will now be taking my vehicle to another independent garage for a full inspection. This inspection will: • Assess and document all damage caused to my vehicle • Confirm whether the timing chain work has been completed at all • Identify any additional faults or negligence resulting from your work This report will be used as formal evidence. In summary, I am raising the following issues: • Failure to complete work within the agreed timeframe • Failure to communicate • Unsafe and unprofessional conduct • Damage caused to my vehicle • Incomplete and/or defective repair work I am therefore demanding the following: 1. A full refund for all work carried out 2. Full compensation for damage to both sills 3. Full compensation for the collision damage caused on your premises 4. Compensation for loss of time, travel, and inconvenience 5. Immediate written confirmation of how and when this matter will be resolved If this issue is not resolved promptly, I will escalate the matter to Trading Standards and pursue further action using all available evidence, including photographs, diagnostic reports, CCTV footage, and the independent garage assessment. I expect an urgent response. Yours sincerely, Lucy Bettney.

   1 month ago
2. KCwiewiora ★☆☆☆☆

   ⚠️ Avoid this garage. These people are cheeky, incompetent, and only interested in taking your money. No proper diagnostics, no accountability, just wasted time and money. I went there after hitting a curb. They changed the rim twice and still failed to fix the issue. It’s obvious they didn’t properly inspect the suspension. I paid £80 for wheel alignment for absolutely nothing—the car was still faulty. Instead of diagnosing the problem, they tried to blame another rim and suggested more unnecessary work. They kept my car for several days with no repairs done. I then took it to a different garage, which immediately found the real issue: a damaged wishbone top mount and shock absorber. Seriously do not recommend this garage.

   almost 2 months ago
3. Barbara Westwood ★★★★★

   Brilliant garage what a find we live in urmston well worth travelling .fixed my exhaust , repaired a dint in my boot awful dints on bonnet . First class . Highly recommend for any issues with motor vehicles

   almost 3 months ago

1. Christopher Dalton ★★★★★

   Bought a 2018car for a fantastic price it had been serviced engine light come on after a few 100 miles I went back they sorted the problem no questions ask absolutely love the car thank you for the good service definitely recommend

   almost 2 years ago
2. Peter Hughes ★☆☆☆☆

   Took my vehicle in for a simple wheel bearing replacement on my Mercedes. I collected the car and the car was left unsafe to drive and also pulling to the left. This is a high performance vehicle which I was scares to drive now. I took it back to them to have a look at why it was driving so badly and they spent an hour tracking in and going over the work they had done. I drove my car away for the second time and it's still pulling hard to the left. I wouldn't recommend these guys at all. I now have to take the car to another garage to have them take a look. Stay clear of this place.

   almost 3 years ago
3. Cherry AU ★★★★★

   Fast and friendly service !! He help me repair the tyre in a professional way, it save me in a rainy day

   almost 3 years ago

1. Rabiea Sharker ★★★★★

   These Guys are top notch . Quick efficient service. Even though I only needed tyres doing they showed us to the waiting room. They had heating on as well and and free hot drinks as well. Do all mechanical jobs.

   almost 4 years ago

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